First I would like to start out by saying we starting this business to provide Great, Quality and honest work
to all of our customers and this have led us to get to where we are today. We Thank you for being apart of
helping to get us here and let you know that we take great pride in the work we do. Customer service is the most important thing to us and we would like to apologize for any inconvenience you may have encountered at your last visit with us.
As you may recalled when you brought your vehicle over to us for diagnostic we contacted you to let you know that we couldn't get it to do what you were complaining about and there were no check engine light or any other lights on for us to work off of.
However a recommendation was offered to you on servicing your transmission based on the mileage of your vehicle and after asking you if you have ever had it done before. We provided you with the price and you approved the service. This was a recommendation to you and not to fix the problem you were having. Since we couldn't get it to do what you said it was doing we couldn't fix the problem.
However after you picked up the vehicle from us and you got it to do it again and the light came on we were then able to scan and get a code. Which we provided you with along with the price to fix the issue. You requested to have us look for a used part but unfortunately we were unable to locate one.
We would also like to let you know that we guarantee all of our work and also let you know that we did not refused to talk to Toyota, I called that same day and left a message for the gentleman you ask me to call. You are free to call and check with them.
Once again we would like to Thank You for being apart of Quality Car Care and apologized for any inconvenience at this visit and do hope to see you in the near future. Your business means a lot to us.
Pam, we are not sure what else we could have done when you brought your vehicle in for us to inspect it. You brought it in, we did the inspection and told you what was causing the problem. You said you couldn't fix it at the time and left, then call us back to say it was worse. Since you did not fix the problem it will get worse until the repair is done.
As I said I am not sure what else we could have done but if there is something we're missing please let us know. You have been a customer of ours since 2012 and we would hate to loose you over some misunderstanding.