Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82
4.8

( 276 Reviews )

98% Would Recommend
Latest Review 9 days ago

Reviews


JL
John L.
Glen Arm, MD
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2017
Done right
I bought a used Benz and had to get it inspected and brought up to specs. RAI took care of everything and in much less time than I expected and at a reasonable price. My car performs well now.These guys are great.

TS
Terrence S.
Upper Marlboro, MD
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Terrence said the employees know what they are doing and he had a good experience using this business.
This review was collected via phone interview by Customer Research Inc.

UM
Usman M.
Fulton, MD
Audi A3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2017 Category: Service
Usman said the service was prompt, it was easy, very informative and also helpful.
This review was collected via phone interview by Customer Research Inc.

RB
Randolph B.
Dundalk, MD
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2017 Category: Service
Randolph said he had a good experience with this business.
This review was collected via phone interview by Customer Research Inc.

KC
Kevin C.
Temple Hills, MD
Volkswagen Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017
Great Shop
The Knowledge of the Mechanics, Price and Service

JH
John H.
Severn, MD
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2017
Very satisfied!
This past Saturday was my first visit to RAI. Went there to purchase a Stage 1+ Unitronic chip/flash upgrade to my 07 Jetta. The technician was very friendly, helpful and knowledgeable. The chip upgrade was the best 450.00 I've ever spent on a car -- worth every cent. Its a completely different car -- actually reminds of the old torquey VW motors from back in the day. I'lll definitely be coming back to RAI for routine maintenance as well. Thanks!!

SS
Scott S.
Bel Air, MD
BMW 335i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2017
Great work
Great work as always at fair labor rates.

CT
Craig T.
Maryland
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2017 Category: Service
Craig said this business' manager was awesome and they did a great job.
This review was collected via phone interview by Customer Research Inc.

WH
W. H.
Maryland
Lexus LS 460L
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2017 Category: Service
W. said he is satisfied with the service the business provides. The employees were very creative, when trying to locate the special parts his vehicle needed. They found parts for a much better deal.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
Dundalk, MD
Volkswagen GTI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Ryan said this business is knowledgeable, and they did everything he needed.
This review was collected via phone interview by Customer Research Inc.

MO
Mark O.
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2017
Friendly and personally
Great service very knowledgeable

TK
Tom K.
Baltimore, MD
BMW M235i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2017 Category: Service
Tom said his experience with the business was very good. The employees were professional and quick to provide him with service. Their prices were reasonable. They were friendly as well. He would definitely recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

BB
Brandon B.
Baltimore, MD
Mercedes-Benz S500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2017 Category: Service
Brandon said the staff at this business explained the repairs to his vehicle and they completed the work in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Audi A8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017
Air struts
Excellent service n price

VG
Vanessa G.
Rosedale, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2017 Category: Service
Vanessa said they were very nice to her.
This review was collected via phone interview by Customer Research Inc.

CS
Christopher S.
Rosedale, MD
BMW 540i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017
Honestly worth making the trip.
I live in Bowie MD. I continue to get my repairs done here. I have a 20 year old 540i and they go to the limits to make my repairs affordable and noticeably well done. I would recommend to anyone that if the are fed up with the hassle at the dealer besides the outrageous cost go to RAI. Unless you like the loaner which seems really expensive per repair.
Sincerely,
Chris Smith

MM
Mark M.
Maryland
Audi A8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017 Category: Service
Mark said Dave explained everything and ordered parts in a timely manner. He will be back tomorrow to have the recalibration checked.
This review was collected via phone interview by Customer Research Inc.

LH
Leah H.
Dundalk, MD
Mercedes-Benz C230
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017
Detail Oriented
Very knowledgeable and honest; provided in-depth analysis of inspection of vehicle but for some reason I am out of windshield wiper fluid...

TE
Tony E.
Baltimore, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2017 Category: Service
Tony said he can depend on them. The service is done the same day, if they say it can be done the same day.
This review was collected via phone interview by Customer Research Inc.

AZ
Alex Z.
Owings Mills, MD
Audi S5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2017 Category: Service
Alex said they did a really good job. They already have his e-mail address.
This review was collected via phone interview by Customer Research Inc.