ReScore Reviews™ (2)
When the manager initially said he wouldn't pursue my warranty, he also said that my lug nuts were rusted and had to all be replaced. I had taken the car to two other places who said the could remove them without breaking them and for half the price.
It is difficult enough for a woman to find a mechanic they can trust, I had thought this particular Rad Air was trustworthy.
I'm sorry you feel you had a bad experience. The rack and pinion had failed due to other mechanical failures and with the help of the General Manager we were able to get the manufacture to warranty the rack and pinion for you. The locking lug nuts had to be heated to be removed due to the rust, there is no way to know how long it will take to remove them without damaging the rims which in return took almost 2 hours. I thought you had left the facility Happy with the outcome, You can call me at anytime to discuss further as this was a learning experience for me and I want ALL my customers to be Happy with our services.
I had Doug bring the vehicle back in. We found aftermarket running boards were installed and the bolts were screwed right into the wiring harness causing the abs system to malfunction and short out the rear sensor. Happy we were able to fix the problem.
Thanks Doug for being patient through this process!!!
CALLED TIM ON THE PHONE AND HAD HIM BRING VEHICLE BACK IN AND EXPLAINED PROBLEMS HE HAS WITH VEHICLE.