Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1677 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 3.9230769/5Overall Rating 3.9230769/5Overall Rating 3.9230769/5rating 3.9230769rating 3.9230769
Original
Overall Rating 2.3846154/5Overall Rating 2.3846154/5rating 2.3846154rating 2.3846154rating 2.3846154
97% Would Recommend
Latest Review 5 days ago

Reviews


RQ
Robert Q.
Fairfield, OH
Mercury Mariner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Great service
This was my 3rd time going to pfefferle and I couldn’t be happier! The guys down there always have done a good job and I will definitely be back when my cars need serviced again! Thank you

Rob

AC
Alan C.
Fairfield, OH
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Alan said that the place is quick, has pricing that suits him, the staff is helpful and it has good communication.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fairfield, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Oil change
Very polite service. Quick and efficient.

HP
Heidi P.
Fairfield, OH
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2019
What happened to the ten minute quick lube?
People are so impatient and spoiled now and days and I don' want to be included on the list of it's all about me. However, I did appreciate the ten minute oil change and was disappointed to see that it was currently closed. It was okay to wait for an hour, they did a good job and were friendly enough, but again, people have come to expect to get what they want when they want it. It's good to be taught and reminded the value of patience. Sometimes we have to wait in line.

MB
Matthew B.
Cincinnati, OH
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Matthew said they have great service.
This review was collected via phone interview by Customer Research Inc.

TD
Tanner D.
Fairfield, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
Can always count on Pfefferle!!
Pfefferle has been in business since I was a small child. My family has taken many vehicles to them over the years, and now I do too. Steve and his staff are always friendly, courteous and always explain things in detail. I can always count on them, and you can too.

MS
Mike S.
Fairfield, OH
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2018
ok
So far it has been good

DS
Dean S.
Fairfield, OH
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Great service
I have been using Pfefferle for many years and the service is always great.

AT
Amy T.
Fairfield, OH
Chrysler Town & Country LWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Wonderful personal service
I have been going to Pfefferle for a while now and what I appreciate the most is the personal service I get from them. When something is wrong with the car they call me and explain in detail what's going on and give me multiple options of what to do with the associated pricing. They spend a lot of time making sure I am clear on what's going on with my car and I appreciate that.

JL
Joetta L.
Fairfield, OH
Acura 3.0CL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018 Category: Service
Joetta said the business did a good job. The only thing was it took a very long time for the work to be done.
This review was collected via phone interview by Customer Research Inc.

PF
Paul F.
Hamilton, OH
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Great & Quick Service!
Steve Pfefferle, always makes sure to explain what is needed to get the job done and his personal opinion is very helpful and trustworthy. He makes sure the job is done right and quickly as possible!

MC
Mike C.
Cincinnati, OH
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2018
Long Wait
I was a little frustrated it took more than 2 hours to get an oil change.

HF
Heather F.
Fairfield, OH
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Pleased with the Work
We were very pleased with the work and recommendations on service for our recent vehicle trouble. Pfefferle is always upfront with explanations on their recommendations for required services.

ML
Mark L.
Fairfield, OH
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Oil Change
As always, quick, thorough, friendly service, and I always leave with the confidence that whatever Pfefferle does, it was done right.

MB
Matthew B.
Cincinnati, OH
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Matthew said he has been going to this business for 10 years.
This review was collected via phone interview by Customer Research Inc.

AR
Anna R.
Cincinnati, OH
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Always the best!
I would never go anywhere else for car repairs unless they couldn't do it! I trust them implicitly. Being a woman, places like this think they can take advantage, not these guys. I believe they treat everyone like family.

DM
Dalonda M.
Cincinnati, OH
Saturn Outlook
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Dalonda said they are very helpful and fixed her vehicle quickly. She stated they got her a rental vehicle when it took longer then expected.
This review was collected via phone interview by Customer Research Inc.

RW
Randy W.
Cincinnati, OH
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Randy said the employees were friendly. They provided good service. The work was done at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

MK
Merle K.
Hamilton, OH
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Merle said he has dealt with the business for years and he would recommend them to others.
This review was collected via phone interview by Customer Research Inc.

KN
Kyle N.
Fairfield, OH
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Spoke with Kyle. He said it was good service and they were friendly and quick.
This review was collected via phone interview by Customer Research Inc.