Piazza Hyundai of Pottstown


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1313 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 3.9047614/5Overall Rating 3.9047614/5Overall Rating 3.9047614/5rating 3.9047614rating 3.9047614
Original
Overall Rating 2.4761905/5Overall Rating 2.4761905/5rating 2.4761905rating 2.4761905rating 2.4761905
95% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Joe C. on 02/24/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Over charging your customers "
Your charges to replace spark 4 plugs for $230 is just a rip off
you don’t have to take Advantage of your customers. I did it myself the plugs cost me
$30 and it took me 30 minutes to do.. Really $230 plus tax

To change a cabin air filter $60 to $70
It cost $20 for the filter less for you and it took me 5 min.

How can you sleep at night to charge so much. I understand you have to make money.
Stop ripen your customers off. If you can learn from this great and make changes in the future awesome and if you ignore it and just don’t care you have to live with that.

Thank you for asking how I feel.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/24/2018 07:08 AM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/24/2018

I appreciate your feedback. We do perform a competetive market pricing survey every few months. We will revisit these, we aim to be at or below the industry average.
Thank You

Rick Stubblebine, service manager

Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another Good Experience "
Another good experience.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/23/2018 07:54 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/24/2018

Thanks so much for the great review! We appreciate that very much. Thanks again!

Rick Stubblebine
Service Manager

Joseph F. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" appt & people"
Ease of getting a service appt. and courtesy of service check in personnel
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/23/2018 07:46 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/24/2018

Thank you very much for taking the time to complete the review! My staff and I really appreciate that! We will keep you a happy Hyundai owner!

Rick Stubblebine
Service Manager

Tom T. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome "
Great Place to get your car serviced
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/23/2018 05:55 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/24/2018

Thank you very much for the great review! We will keep you a happy Hyundai owner! Thanks again!

Rick Stubblebine
Service Manager

Verified Customer on 02/22/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"No comment"
No comment
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/22/2018 09:07 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/23/2018

Thank you for the excellent review. Next visit we will try harder for 5 stars.
Rick Stubblebine 
Service Manager 

Matthew G. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A pleasure!"
The staff is always friendly and knowledgeable and always provides excellent service.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 11:33 AM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/22/2018

Thank you for your feedback, we appreciate your business.

Rick Stubblebine
service manager

William D. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Everyone is very friendly. They looked at my car quickly and made sure the job was complete before handing me back the keys.
Vehicle: 2017 Hyundai Elantra Gt
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/21/2018 07:05 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/22/2018

Thank you for the excellent review. 

Rick Stubblebine 
Service Manager 

Jane B. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome dealership"
Piazza has been servicing my Sonata for the past five years and always do a great job. I highly recommend them.

Jane B.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/21/2018 06:45 AM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/21/2018

Thank you very much for the kind words. We will continue to keep you happy and your Hyundai running great. Thanks again.

Rick Stubblebine
Service Manager

Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Inspection"
Thanks
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 06:42 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/21/2018

Thank you. We appreciate you allowing our team to service your Hyundai. Thanks again.

Rick Stubblebine
Service Manager

Mike F. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall visit"
I had an 8am Saturday appointment. About six other customers were there at opening with me. I was taken in and processed quickly & professionally. They verified the recall issue and washed my car and I was ready for no charge checkout within 30 minutes. Excellent, quick service. The gentleman and young lady (sorry, I don't remember their names) who took care of me that morning in Limerick (2/17 8am) were pleasant, professional and customer-oriented. Thank you!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 06:18 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/21/2018

Great to hear. We try very hard to make our customers visit's quick and hassle free. Thanks again. Call us if you need us.

Rick Stubblebine
Service Manager

Lauren D. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They helped me out when I really needed it"
I had a flat tire (a screw was in it) and they were able to squeeze me in to patch it even without an appointment. And the charge was very reasonable, cheaper than my husband paid for the same service from his Ford dealer.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 05:47 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/21/2018

Fantastic review thank you very much. We will continue to keep you happy.

Rick Stubblebine
Service Manager

Kimberly S. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Extremely friendly! Above and beyond service!!"
Wonderful people, went above and beyond could not be happier !!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 05:42 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/21/2018

Great to hear we were able to help you out. Thanks again. We are here if you need us.

Rick Stubblebine
Service Manager

Christopher L. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast service for recall"
I was in and out because the recall was only for stickers and service they said they did before.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 05:41 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/21/2018

Thank you for taking the time to complete our report card. We appreciate your business. Thanks again.

Rick Stubblebine
Service Manager

Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service department "
I've been taking my genesis coupe here for the last few years for oil changes. They tell me if they notice anything that should be fixed or replaced but don't pressure me into getting it done. Everyone is so nice.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 03:22 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/21/2018

Awsome review. We will continue to keep you a happy Hyundai owner.  We appreciate you allowing us to service your Hyundai. Thanks again.

Rick Stubblebine
Service Manager

Matthew A. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Inspection and Repair of my car."
I was very satisfied with the inspection of my car and the repair of my tire. It was greatly appreciated. Thanks.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 02:59 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/21/2018

Thank you. Happy to hear we were able to help you out. Thanks for allowing us to service your Hyundai.

Rick Stubblebine
Service Manager

Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"15,000 mile service"
very welcoming and prompt service with the appointment
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 01:32 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/20/2018

Thank you very much for the excellent review. My staff and I appreciate that very much.  Thanks again.

Rick Stubblebine
Service Manager

Gary S. on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Appointment"
It’s hard to find an appointment time unless you schedule many weeks in advance
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 12:20 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/20/2018

I apologize for the mis-communication on our web schedule. Please call anytime for an immediate appointment. Thanks again for the great review.

Rick Stubblebine
Service Manager

Eileen P. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service people are friendly and informative and explains what recall or work will be provided."
Great car dealership. Can't go wrong buying or getting car car serviced there.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/20/2018 12:42 AM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/20/2018

Fantastic review. Thank you very much. We will continue to keep you a happy Hyundai owner. Thanks again.

Rick Stubblebine
Service Manager

Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Piazza Hyundai is clean, and the customer service is excellent! I didn't have to wait long.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/19/2018 06:22 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/20/2018

Awsome review. Thank you very much for taking the time to complete our report card. Please call if you need any service in the future. Thanks again.

Rick Stubblebine
Service Manager

Christine O. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, easy to understand service"
They performed the maintenance I requested, called me with recommendations, and clearly explained my options and answered my questions. Outstanding service.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 02:03 PM
RICHARD S. at Piazza Hyundai of Pottstown responded on 02/19/2018

Thank you very much for the excellent review. We will continue to keep you happy.  Thanks again.

Rick Stubblebine 
Service Manager 

Displaying Review 1 - 20 of 1313 in total