Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2009 Reviews

ReScore Reviews™ (45)

ReScore
Overall Rating 4.0666698/5Overall Rating 4.0666698/5Overall Rating 4.0666698/5Overall Rating 4.0666698/5rating 4.0666698
Original
Overall Rating 2.0222247/5Overall Rating 2.0222247/5rating 2.0222247rating 2.0222247rating 2.0222247
93% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


Verified Customer
Lawrenceville, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
Service
Like this location

SR
Stephen R.
Lawrenceville, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
The Service is Awsome!
Every time I go into this location for service or to buy a vehicle I’ve had nothing but the upmost honest professional service. They treat me like I’m their only customer. They continue to work hard to get my approval.

JS
Jae S.
Lawrenceville, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Good service
Very good
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/19/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

MC
Maria C.
Lawrenceville, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/15/2019 Category: Service
ok.
see my prior notes.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/18/2019

Thank you for the review and your business. We truly appreciate you. Please give me a call directly so I may address your concerns.
Best Regards,

Tony Park
Service Manager
Rick Case Hyundai-Duluth
678-258-2622
TammyBaker@rickcase.com

OM
Ormond M.
Snellville, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
O L M.
The service is great.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/15/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Tucker, GA
2010 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019 Category: Service
Glad some of this is over
Service desk was helpful and nice.
Car noise finally gone after 2 years of bringing it in.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/16/2019

Thank you for the great review and your business. We truly appreciate you. Please give me a call so I may address your concern and questions.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

JL
Jane Emilia L.
Duluth, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Nice worked with you.
Pleasure to be partners with my business!!
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/13/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Stockbridge, GA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great Service
I love this dealership, they are honest and straight forward.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/12/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

CG
Clarence G.
Conyers, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Excellent and experienced employees..
I have been since i purchased mines from there in 2016. Great place...
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/12/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Lawrenceville, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Thanks
Always great service.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/08/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Lawrenceville, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Long Time Customer
Great service....courteous staff.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/08/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

JA
Joel A.
Dacula, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Awesome buying epxerience
Everyone here--my salesperson, management and the service department went above and beyond to make my shopping experience enjoyable.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/07/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

JU
Jose U.
Lawrenceville, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Jose uribe
Me siento muy satisfecho con él servicio recibido
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/07/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

SC
Stephanie C.
Lilburn, GA
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Exceptional Employee
I have received exceptional customer service from Emmilee in the service department at Rick Case Hyundai Duluth. I have known her and dealt with her at the dealership for the last couple of years and she is extremely professional, personable, friendly and my "go to person" if I ever have an issue with my car and need to schedule a service appointment. While taking my car to the dealer is not always the most pleasant experience, with her knowledge and the way she interacts with customers, I would say she makes the whole experience the best it could possibly be!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/06/2019 Category: Service
Good customer service - not so great vehicle
Purchased my vehicle 6 years ago. Purchased an additional warranty for $3000+ last year. The navigation/radio unit has been replaced once and needs to be replaced again. My expensive warranty will cover most of this for a remanufactured touch screen, or a new one for a cost of over $1000 to me. Considering it has already been replaced and needs another one, I don't want this unit replaced by Hyundai again. The amount of money I spent to purchase the car, the warranties, the radio problems, the paint chipping off of the vehicle and the wheels are very disappointing. I love the car and originally thought I may purchase another Hyundai, but don't think so after all of this.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/06/2019

I regret to hear your experience was less than exceptional. Please contact me directly as so I may correct the concern for you.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

YW
Yvette W.
Dacula, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Way to go Hyundai!
As a valued customer I cam truly say I have never had a bad experience.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/06/2019

We love you! Thank you for your continued business and being part of our Rick Case Family.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

SW
Stephan W.
Lilburn, GA
2007 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/05/2019 Category: Service
no check engine light
only come here if I have to. Not sure I would buy another Hyundai
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/06/2019

I regret to hear your experience was less than exceptional. Please contact me directly as so I may correct the concern for you.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

AD
Ariel D.
Cumming, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Great and fast service
my experience was A-mazing!
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/05/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

PJ
Patricia J.
Stone Mountain, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
I will always come there for service
The service is fast and I always let you know was going on with your vehicle
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/04/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

SW
Sue W.
Atlanta, GA
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
excellent service!
Thank you!
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/04/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Duluth, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Awesome service department
Always return
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 02/04/2019

Thank you for the great review and your business. We truly appreciate you.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com