Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

357 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MM
Maria M.
Marina, CA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Great service
MM
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/23/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

GP
George P.
Carmel Valley, CA
2015 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Marvin and Lewis
Great!
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/21/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Fresno, CA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Friendly
My car was fixed and even washed and vacuumed
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/21/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

JE
Joan E.
Santa Cruz, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Friendly people, great service.
I had a very positive experience with the sales staff when I purchased my Tuscon which encouraged me to come back for service when I reached my 7000 miles. I live about an hour away so I appreciate the prompt service I experienced. Always a pleasure to make the drive knowing I will be treated well.
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/21/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KM
Kevin M.
Carmel, CA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Service
Fast reliable service
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/20/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

EA
Erik A.
Seaside, CA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
The people there were on it and very professional
What can I say except the service and people were on it and great!!
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/19/2018

Thank you for taking the time to respond to our
survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MR
Maritess R.
Marina, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Service is excellent
Staff and crew are very professional, accommodating and very friendly
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/18/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

JM
John M.
Monterey, CA
2018 Hyundai Kona
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
First Hyundai Service
Friendly efficient service people. Checked in very quickly. Service took a bit longer than the estimate. But very pleased.
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/17/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Marina, CA
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great service
Went to get my oil change and tire rotation done also mentioned that my trunk was making a noise everytime I opened and closed it they fixed the issues quickly and I was on my way was able to look at all the new model on the lot without being disturbed, which I like as I'm not buying a car atm I just like to look. Hyundai keeps building great cars I look forward to my next service and my next car purchase with Hyundai.
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/17/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

RS
Rebeckah S.
Salinas, CA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
The staff is awesome!
The customer service is amazing! Luis greeted me by name. My paperwork was ready and the shuttle was there to drive me to work. It’s always so easy and so refreshing to interact with such great, knowledgeable people.
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/15/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

WU
Walt U.
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
quick to follow up on requested service and suggesting things that needed to be taken care of
Marvin made sure that my concern was addressed. He also looked up the cars history and recommended that I have a "campaign" taken care of. That to me is taking care of customers.
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/15/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

CB
Charles B.
Pebble Beach, CA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Top notch service
Marvin is an exceptional asset in the service department. I can’t say enough about how great he is! He remembers names, is very friendly but professional and is definitely the primary reason I return to Peninsula Hyundai for service on our Santa Fe and Genesis G-90.
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/14/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MB
Michael B.
Monterey, CA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great Service
I had a positive experience at Peninsula Hyundai. The staff were friendly and helpful and the service provided was of good quality. Definitely a fan of the Keurig machine in the waiting area!
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/14/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com


Verified Customer
Carmel, CA
2003 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Awesome
I am so lucky to have Peninsula Hyundai taking care of my car. Everyone there (especially Marvin) is exceptionally communicative and friendly. They are also transparent regarding pricing, and have been willing to work with me on getting my car worked on a little at a time. I always leave feeling grateful and satisfied with the service.
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/14/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

HJ
Helen J.
Carmel, CA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
the people
great people and the car runs fine after repairs
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/11/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

LF
Leigh F.
Salinas, CA
2011 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Amazing Customer Service!
Marvin and Luis handled the everything very professionally from the minute I called to make the appointment until I picked up the car with a courtesy car wash, vacuum, and tire shine. Wow!
Marvin P., Service Advisor from Peninsula Hyundai responded on 09/03/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

LM
Luis M.
Marina, CA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Pleased
Very pleased with my service. In and out fast as always.
Marvin P., Service Advisor from Peninsula Hyundai responded on 08/28/2018

We always appreciate positive feedback from our customer.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

RB
Robert B.
Monterey, CA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018 Category: Service
service
got me in and out very quickly great job,
Marvin P., Service Advisor from Peninsula Hyundai responded on 08/27/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

BB
Barbara B.
Seaside, CA
2017 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2018 Category: Service
Not
Not happy with the grease on my tan seat. Had to bring in the next day for clean up.
Marvin P., Service Advisor from Peninsula Hyundai responded on 08/23/2018

Thank you for taking the time to respond to our
survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2018 Category: Service
My car is very clean
My car is very clean and running after my service, they promised a courtesy car but didn’t have any and it took all day so that was unfortunate
Marvin P., Service Advisor from Peninsula Hyundai responded on 08/21/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com