Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

565 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


JS
Jay S.
Farmington, CT
Porsche Boxster
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Jay said everything turned out fine and the mechanic did a good job.
This review was collected via phone interview by Customer Research Inc.

DB
Dan B.
West Hartford, CT
MINI Cooper Coupe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Dan said the business provides excellent service and the staff called to keep him up to date about the status of his repair.
This review was collected via phone interview by Customer Research Inc.

KF
Kevin F.
Connecticut
Toyota Camry
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Kevin said the service was prompt and it was done for a fair price.
This review was collected via phone interview by Customer Research Inc.

JF
Jonathan F.
Hartford, CT
Mercedes-Benz C-Class
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Jonathan said that the facility was great, the staff was easy to deal with and they were very quick. Everything was done properly, and they are everything he wants in a facility of this type.
This review was collected via phone interview by Customer Research Inc.

NL
Natalie L.
Hartford, CT
Nissan Rogue
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Natalie said the service was very expensive and it was a surprise because she wasn't told. However, the staff were friendly.
This review was collected via phone interview by Customer Research Inc.

MA
MELINDA A.
Hartford, CT
Ford Taurus
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018
Everyone is very friendly and helpful
Always get great service

SM
Shannon M.
Hartford, CT
Saab 9-3
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Shannon said there was an issue with her vehicle and they figured it out, but they should have called first before doing the repair.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
West Hartford, CT
Volvo XC70
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
John said the service is good, the price is good, and the work is done on time.
This review was collected via phone interview by Customer Research Inc.

DC
DEBBIE C.
Hartford, CT
Ford Focus
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Like a spa for my car
I brought my (American) car in for an oil change. I used to bring it to a Quick Lane and get a package deal with checking fluids, tire pressure, etc. along with the oil change which was relatively expensive. When I went to pick up my car from PFC the bill was even higher than I was used to paying - BUT, when I drove my car away, it was like years of wear and tear had been magically removed. Everything I was used to having done was done, and in addition, the car felt tighter and not so loosey goosey and didn't rattle anymore. I will definitely continue to bring my car to PFC for service. Along with the great car service, the staff is friendly and efficient. I highly recommend PFC.

HD
Horace D.
Hartford, CT
Audi Q7
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Horace said the service was well done. The employees were wonderful and did a good job. The price was very expensive.
This review was collected via phone interview by Customer Research Inc.

TH
Tammy H.
Bloomfield, CT
BMW X3
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Tammy said the employees were wonderful.
This review was collected via phone interview by Customer Research Inc.

MB
MICHAEL B.
West Hartford, CT
Subaru Outback
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
Great service as always
Great work. Honest. Friendly.

MJ
Michael J.
Hartford, CT
Mercedes-Benz E430
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/26/2018 Category: Service
Michael said the service was good but the mechanic didn't point out an existing oil leak. He noticed the problem when the oil gauge registered low.
This review was collected via phone interview by Customer Research Inc.

IB
Inga B.
West Hartford, CT
Mazda 323
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Inga said she has used this business for 40 years. The employees are wonderful at finding parts for her vehicle.
This review was collected via phone interview by Customer Research Inc.

TL
Tim L.
Hartford, CT
Mercedes-Benz GLK-Class
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Tim said the staff's customer service was fantastic.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Hartford, CT
Lexus ES 300h
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018 Category: Service
John said the business provided good work on his vehicle. However, he did have to wait an extended period of time to get his services completed.
This review was collected via phone interview by Customer Research Inc.

SM
Shawn M.
Connecticut
Toyota Avalon
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Shawn said the mechanic went ahead with part of the repair, without checking in with him first. He stated he thought he could have replaced that part himself, at a significantly less cost.
This review was collected via phone interview by Customer Research Inc.

ML
MARK L.
West Hartford, CT
BMW X5
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
BMW Brake flush
My 2011 BmwX5 was due for a brake fluid flush. Prospect got me in quickly. Work finished on time. Took care of emissions testing as well. Very pleased as usual.

RK
Robin K.
Connecticut
Audi A5
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Robin said they took care of her issue, communicated well, the price was fair, and she had a great experience.
This review was collected via phone interview by Customer Research Inc.

CM
Christian M.
West Hartford, CT
Subaru Outback
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Christian said he was happy with the service and it was done on time. Overall everything was fixed to his satisfaction.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 565 in total