Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

614 Reviews

99% Would Recommend
95% Business Response
Latest Review 4 months ago

Reviews


CM
Cindy & Tom M.
Concord, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/12/2017
Air conditioner repair
After 3 trips to the shop and approximately $2000.00 our AC still doesn't cool. Not going back there.
Paul R. from Pauls Automotive Service And Repair responded on 07/26/2017

We are so very sorry for the inconvience you may have been caused.  A/C systems can sometimes be very fickle.  Thank you so much for coming by the shop and giving us the chance to make you a satistified customer once again.  We do go the extra mile to make sure our customers are satisfied.  Thanks, Paul & Pat


SW
Samuel W.
Greensboro, NC
Mazda B4000
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2017 Category: Service
Samuel said this business quoted him a high estimate and they told him they would not provide the parts that were needed.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/23/2017

We are so sorry that you were unhappy with our services for your '94 Mazda.  You were given a fair price on the cost of the repair.  Not sure how you understood that we would not provide the parts for the repair. We always provide quality parts for the repairs since we warranty all of our work. We would not use junk yard parts as you requested or allow customers to provide their own parts.  If customers provided their own parts then we could not warranty the work.  We believe that it is best business practice to be able to warranty all work--best for the customer and best for our business. 


VS
Villard S.
Concord, NC
Mercedes-Benz E320
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/20/2016 Category: Service
Villard said the air conditioner service that was quoted to him by this business was almost double in price, compared to where he had the service done.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 05/23/2016

It is hard to respond to your comments since we do not have a record of the estimate that was given to you.  Unsure if we gave you an estimate before we looked at you vehicle or after we diagnosed it and if comparison was made apples to apples.   We have never claimed to be the cheapest, only one of the best with all work being guaranteed.  One can always find someone cheaper and that is why we strongly believe that price is what you pay and value is what you get.  We are happy that you found someone to do your repair that you are pleased with.  Thank you, Paul & Pat


JP
Jonas P.
Concord, NC
Honda Civic
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2015
expensive air conditioning repair
After bringing 3 times my car to Paul's automotive, and paying the repair of my air conditioning, I decided to move to another shop. I wasted my money and my time. No repair, no fix, but I still had to pay Paul.
Paul R. from Pauls Automotive Service And Repair responded on 08/10/2015

Jonas, We are so sorry that we did not meet your expectations and hope that we can come to some sort of amenable agreement.  We do pride ourselves in making sure our customers are satisfied. 
Your first visit for A/C work showed that you were low on freon and the compressor and system was working appropriately at that time. We also tested for leaks.    We did an A/C recharge at this time and put dye in system so if a high pressure leak was present we could easily find it if you had problems again.  You did have problems again and the dye showed us that the shrader valve was leaking.  We replaced with no charge.  Condensor was still operating at this time.  Once again you had problems and brought your car in and at this time we found that the clutch in the condensor was not working. We have no idea if the clutch worked some time and not at other times,  but once this was discovered, we shared the findings with you along with a quote for the repair.  Unfortunately replacing the condensor is not cheap--taking close to 4 hours to do the job.  We offered you financing (both CarCareOne and in-house financing) since you indicated that this was alot of money for you.  You left saying you would get back to us.  We did receive a call from you saying that you had decided to do without A/C.  You never indicated to us any issues you had with our service.  If the compressor repair would have been done, your vehicle would have still needed as part of that repair a recharge.  Since you had already paid for a recharge you would not have been charged for another recharge. 

Our belief is to not replace any parts until we are 100% certain they need replacing and your compressor was not initially indicating a need for replacement-- would it not have been great if the $88 for a recharge would have fixed the problem, saving you lots of money.  We are sorry the recharge did not completely solve your problem.  But as always, throughout this repair process we did what we believe was in THE BEST INTEREST OF OUR CUSTOMER (YOU). 

And in response to your statement indicating that we should not charge for repairs we cannot do--we would say that we do not charge for repairs we cannot do.  We have sent numerous customers away without charging because we diagnosed an issue that we were not qualified to repair.  We are highly qualified to repair your issue, you just chose not to follow through. 

If we can be of any assistance to you in the future, please don't hesitate to call.  We do value you as a customer and believe that our reputation for honesty, fairness, and quality repairs stand out in our community.