Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

590 Reviews

98% Would Recommend
Latest Review almost 3 years ago

Reviews


DM
Dereck M.
Washington
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/21/2014 Category: Collision
Dereck said they did not install the unspecified parts correctly. As a result, he almost got in another accident. The quality of the repair did not meet his satisfaction because it impacted the performance of the vehicle. They only called him when the vehicle was ready. The estimate was handled by the insurance company. The communication did not meet his satisfaction because of what has been shared. The business would not receive a recommendation because of everything already noted.
This review was collected via phone interview by Customer Research Inc.

DZ
Drew Z.
WA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2011 Category: Collision
Spoke with Allison. She said she was not satisfied with the quality of the repair because the business damaged the under carriage of her vehicle and it was leaking and they insisted it was not their fault. It in fact was the business's fault and she would never recommend them. She was not kept adequately informed during the repair process and she does not know why. She was not satisfied with the way she was treated by the personnel because the women at the front desk were awful, just typically uneducated, unrefined and should not be working with the public. She chose not to evaluate the business's communication because there was no communication between them and herself. She would not recommend this business to others because of the reasons already stated. She wrote to the Better Business Bureau about this business.
This review was collected via phone interview by Customer Research Inc.

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