Ricasa Automotive Car Care

Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

576 Reviews

99% Would Recommend
Latest Review almost 2 years ago

Reviews


AB
Amanda B.
Ellicott City, MD
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11/07/2016
Great repair shop and nice people
Had a nail in my tire. stopped in the station & Mike Ricasa fit me in right away.
Thanks so much Mike

LM
Larry M.
Ellicott City, MD
Jeep Compass
Verified
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07/27/2016 Category: Service
Spoke with Larry's wife. She said the owner Mike, provides excellent service, he's a wonderful guy, and she has gone to him for service for many years. She has encountered several major issues with her daughters vehicle and the staff there have been there for her unconditionally to fix everything as needed. She is very appreciative of them and all they have done. She stated she cannot say enough good things about the service they provide.
This review was collected via phone interview by Customer Research Inc.

GA
George A.
Columbia, MD
Lexus ES 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2016 Category: Service
George said he likes the service there. He likes Mike and he goes there because of Mike. He stated he thinks he is a good and trustworthy guy.
This review was collected via phone interview by Customer Research Inc.

DS
Donavan S.
Columbia, MD
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2016 Category: Service
Donavan said he was referred to this business by a family member. He has been there previously, and was impressed the first time. He will keep going back.
This review was collected via phone interview by Customer Research Inc.

II
ILLYSA I.
Columbia, MD
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016
Keeping a '99 Outback in good shape.
I've been going to Ricasa for many years now. My manual '99 Outback continues to do well thanks to Mike and his crew. Mike doesn't find problems that aren't there, and he solves the problems that are.

LP
LAURA P.
Ellicott City, MD
Audi A4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2016
Ricassa Automotive is friendly, helpful, fast, trustworthy, accurate. Great place.
We take our cars to Ricassa as soon as they're out of warranty. Grateful to have found such a good shop, and nearby.

DH
DIANE H.
Ellicott City, MD
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2016
customer service
Mike has worked on my Trailblazer for about 4yrs, and as always gives me great service and is very congenial. Never does he try to make me spend any more money than I have to. In fact i've been asking him to check my brakes every time and he said they are fine.

MS
Mike S.
Catonsville, MD
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016 Category: Service
Mike said he and his wife really liked the employee who worked on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JH
J.W. (PETE) H.
Ellicott City, MD
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2016
Another Job Well Done
For about the third time one of the window risers let go. Mike was able to take care of it at short notice. The windows are a soft spot in an otherwise tough Jeep. We`ve had three repaired so far. One more to go....

KM
KATHY M.
Columbia, MD
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2016
Super Care
All the best aspects of good customer service, as well as common sense and integrity. I wouldn't go anywhere else.

AF
ADRIENNE F.
Columbia, MD
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2016
Comfortable with accuracy, diagnosis and price
I never have to be concerned about being taken advantage of. No need to go and get a second opt. Trustworty

SA
STEVE A.
Ellicott City, MD
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2016
One of the Best!
Mike and his crew are outstanding. I have complete confidence in the service that they perform and any others that they suggest. I endeavor to get my cars and my children's cars serviced by Mike and team.

SP
Steve P.
Ellicott City, MD
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2016 Category: Service
Steve said he is very happy with the service the business provides. Mike has been repairing his vehicle for a long time and he trusts him to fix what is needed and not to add on unnecessary work.
This review was collected via phone interview by Customer Research Inc.

MM
Megan M.
Ellicott City, MD
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2016 Category: Service
Megan said the employees at the business were polite and able to fit her in on short notice. The work was fine.
This review was collected via phone interview by Customer Research Inc.

CG
CARSON G.
Elkridge, MD
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016
Excellent Place!!
So glad I took my car here to get it fixed! Honest mechanics who really know what they're doing. So kind, and they really took care of me and my car. They've earned my business for life!!

VS
VICKI S.
Ellicott City, MD
Cadillac Eldorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016
Very professional, honest assessments
I would highly recommend

LS
Luyoh S.
Ellicott City, MD
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016 Category: Service
Luyoh said they are doing a good job.
This review was collected via phone interview by Customer Research Inc.

DD
DIANE D.
Ellicott City, MD
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2016
Honest, quick service
Mike is a great guy with a reliable staff of mechanics and service people. He supervises all of the work closely and is quick to call and consult when needed.

JD
John D.
Ellicott City, MD
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2016 Category: Service
John said this business pays attention to detail, they gives excellent service and they are very friendly.
This review was collected via phone interview by Customer Research Inc.

JF
JUDITH F.
Ellicott City, MD
Toyota Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2016
Car care
Professional car care! Thanks for keeping me safe and on the road. Friendly service with great communication! Highly recommend!

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