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Pfefferle Tire & Automotive Service Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,241 Reviews)
94
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
13
Total ReScores
3.9
ReScore Average
94
Net Promoter Score ®

Business Details

About

Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU DECIDE!” ...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(513) 829-1900

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
479 Nilles Rd Fairfield, OH 45014
Pfefferle Tire & Automotive Service Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,241 Reviews)

DF
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Deborah F.
Middletown, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2013
verified customer Verified Customer
Brakes SQUEAK!! Over Priced$$$
I feel completely taken advantage of! How do brake pads cost $100?! Why when I look up the part number cannot find anyone charging 1/2 that cost at a dealer, manufacturer, or auto parts store. Drop the car off, agree to service and then excessive phone calls to increase cost. Guaranteed no squeaks? I'm embarassed to drive my car. Since myself, my spouse, and the service dept verbally abused eachother I cannot comfortably return my car to fix it. I do not trust you (anymore after 10 years), and I do not feel safe giving you my car again. I fear retribution.

To make it right, I will take the car somewhere else for normal pads, return you the over priced ceramic pads, and you will refund me the difference. I will be formally writing a letter to the owner (as no one will let me speak with him) as well as the BBB.
Not Recommended
Chris P., Owner from Pfefferle Tire & Automotive Service Inc. responded on 10/14/2013 05:14 AM

We got in touch with the customer and had her return and found a brake squeak was coming from the rear brakes which were not replaced we cleaned and adjusted them at no charge to the customer

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