Rancho Grande Hyundai


Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38

233 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 4.4545455/5Overall Rating 4.4545455/5Overall Rating 4.4545455/5Overall Rating 4.4545455/5rating 4.4545455
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
88% Would Recommend
100% Business Response
Latest Review 7 days ago
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Thanks
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 09:46 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 10/13/2017

Thank you so much for the great 5-star SureCritic review!

Regards,

Tony Leonardo

Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
James M. on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
Prompt, reliable service by friendly people
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/25/2017
Service Type: Repair
Review Created: 10/01/2017 04:07 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 10/02/2017

Mr. Malone,

Thank you so much for the 5-star SureCritic review!  I will let Peter and the crew know they did a great job.

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Christi W. on 10/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service!"
Both the service rep and manager both helped answer questions after I picked up the car. I was very grateful and impressed.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 10/01/2017 08:08 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 10/01/2017

Christi,

Thank you so much for completing the SureCritic review.  I will let the Steve and the team know they did a great job.  We look forward to providing you with 5-star service next visit!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Richard H. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
It was good
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 09/29/2017 11:32 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/29/2017

Thank you so much for the 5-star SureCritic review!

Best,
Tony Leonardo

Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Lois G. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rancho Grande Never Disappoints"
I have had my Hyundai serviced by Rancho Grande since 2008. The service has always been friendly and efficient. I look forward to many more years of great service to keep my Hyundai in excellent condition. Thanks to you all.
Vehicle: 2008 Hyundai Azera
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/29/2017 10:00 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/29/2017

Thank you so much for the 5-star SureCritic review!  We look forward to servicing your vehicle for years to come.

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Barbara C. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional & Friendly"
Good Experience
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/29/2017 06:40 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/29/2017

Barbara,

Thank you very much for the 5-star SureCritic review!  I will let the team know they did a great job.

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Michael R. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Commitment to excellent customer service."
First class customer service and we are from out of town. Thank you Steve, you're awesome!!!!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/28/2017 05:46 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/28/2017

Mr. Raub,

Thank you very much for the 5-star SureCritic review!  I will let the team know they did an excellent job!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Verified Customer on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Steve was very helpful and professional
Vehicle: 2004 Hyundai Accent
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/26/2017 11:29 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/26/2017

Thank you so much for the great SureCritic review!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
JOHN H. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
friendly with great service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/26/2017 11:21 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/26/2017

Thank you so much for the great SureCritic review!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Mark F. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty Service"
Tony, service manager, does all possible to make your experience positive and promptly resolve issue
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 09/25/2017 11:47 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/26/2017

Thanks Mark! We appreciate your feedback

Tony Leonardo

Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Michael L. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mike Lewis"
Good friendly service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 10:28 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/26/2017

Michael,

Thank you so much for the great SureCritic review!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Michael K. on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent service and comfortable waiting room."
Good service overall.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/20/2017 01:33 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/21/2017

Thank you for taking the time to complete the SureCritic review.  We look forward to providing 5-star service on your next visit!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Stephanie B. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service"
Tony was very helpful and Chris and Raul too! I would recommend going to them if you have any issues with car! Get you in and out pretty fast.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 03:29 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/20/2017

Thanks Stephanie!

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Brooke L. on 09/18/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Totally Inept"
Besides another host of problems in the previous 2 visits..not because of my car..but mistakes they made...this last time I took my car in for a 60,000 service which has 4 items on it..didnt realize til I got home that the idiots did a 30,000 service...which has a a page full.of items! No wonder it cost me so much!!!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/18/2017 09:12 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/20/2017

Brooke,

My apologies about your recent service.  I am so glad you had better experiences in the past, so you know how we normally operate.  

I will be pulling your file this morning to find out what went wrong.  Thank you for submitting the SureCritic review!

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service, quick, and washed my car for me!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/15/2017 03:53 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/20/2017

Thank you for the great SureCritic review!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Douglas D. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"My service experience"
Thank You
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/14/2017 02:58 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/20/2017

Thank you for taking the time to complete the SureCritic review!  We look forward to providing you with 5-star service next visit.

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Melody F. on 09/07/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Grease on Floor Mats"
Work may be fine but attention to detail makes me question that.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/07/2017 03:49 PM
Verified Customer on 09/05/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Over priced! Unorganized!"
This dealer was a great dealer in the early days. Now the Sales and Service are way under par.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 01:13 PM
Lucio A. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Apparently I did not know that this dealership is not an authorized dealer for Hyundai Genesis? Doesn't make sense since they had 2 of them for sale, either way they do service or maintain hyundai's, had no issue with service, car serviced as needed.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 08/31/2017 10:31 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 09/02/2017

Thank you Mr. Acosta!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Linda B. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, helpful service"
The service writer responded quickly, the work was done on time, and we were on our way.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/23/2017
Service Type: Maintenance
Review Created: 08/28/2017 09:26 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 08/29/2017

Thank you for the 5-star SureCritic review!

Best,

Tony Leonardo

Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
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