paid 47.60$ for checking+21.98$ for stabilizer for nothing.
I'm sorry that you feel that the service was for naught. Your vehicle has very low miles to be having problems with the timing chain already. That is an expensive repair and our goal with the Lucas was to see if it would calm down the noise. It's better to try a $70 fix before spending $1,500+. I completely understand how you feel since the Lucas didn't make a difference; however I think it was worth trying based on the expenses associated with timing chain work.
A few months later (recently) the water pump cracked and leaked. I took the car back to Purrfect. I let them know that I was not happy about being charged too much for the last diagnosis. They repaired the water pump for a fair price which included a AAA discount and deducting an hour charge from my bill. Initially I was very happy. Unfortunately, when I inspected the vehicle I found that they had not used the correct antifreeze (VW requires phosphate free/clear pink). Also it was below the full mark. They brought the car back in the shop and replaced the antifreeze with the correct type. Good again... Unfortunately, when I got home, I found a screw left on top of the firewall. I took the car back the next day and the mechanic installed the screw where it should have gone. The moral to this story is that Purrfect Auto is probably still a good shop, but needs to instill attention to detail in their mechanics. Also, they need to be careful to not over charge time for diagnosis.
Thanks for your feedback. You're right our batteries aren't cheap. The reason is because we stock high quality Interstate Batteries. They come with a nationwide warranty and are highly reliable. On many of our other repairs we can offer several options according to budget but our experience has taught us when it comes to batteries that the inexpensive route usually leads to headaches so we decided that we only want to carry a premium battery product.
I'm sorry to see you weren't 100% satisfied with your experience. Through the power of teamwork, we were able to get your repairs done faster and your car back to you quicker than promised. We have used the same pricing matrix for several years now so all customers are treated fairly and get quality repair work with an excellent 24 month/24,000 mile warranty for a reasonable price. Do you mind if I contact you to discuss this further as I know Andrew kept you apprised of the status on the part which had to come from Los Angeles so I'm not sure where we dropped the ball on communicating with you. We appreciate your business and want to do everything in our power to make you happy with your visit.