Rick Case Hyundai Duluth

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770-476-2800
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Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2222 Reviews

5 star
82%
4 star
9%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (54)

ReScore
Overall Rating 4.1666689/5Overall Rating 4.1666689/5Overall Rating 4.1666689/5Overall Rating 4.1666689/5rating 4.1666689
Original
Overall Rating 2.0185163/5Overall Rating 2.0185163/5rating 2.0185163rating 2.0185163rating 2.0185163
94% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews

JL
Janak L.
Suwanee, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2019 Category: Service
Excellant service
V.good service
DC
Dong C.
Alpharetta, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Good service!
No appointment but have fast service.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/19/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
RK
Ronald K.
Winder, GA
2014 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Low Beam
I had an issue that really bothered me. Tammy Baker called and fixed everything! She is awesome and Rick Case is fortunate to have an employee of her caliber!
Recommended
Original Review
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2019 Category: Service
Low beam
Cost to repair low beam on drivers side was $480
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/19/2019

Thank you for speaking with you this morning. I appreciate you allowing me to correct the issue and continue providing excellent service to you.
Have a great weekend!!
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
CM
Cheryl M.
Duluth, GA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Cheryl Murray
Always very detailed when explaining any concerns or issues that need to be address concerning the performance of my vehicle.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/19/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Duluth, GA
2012 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2019 Category: Service
oil change
Clear communications and quick service
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/18/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
GE
George E.
Duluth, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Good service
I am glad to be an owner of a Hyundai Sonata or any Hyundai also I am happy for the good service I received at Rick case Hyundai in Duluth Georgia specially from Tony Park he is a great asset to the service department he is kind polite and knowledgeable of what service is about Rick case is a very lucky to have Tony Park member of their service department
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/17/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
JM
James M.
Atlanta, GA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Fast service and great communication
Fast service and great communication
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/17/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
YW
Yolonda W.
Lawrenceville, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Service at its best!
I recently had my Genesis seviced with Tammy and her service team. They had me in and out and i made to work on time.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/17/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
DD
Dynetta D.
Lawrenceville, GA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Friendly
Chong is always happy and eager to help.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/16/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
DR
D'yaisha R.
Lawrenceville, GA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Car care
I like this dealership
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/16/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Lilburn, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Very Good
The people service there are very good
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/15/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
SR
Stephen R.
Lawrenceville, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
The way they treat me is just top-notch all the time
Every time I come here for service or to buy a vehicle I feel like I’m there number one customer. Rick case is doing a job great job in training his people and making sure that they treat everyone right.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/15/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
SK
Sang K.
Suwanee, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
workers are ready to help customer and very nice and supportive.
the repair works was done before I expected. very satisfied with all the works.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/11/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Lawrenceville, GA
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2019 Category: Service
Ok work POOR CUSTOMER SERVICE
They ignore you upon arrival then rush you and make you feel as if you're bothering them!
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/11/2019

I regret to hear that your experience was less than exceptional. I do apologize for the issues you’re having. Please allow us to rectify the situation. I can be any further assistance please give me a call at your earliest convenience.

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Lilburn, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Customer Service
Great customer service! The staff is friendly, courteous, professional, and attentive to your needs.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/11/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
GB
Gordon B.
Suwanee, GA
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Gordon W. Blassingame Sr.
service was prompt and friendly
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/11/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
PP
Paul P.
Lawrenceville, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/10/2019 Category: Service
Safety recall
Dissatisfaction with quote to replace two light bulbs
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/11/2019

Thank you for your time speaking with me in regards to the concern.. I have made notes in your account, and if there is anything else that needs attention, please allow me to be involved.
Thank you.

Tony Park
Service Manager
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

JL
John L.
Duluth, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Great Service Department
Rick Case Hyundai service department was great helping with my car issue.
From the time I brought the car in for initial problem all the way through fixing the engine, they were great taking care of my need.
I specially praise Joon Kim for his care for my need.
He was professional, but very friendly. I really felt he genuinely care for my need.
I definitely recommend this service department.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/09/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
MG
Mariana G.
Atlanta, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Great service!
Great and fast service!
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/09/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
DC
Damir C.
Atlanta, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
:-)
:-)
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/09/2019

Thank you for choosing Rick Case Hyundai Service. We appreciate you being part of our family and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com