Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1616 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 3.9230769/5Overall Rating 3.9230769/5Overall Rating 3.9230769/5rating 3.9230769rating 3.9230769
Original
Overall Rating 2.3846154/5Overall Rating 2.3846154/5rating 2.3846154rating 2.3846154rating 2.3846154
97% Would Recommend
Latest Review 2 days ago

Reviews


DG
David G.
Fairfield, OH
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
David said that every time he goes to the place he gets great service.
This review was collected via phone interview by Customer Research Inc.

KB
Kathy B.
Cleves, OH
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Kathy said the business listens to her, but she said she would not recommend any business that she cannot watch what they are doing.
This review was collected via phone interview by Customer Research Inc.

MG
Mike G.
Middletown, OH
Lincoln Mark LT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Mike said they did a great job. His mother is taking her vehicle there today.
This review was collected via phone interview by Customer Research Inc.

HP
Heidi P.
Fairfield, OH
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018
I wish they would provide free tire rotation with the oil change every so often
I know they will rotate your tires, but I think they charge you. Most places will throw in the tire rotation for free every once in awhile I like this service because it's generally very quick when you have other things to do and they let you sit in your car and watch them as they change the oil. Another perk is the stamp card they give you. It's great when you get a free fifty dollar oil change. A lot of places don't have that.

FL
Frank L.
Fairfield, OH
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Frank said they do a good job and the work is performed right. They're honest and keep the business clean. They do not try to shank their customers, and there's no pressure. This business has been used for all of his oil changes since purchasing the vehicle in 2013 except one. He had moved to another area and tried another business. They left his vehicle dirty and oil was dripping in has driveway. Now, he has started using this business again. He is very pleased.
This review was collected via phone interview by Customer Research Inc.

NR
Nathan R.
Lebanon, OH
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Nathan said the customer service was very good and they were very helpful.
This review was collected via phone interview by Customer Research Inc.

JW
Joshua W.
Cincinnati, OH
Chrysler Town & Country LWB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Joshua said the business was quick. They had good pricing.
This review was collected via phone interview by Customer Research Inc.

HG
Harry G.
Hamilton, OH
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Harry said he likes the service and recommends them to everyone.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Fairfield, OH
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Bill said the business's service was good and everybody was nice.
This review was collected via phone interview by Customer Research Inc.

CL
Clinton L.
Saint Louis, MO
GMC Sierra 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Clinton said the service the business provided went well. He had to wait a little longer than expected.
This review was collected via phone interview by Customer Research Inc.

JT
Joel T.
Fairfield, OH
Toyota Camry
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/25/2018 Category: Service
Joel said, he had an oil change and he thinks the price was too high.
This review was collected via phone interview by Customer Research Inc.
Steve P. from Pfefferle Tire & Automotive Service Inc. responded on 07/30/2018

Hello Joel,

We feel our prices are very fair.  When you get an oil change with us, you are not only getting only change but also paying for convienience, something you may not get when paying less for an oil change elsewhere.  Hope this makes sense, thanks for the feedback!

Chris Pfefferle


GH
Gary H.
Hamilton, OH
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Gary said the staff did what he wanted them to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GV
Glenn V.
Fairfield, OH
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Glenn said they were timely and it was good service.
This review was collected via phone interview by Customer Research Inc.

PB
Phil B.
Fairfield, OH
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Phil said the facility explained everything that needed to be done in great detail. Everything was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DG
Diane G.
Fairfield, OH
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Diane said this business was considerate, professional, and friendly.
This review was collected via phone interview by Customer Research Inc.

ML
Mark L.
Fairfield, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
No AC in this Heat
No AC in this heat. You have to be kidding me. Pfefferle fixed it in one day. Fantastic. As always, thanks for the great service and a cool car.

DG
Della G.
Fairfield, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Complete Vehicle Inspection
We had our vehicle inspected for an upcoming trip. The service technician reviewed the results with me. He was cordial and professional in his explanation of the vehicle inspection.

AW
ADAM W.
Fairfield, OH
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018
no complaints
Always professional and satisfied with service.

TD
Thomas D.
Fairfield, OH
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spoke with Patricia. She said she has always received good service.
This review was collected via phone interview by Customer Research Inc.

WJ
Wade J.
Fairfield, OH
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Wade said the staff members at the front desk were courteous. The work was thorough and reasonably priced. The staff did a good job with his vehicle and he appreciates their help.
This review was collected via phone interview by Customer Research Inc.