Quality Car Care


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

112 Reviews

ReScore Reviews™ (1)

ReScore
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Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 18 days ago

Susan B. on 10/31/2017
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Susan said this business was super nice. They were helpful and they worked on all of her family's vehicles.
Vehicle: Acura MDX
Category: Service
Service Date: 10/16/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Zachary L. on 10/31/2017
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Zachary said they provided good service and they were very personal.
Vehicle: Ford Focus
Category: Service
Service Date: 10/23/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Matt W. on 10/31/2017
Recommended badge inactive Recommended
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Matt said he was grateful that this business found a nail in his tire, but he was disturbed by the fact that they rummaged through his vehicle. Nothing was missing, but he had not given permission for them to start work on the vehicle or for them to look through it. Also, he was able to find a cheaper price for the oil change elsewhere. For the reasons specified, he would not recommend this business for service.
Vehicle: Hyundai Veloster
Category: Service
Service Date: 10/27/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Kelleigh W. on 10/30/2017
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Kelleigh said this business provided excellent service They took her vehicle in on short notice and the work was done well. They were honest.
Vehicle: Kia Forte Koup
Category: Service
Service Date: 10/28/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Pat T. on 10/30/2017
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Pat said he was satisfied with this business.
Vehicle: Saturn VUE
Category: Service
Service Date: 10/12/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Mandy P. on 10/27/2017
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"Car service"
Always thankful for fast and thorough seevice
Vehicle: GMC Yukon
Service Date: 10/10/2017
Review Created: 10/27/2017 08:25 PM
Tiah S. on 09/29/2017
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Tiah said she's a long time customer. The employees go above and beyond and they take really good care of her.
Vehicle: Nissan Altima
Category: Service
Service Date: 09/25/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Tanya B. on 09/28/2017
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Tanya said the employees did everything as promised and they took care of her.
Vehicle: Kia Optima
Category: Service
Service Date: 09/13/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Mandy B. on 09/28/2017
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Mandy said the business was quick and they were able to get her in. They were professional.
Vehicle: Honda Odyssey
Category: Service
Service Date: 09/21/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
DAN B. on 09/22/2017
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"Work done fast and right."
Great job.
Vehicle: Toyota Avalon
Service Date: 09/21/2017
Review Created: 09/22/2017 11:11 AM
Kent C. at Quality Car Care responded on 09/26/2017

Thanks for the 5-star review, Dan!

Regina R. on 09/11/2017
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Regina said the staff was very friendly. The waiting area was very clean and comfortable. They went the extra mile with the work on her vehicle. She appreciated them and she was glad they were there. She recommends them often.
Vehicle: Chevrolet Sonic
Category: Service
Service Date: 09/02/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Kent C. at Quality Car Care responded on 09/26/2017

Thanks for recommending us, Regina! We value your business!

Aileen D. on 09/05/2017
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"Stands behind work"
Recently when picking up my vehicle from Quality Car Care I was dissatisfied with the work that was done and indicated so. I am happy to report that the owner Kent Claassen fixed the issue and stood behind his work. It is good to know that I continue to have a reliable resource for my auto repairs.
Service Date: 08/25/2017
Review Created: 09/05/2017 08:19 AM
Kent C. at Quality Car Care responded on 09/26/2017

I am glad that we resolved the issue, Aileen! Thanks for the review!

LARRY D. ReScore Review on 09/12/2017
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
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"Fantastic service!"
Kent and his team were able to correct the issues and the car is running great! We are completely satisfied and will definitely continue with all our vehicle needs.
Vehicle: Mitsubishi Montero Sport
Service Date: 08/25/2017
Review Created: 08/28/2017 06:25 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Very disappointed"
We have been using Quality Quick Lube now since 1998 with the original owners. We stayed with Quality Car Care under the new owner as we believed the stellar car care would continue. We have had a few issues upon picking up car after recent repairs lately. Yesterday was the worst yet. While trying to drive the car I noticed the steering wheel would not move, my husband took a look at we discovered the power steering fluid had leaked right out of the car & and a rag had been left in the engine. We do have an older car which needs extra time and attention but I am very disappointed in the service by Quality Car Care at this time. I hope to hear from the owner soon and get this rectified with assurance this will not happen in the future.
Vehicle: Mitsubishi Montero Sport
Service Date: 08/25/2017
Review Created: 08/28/2017 06:25 AM
Kent C. at Quality Car Care responded on 09/11/2017

The Dooleys came back in and I believe that they are satisfied now! Thank you for the opportunity

Bryan S. on 08/20/2017
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"Wiring Repair was successful!"
Several warning lights were on our trusty Van.
Rodents had chewed through the wire harness in several places.
The Quality team fixed all these bad spots and found our only issue was a faulty oxygen sensor.
We had that repaired and all is well for our daughters vehicle!
I consider them a trusted auto repair and service center.
Vehicle: Chevrolet Venture
Service Date: 07/28/2017
Review Created: 08/20/2017 03:46 PM
Kent C. at Quality Car Care responded on 09/26/2017

Thank you for your business, Bryan! We appreciate you!

Mary R. on 08/17/2017
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Spoke with Hayleigh. She said this business is very good and quick in getting the job done the way she wants it done. They are reliable, trustworthy, and they know what they are doing.
Vehicle: Jeep Compass
Category: Service
Service Date: 08/09/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Scott P. on 08/15/2017
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Scott said the mechanic is a neighbor. He's a good neighbor, and a good acquaintance. He knows his stuff when it comes to vehicles. He's really honest and he's a great guy.
Vehicle: Ford F-150
Category: Service
Service Date: 07/14/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
Melinda F. on 08/09/2017
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Melinda said she added on work at the end of the day and they were still able to finish on time. She is thankful for their help and for going beyond her expectations.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Ralinda N. on 08/08/2017
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Ralinda said this business was fast and friendly. They had a clean environment.
Vehicle: Honda CR-V
Category: Service
Service Date: 08/03/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Andrew R. on 08/08/2017
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Andrew said this business took good care of him, explained everything well and provided options.
Vehicle: Ford Pickup
Category: Service
Service Date: 08/04/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Joel T. on 08/07/2017
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Joel said this business was fast and easy.
Vehicle: Ford F-150
Category: Service
Service Date: 08/03/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
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