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Piazza Hyundai 94

Oil Change 77

Problem 51

Inspection 44

Care 38

Recent Reviews

Dr Edward C.

Norristown, PA

01/07/2023

Category: Service

Buyer Beware—Have Not Received Refund Check

Buyer beware. Four years ago, I bought a new 2018 Hyundai Elantra and extended warranty from this dealership, paying cash in full. Last year I sold the car privately and reached out to sales manager David Janiszewski and finance liaison Lisa Grose for reimbursement on the pro-rated amount of the extended warranty. Not only did the dealership make utterly and unnecessarily miserable the experience of trying to get a legally binding return check back to me (e.g., they delayed responses to my many requests for reimbursement and didn’t even have a process in place to use electronic signature documents to expedite the request), but now having waited more than 90 days into the process, I still have not received my check. The response from Mr. Janiszewski when I asked to escalate this to the dealership owner was to evade and not my answer my questions on what can be done to resolve this issue. For anyone reading this review, I can only tell you that the dealership was all too quick to take my money; when it came time to return those funds, they couldn’t be more evasive, off-putting, and nonresponsive. I will never buy another vehicle from this dealership and will encourage as many consumers as possible to avoid Piazza Hyundai at all costs. In the meantime, I am filing legal complaints with the Better Business Bureau and Office of Consumer Affairs with the Commonwealth Attorney General. —Dr Edward Carvalho —***POSTSCRIPT RESPONSE TO DEALER REPLY***—Foregoing the absurd notion that I would create the delay in retrieving my own funds, notice how the dealership is now attempting to shift blame back on me by not addressing the outstanding, overdue release of my funds through mendacity and weak excuse making. The delays have been the result of outdated check refund processing that supposedly takes 60-90 days (that is now outside that window, which Piazza has yet to acknowledge). One can imagine how effective Mr Janiszewski is as a sales manager by virtue of the fact that his failure to help resolve this refund issue cost the dealership another new car in-cash sale. That is to say, I canceled my order after Mr Janiszewski couldn’t secure my reimbursement funds, which were to be used as part of the purchase of the new vehicle. Seems to me in the dealership response, Piazza and/ or Mr Janiszewski is still sour over losing that sale from what some might describe as his own ineptitude. Be that as it may, I now leave this to the legal authorities to whom I’ve reached out to make a determination on where the communication disconnect lies and by when I can expect this now overdue reimbursement check. ***BUYER BEWARE***

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