Rick Case Hyundai is located in Duluth, GA, just outside of Atlanta. We are staffed with expert service technicians who provide quality Hyundai repair and maintenance. Rick Case Hyundai is located in Duluth, GA, just outside of Atlanta. We are staffed with expert service technicians who provide quality Hyundai repair and maintenance.
Verified CustomerI regret to hear about the concern with your vehicle. I would greatly like to speak with you and correct any concerns you have and ensure all issues are handled correctly. Please contact me directly as so we may discuss. I look forward to hearing from you.
Regards,
Verified CustomerTruly appreciate you being apart of our Rick Case family. Thank you for your continued business. Have a great week.
Best Regards,
Tammy Baker
Verified CustomerWe greatly apologize for the inconvience due to the down time waiting on parts from Hyundai Motor America. Once we recieved the parts the engine was replaced 100% under warranty within 3 days. If you rented a vehicle you can contact Hyundai Motor America to seek reimbursement at 1.800.633.5151. Unfortunately due to vehicle shortages, not staffing issues as we are fortunate to have staffing we do not have our normal rental fleet to accomodate the engine extension. Again we apologize for the inconvience however are happy to have you back in your vehicle. If you would like to speak to me directly I can be reached at 678.258.2561
Regards,
I finally decided to get it taken care of and did a seven minute Google search to find that this is a common issue with the Hyundai Elantras 2017 - 2021. Basically a manufacturing defect but no public recalls announced.
Supposedly these door lock actuators can be replaced for free up to 10 years after the date of purchase of your Elantra. Mine's is a 2017 but I purchased it in 2019.
I called Rick Case in Duluth and made them aware that my front passenger door fails to open from the outside and made arrangements to bring it in for repair.
Here's where things get criminal. I get call about 4-5 hours after dropping it off saying that the door lock actuator has to be replaced. The total price for that is $589.59!
That does NOT include the $242 for a so called 'diagnotic'. WFT!!!!
How much diagnosing has to be done when I found the issue after 7-8 minutes doing an internet search?????
So I refused to pay for the dealership to charge me for a manufacturing defect! Screw that. I told them I will be there to pick up my car and I can live with the problem since I'm single and barely have passengers in my car.
So I go to pick it up and they slap me with the $242 diagnostic charge and my door still won't open from the outside. Now here's the punchline...
I call my local independent mechanic and ask him or a quote to replace the door lock actuator on my front passenger door. He hangs up. He calls to get a price on that part then calls back and says it will be total charge, including labor of $345!!!!!!!!!!!!!!!!!!!!
I'm fuk!ng done! That service center will never see me again. But I will reach out to the BBB regarding how a dealership can OVER charge customers for a known manufacturing issue with their cars.
Again....scam, deceit, deception, criminal. Very disappointed but this is the world we live in today.