ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Chris R. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Marvin was great"
Service was great
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 10:07 AM
George B. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close"
Easy to get to - good product
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/17/2017 09:38 AM
Mary Z. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change, tire rotation appointment"
My appointment was first thing in the morning and I waited so I could go to work afterwards. I was told it would take approximately 90 minutes, which is what it said it took on my invoice. However, after 2 hours I went to check the status and found it was already done, a half hour ago according to the invoice. That was a little frustrating. Otherwise, good service!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/14/2017 09:02 AM
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Marvin P., Service Advisor at Peninsula Hyundai responded on 11/15/2017

We always appreciate positive feedback from our customers.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Verified Customer on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cleanliness, professionlism, and Marvin Poole"
Marvin is the best
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/11/2017 08:10 AM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 11/15/2017

Thank you for the great rating.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Christie M. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No pressure sales/great service"
Everyone from Peter, the owner, Jeff in sales, Mark in finance was friendly, knowledgeable and worked to make the process easy. When time for schedule maintenance the experience was the same. Julian and Jose were professional, friendly and made it easy.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/11/2017 06:50 AM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 11/15/2017

Thank you so much for the 5 star review.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Kathleen P. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The people are terrific, professional, courteous, friendly. I feel like family there.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/08/2017 08:41 AM
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Marvin P., Service Advisor at Peninsula Hyundai responded on 11/08/2017

Hi Kathleen,

Thank you so much for the 5-star review.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
VICTOR R. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They do a great job!"
Since I purchased my Hyundai Accent from Monterey County Hyundai, I have been taking the car there for all my service work!!!
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/07/2017 12:29 PM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 11/08/2017

Hi Victor,

Thank you for the great rating.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Tammy L. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful Service "
Very pleased !! Thank you so much
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 12:18 PM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 11/08/2017

Hi Tammy,

Thank you, we are grateful for the positive review.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Kevin D. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Service was great. The only thing that really irks me is that the trunk cover did not come with the car but cost $150.00. Most people i talk too find that to be absurd😲😲😲
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 11/03/2017 05:38 PM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 11/08/2017

Hi Kevin,

Thank you so much for the 5 -star review.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Verified Customer on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service, helpful staff"
This is my third Hyundai. Excellent cars and the service has always been good.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 11/03/2017 12:08 PM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 11/08/2017

Thank you for the great rating.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Verified Customer on 11/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service staff"
service staff was great to work with but the detailer took too long after the service of the vehicle.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/24/2017
Service Type: Repair
Review Created: 11/02/2017 09:48 AM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 11/08/2017

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Verified Customer on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Great customer service, helpful and answer the questions.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/24/2017
Service Type: Maintenance
Review Created: 10/31/2017 05:48 AM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 10/31/2017

We always appreciate positive feedback and thank you for the
5-star review.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Marlene V. on 10/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
They wash my car after service! Love that!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/28/2017 04:03 PM
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Marvin P., Service Advisor at Peninsula Hyundai responded on 10/30/2017

Hi Marlene,

Thank you so much for the 5-star review. We appreciate your
business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
CHERYL C. on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/23/2017
Service Type: Maintenance
Review Created: 10/26/2017 09:58 AM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 10/26/2017

Hi Cheryl,

Thank you for the 5-star ratings. We appreciate your business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Timothy P. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient, effecient and thorough. "
Service delivered as promised, capable, polite and pleasant employees who work with customer’s schedules.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/24/2017 06:30 PM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 10/25/2017

We always appreciate positive feedback from our customer.

Thank you,

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
JULIE G. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and tire rotation."
Great, timely service and my car was nice and clean when I picked it up.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/15/2017 07:24 PM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 10/17/2017

Hi Julie,

Thank you so much for the 5 star review. We appreciate your
business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata service"
great job!
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/14/2017 03:05 PM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 10/17/2017

Thank you for the great rating. We appreiate your business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Everyone at Peninsula is so very friendly and kind. Very professional.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 12:04 PM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 10/13/2017

Thank you so much for the 5 star review. We appreciate your
business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Service took less time and more done than I had expected. Great Job Service Department!!!!!!!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/11/2017 05:33 AM
F753917ad899fa80f8eb952926e8d7c3?s=28
Marvin P., Service Advisor at Peninsula Hyundai responded on 10/11/2017

Thank you so much for the 5-star review. We appreciate your
business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com
Farokh Y. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Job!"
I was very happy with the service. thank you.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/10/2017 03:23 PM
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Marvin P., Service Advisor at Peninsula Hyundai responded on 10/10/2017

Hi Farokh,

Making our customers happy, always make us happy. We
appreciate us happy.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

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