Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

614 Reviews

99% Would Recommend
95% Business Response
Latest Review 4 months ago

Reviews


Verified Customer
Concord, NC
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/22/2018
$200 for 4 quarts of ATF.
I got a quote through the site. Called to confirm that new fluid pumped thru the torque converter was part of the price. I was told it was on the phone. In person, the story changed. I ended up paying $200 for $40 worth of trans fluid.
Paul R. from Pauls Automotive Service And Repair responded on 07/06/2018

Not really sure I understand.  Here is the email response to your inquiry that was sent to you.  (copied directly from the e-mail)-"Thank you for inquiring.  The cost would be approximately $230 depending on exactly how much fluid it actually holds.
Please give us a call at 7047860904 to schedule an appointment.
Thank you,
Paul"
So your total bill was almost $40 less than you were quoted.  Just not sure what you are talking about. 
Thanks, Pat


JR
James R.
Concord, NC
Volvo S40
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2017 Category: Service
James said he wasn't satisfied with the service. The prices were high and the staff still have a part for his vehicle. The employees forgot to put it in. He had to take his vehicle to another business.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 11/27/2017

We are very sorry that you were not happy with our services and appologize that we left a bottom cover off. Just an oversight.  We realize that this was an inconvience to you and we notified you immediately concerning the cover.  We do not appolize for not being the cheapest, there is always cheaper out there-but we strive to give the best quality service that you can find paired with an amazing 36,000 mile warranty and trustworthyness unsurpassed.