Reviews
JS
Jay S.
Farmington, CT
Porsche Boxster
Verified
Jay said everything turned out fine and the mechanic did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
Dan B.
West Hartford, CT
MINI Cooper Coupe
Verified
Dan said the business provides excellent service and the staff called to keep him up to date about the status of his repair.
Recommended
This review was collected via phone interview by Customer Research Inc.
KF
Kevin F.
Connecticut
Toyota Camry
Verified
Kevin said the service was prompt and it was done for a fair price.
Recommended
This review was collected via phone interview by Customer Research Inc.
JF
Jonathan F.
Hartford, CT
Mercedes-Benz C-Class
Verified
Jonathan said that the facility was great, the staff was easy to deal with and they were very quick. Everything was done properly, and they are everything he wants in a facility of this type.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Natalie L.
Hartford, CT
Nissan Rogue
Verified
Natalie said the service was very expensive and it was a surprise because she wasn't told. However, the staff were friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
MA
MELINDA A.
Hartford, CT
Ford Taurus
Verified
Everyone is very friendly and helpful
Always get great service
Recommended
SM
Shannon M.
Hartford, CT
Saab 9-3
Verified
Shannon said there was an issue with her vehicle and they figured it out, but they should have called first before doing the repair.
Recommended
This review was collected via phone interview by Customer Research Inc.
JC
John C.
West Hartford, CT
Volvo XC70
Verified
John said the service is good, the price is good, and the work is done on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
DC
DEBBIE C.
Hartford, CT
Ford Focus
Verified
Like a spa for my car
I brought my (American) car in for an oil change. I used to bring it to a Quick Lane and get a package deal with checking fluids, tire pressure, etc. along with the oil change which was relatively expensive. When I went to pick up my car from PFC the bill was even higher than I was used to paying - BUT, when I drove my car away, it was like years of wear and tear had been magically removed. Everything I was used to having done was done, and in addition, the car felt tighter and not so loosey goosey and didn't rattle anymore. I will definitely continue to bring my car to PFC for service. Along with the great car service, the staff is friendly and efficient. I highly recommend PFC.
Recommended
HD
Horace D.
Hartford, CT
Audi Q7
Verified
Horace said the service was well done. The employees were wonderful and did a good job. The price was very expensive.
Recommended
This review was collected via phone interview by Customer Research Inc.
TH
Tammy H.
Bloomfield, CT
BMW X3
Verified
Tammy said the employees were wonderful.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
MICHAEL B.
West Hartford, CT
Subaru Outback
Verified
Great service as always
Great work. Honest. Friendly.
Recommended
MJ
Michael J.
Hartford, CT
Mercedes-Benz E430
Verified
Michael said the service was good but the mechanic didn't point out an existing oil leak. He noticed the problem when the oil gauge registered low.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Inga B.
West Hartford, CT
Mazda 323
Verified
Inga said she has used this business for 40 years. The employees are wonderful at finding parts for her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
TL
Tim L.
Hartford, CT
Mercedes-Benz GLK-Class
Verified
Tim said the staff's customer service was fantastic.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
John B.
Hartford, CT
Lexus ES 300h
Verified
John said the business provided good work on his vehicle. However, he did have to wait an extended period of time to get his services completed.
Recommended
This review was collected via phone interview by Customer Research Inc.
SM
Shawn M.
Connecticut
Toyota Avalon
Verified
Shawn said the mechanic went ahead with part of the repair, without checking in with him first. He stated he thought he could have replaced that part himself, at a significantly less cost.
Recommended
This review was collected via phone interview by Customer Research Inc.
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MARK L.
West Hartford, CT
BMW X5
Verified
BMW Brake flush
My 2011 BmwX5 was due for a brake fluid flush. Prospect got me in quickly. Work finished on time. Took care of emissions testing as well. Very pleased as usual.
Recommended
RK
Robin K.
Connecticut
Audi A5
Verified
Robin said they took care of her issue, communicated well, the price was fair, and she had a great experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
CM
Christian M.
West Hartford, CT
Subaru Outback
Verified
Christian said he was happy with the service and it was done on time. Overall everything was fixed to his satisfaction.
Recommended
This review was collected via phone interview by Customer Research Inc.