Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

544 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 8 days ago

Reviews


CH
CIndy H.
Clay, NY
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Emergency tow visit
I had an emergency come up where I needed to be towed to an auto repair shop. My back brakes had failed and the brake pads actually fell off my car. AAA towed me to Plony's Auto Merchants. Plony's called me as soon as they received my car, so I could describe the situation. They provided an estimation as to when they could look at my car. The estimation was accurate, they looked at my car when they said they would. They called to tell me what they were going to do and approximately how much it would cost. They quickly repaired my car and the services were just as approximated. I appreciated all the Plony's did to help me in an emergency repair. They treated me like I was a long-standing customer when this was this first time I had visited their auto shop..

MC
MIchelle C.
Cicero, NY
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Amazing Service
Great service and friendly atmosphere. Waiting area is clean and warm. I have taken my vehicle here several times and never disappointed.

CM
Charles M.
New York
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Spoke with Carol. She said it was their first time there and the service was good. The price was good and they did the work quickly.
This review was collected via phone interview by Customer Research Inc.

GF
Gary F.
New York
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Gary said this business is really quick.
This review was collected via phone interview by Customer Research Inc.

JU
John U.
Cicero, NY
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Spoke with Barbara. She said the people always take care of everything that is needed, in a timely manner. The business always does great work.
This review was collected via phone interview by Customer Research Inc.

KT
Katy T.
Cicero, NY
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Katy said she called, made an appointment, and was in and out. The price was exactly what they said it would be. This was a good experience for her.
This review was collected via phone interview by Customer Research Inc.

RP
Ralph P.
Cicero, NY
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
tire rotation
They did exactly what I wanted in the time they said. They are not pushy very professional. I would highly recommend for any car service.

PV
Paul V.
Syracuse, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018
Great service
Great service, fair prices, beautiful waiting room

LT
Laura T.
Cicero, NY
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018
Always thete
They are always there to provide service in an excellent and expedite manner. Highly recommend

HD
Hunter D.
Cicero, NY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Hunter said the employees took care of his vehicle. They provided pretty good service. They stood by their work. They completed service on time.
This review was collected via phone interview by Customer Research Inc.

GF
Gaetano and Judy F.
Cicero, NY
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Great Service.
Long time customer. John and all his service team are a pleasure to work with. Always helpful and they fix it the first time.

JV
John V.
Manlius, NY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
John said that he likes going to the place.
This review was collected via phone interview by Customer Research Inc.

JC
Jon C.
Cicero, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Quality, Honest Service
Bought upper end tires and got alignment per business recommendation. Plony’s provided wide range of tire options, did not push style/ price of choice , and estimate was accurate ( including paperwork for rebate).

PD
Patricia D.
North Syracuse, NY
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2018
2012 Honda Accord Oil Change
Staff was very courteous and explained everything after service was completed; waiting area was warm and clean.

JC
Jon C.
Cicero, NY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Honest service at great price
Inspection done on schedule, with specific yet not pushy feedback regarding status of brakes.
Office clean, friendly, and comfortable. Value of service very high, with incentives provided to regular customers.

PF
Pat F.
North Syracuse, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Pat said the price was good and this facility had WiFi so that was great.
This review was collected via phone interview by Customer Research Inc.

LD
Laura D.
Cicero, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
Laura
As always John was very pleasant to deal with and the repairs to my car were done in a timely manner

RP
Ralph P.
Cicero, NY
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2018
discounts applied you were not aware of
Took to long for my oil change. I had a 9am appointment and my truck wasn't done until 11:30am.

KB
Kathy B.
Cicero, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Kathy said this business is excellent, they helped her out, they are responsive and do what they say they will do.
This review was collected via phone interview by Customer Research Inc.

EU
Evan U.
Cicero, NY
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Spoke with Barbara. She said the business is always great. They fit her in as soon as they can and have wonderful quality of work. She has never had a problem with them.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 544 in total