Hi Tahira, I'm sorry to hear you did not have a good experience at our shop. My name is David and you are welcome to reach out to me directly if you would like to discuss what exactly left you unsatisfied. I did review the invoice and ran the work performed through RepairPal which is a leading 3rd party auto repair estimator. Their range for the work we performed was $855-$1,115. You ended up being on the very low end of that estimate PLUS we provided a 2yr/24,000 mile warranty on both the parts and labor. We've been here for over 20 years and we're the largest shop in the area because customer satisfaction and great pricing are our priorities so I'd love the chance to chat with you and make you happy with the situation.
I went back and reviewed the conversation with the tech. He spent almost 20 minutes with you discussing the needs of your vehicle and what Mercedes recommends at your service interval. I'm not sure what alternatives you are looking for. The Mercedes dealership charges almost $1,100 for the specified service and we quoted you about $400. That's a huge savings. Mercedes and other premium cars are beautiful vehicles that drive nicely but they are expensive to maintain properly.
I had my AC checked for cooling problem but the work was incomplete. AC was recharged and billed for $121.26, and I was instructed to return in few days to check for leaks. This after dropping off the car at 8AM, and picking up after 2PM. I will have to rethink whether to continue using PA for repairs.