I went back and reviewed the conversation with the tech. He spent almost 20 minutes with you discussing the needs of your vehicle and what Mercedes recommends at your service interval. I'm not sure what alternatives you are looking for. The Mercedes dealership charges almost $1,100 for the specified service and we quoted you about $400. That's a huge savings. Mercedes and other premium cars are beautiful vehicles that drive nicely but they are expensive to maintain properly.
I'm sorry to hear you were unsatisfied with your experience. I checked into this and it appears your concern is related to the function of the emergency brake. This is a separate work order from replacement of pads and resurfacing of the rotors. I apologize that we did not clearly understand the need you had so we could provide excellent repair work. I hope you will give us another opportunity to service your vehicle so we can provide you with the world-class service you expect and deserve.
Thanks for being a loyal longtime customer. I'll remind the guys about checking the fluid levels. I would also like you to swing by when you have a minute so we can double check that there are no additional leaks that may have caused the coolant level to get so low.
I'm sorry that your visit did not go well. I'm reviewing the file with the service writer but our data shows that our final bill to you was $200 under the original quote. I also show that only major safety items were addressed in the repair so I would be interested to know what unnecesary items items were attempted to be sold so I can have a training meeting with the staff. We have a strict no 'sell' policy. Our job is to inform and educate you about the condition of your vehicle so you can make the best decision regarding auto care and repair. Please call me at your earliest convenience or email me so we can make sure you become satisfied with your experience.
Hi Lawrence, I'm sorry that we did not fix your vehicle to your satisfaction. That's unacceptable to me. Please bring your truck back in so that we can get it running right.
I share your disappointment that our techs were not able to catch the problem with your vehicle; it's our goal to solve all our customer's vehicle problems. Unfortunately, the electrical system tested out fine when we checked it and the vehicle started without any issues when we returned the car to you. Would you mind sharing with me the resolution to your problem so I can discuss with the mechanics to ensure they catch the problem the next time it presents itself?