Rick Case Hyundai Duluth

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770-476-2800
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Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1882 Reviews

5 star
82%
4 star
9%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (43)

ReScore
Overall Rating 4.0232558/5Overall Rating 4.0232558/5Overall Rating 4.0232558/5Overall Rating 4.0232558/5rating 4.0232558
Original
Overall Rating 2.0465107/5Overall Rating 2.0465107/5rating 2.0465107rating 2.0465107rating 2.0465107
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

Verified Customer
Marietta, GA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Awesome job!
Thanks guys for a great service!
Recommended
Verified Customer
Lawrenceville, GA
2018 Hyundai Kona
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018 Category: Service
The communication could be better.
I went in for my 6000 mile service. Was advised it would be quick. After an hour and half I went out to see my car sitting in the bay. No one informed me it was done. I rescheduled an appointment with a client because no one communicated with me that my car was done. I got an I’m sorry it took so long but that does not change the fact that it cost me money because of the appointment I had to reschedule. It was an oil change. They tell you it will be 10 minutes and that just isn’t true.
Recommended
CB
Crista B.
Lawrenceville, GA
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Customer service
Customer service and honesty
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/18/2018

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,
Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

BM
Brenda M.
Duluth, GA
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Excellent
Your staff! I can't say enough about your customer service department. Tony Park is a young man on the move. So professional. So unflappable. Knowledgeable. I came in with what I thought would be a major repair and he was calm and was able to put me at ease. He told me my original salesman Mr Fitzpatrick was his mentor. I want to thank everyone there for the follow up also. Great experience at a service department. Who knew??!!

Brenda Malik
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/16/2018

Appreciate you and your business. Thank you for the wonderful review!
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Auburn, AL
2013 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
HM
Quick, kind and streamlined service.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/15/2018

Appreciate you and your business. Thank you for the wonderful review!
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
NH
Nicholas H.
Grayson, GA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Oil change
Good job
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/15/2018

We appreciate you and the awesome review!
Have a GREAT week..
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
RE
Raymond E.
Loganville, GA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Very Quick
In in out very quickly! Great Job
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/13/2018

Thank you for the awesome reiew. We truly appreciate your business.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
TG
Tywanna G.
Norcross, GA
2010 Hyundai Genesis
Verified
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Good service and quick
They are always very friendly and corrected a mistake ina timely mannner
Recommended
Original Review
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2018 Category: Service
Bad mistake and not handled well to recover
Did not place plastic cover back after inspection and oil change...caused a 3 hours wait on a dark hwy at night and an extra day lay over from 3 and 1/2 hours from home
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/12/2018

I regret to hear your experience was less than exceptional. Please contact me directly as so I may correct the concern for you.
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
JB
Jamahl B.
Lawrenceville, GA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Customer Service
Great customer service!
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/12/2018

Thank you for choosing rick ase Hyundai Service. I truly appreciate your business and look forward to seeing you again soon.
Best Regards

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
TB
Theodore B.
Duluth, GA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Ted Bianco
Service 7 days a week.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/11/2018

Thank you for choosing rick ase Hyundai Service. I truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
FW
Frank W.
Lawrenceville, GA
2008 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Service
Great service.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/10/2018

Thank you for choosing rick ase Hyundai Service. I truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Atlanta, GA
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Kind service
The person who helped me was very kind.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/10/2018

Thank you for choosing rick ase Hyundai Service. I truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
SL
Suzanne L.
Lawrenceville, GA
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Tony is the best! Give that boy a raise!
I actually like going to Rick Case Hyundai for service.

That wasn’t always the case with me. In fact, I used to dread going to get my car serviced elsewhere! And ask myself, “Are they telling me the truth? Are they upselling me any services I don’t need? Are they selling me parts I don’t need?
What are they trying to take from me now? “

Fast forward to now: Tony goes out of his way to help me with scheduling every time I call with my limited and restrictive schedule.
He gives me options.
He always tries to find a time to work me in. Once I’m there, the service is good too because I don’t have to wait a long time and I don’t feel taken advantage of as a woman. (I know it sounds cliché but it still is true. Women dread going to places like these by themselves.)

Thanks a lot Rick Case Hyundai Service! Keep up the good work!
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/10/2018

Thank you for choosing rick ase Hyundai Service. I truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
KH
Kevin H.
Lithonia, GA
2011 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Customer service
The customer service at this place is GREAT
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/10/2018

Thank you for choosing rick ase Hyundai Service. I truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Lawrenceville, GA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Great service
Always the best
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/09/2018

Thank you for choosing rick ase Hyundai Service. I truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
DJ
Donna J.
Lawrenceville, GA
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Fast and Friendly service
Great Customer Service. Fast and friendly and place is clean and welcoming
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/09/2018

Thank you for choosing rick ase Hyundai Service. I truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
HD
Huy D.
Lawrenceville, GA
2017 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Good service
The service is good , but I don have appointment so I have to wait little long.but ok I have time
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/09/2018

Thank you for the wonderful review. I am glad we were able to take such good care of you. We look forward to seeing you again for all your servicing needs.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
CK
Cecelia K.
Dacula, GA
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018 Category: Service
Customer feedback
Great customer service
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/08/2018

Thank you for the wonderful review. I am glad we were able to take such good care of you. We look forward to seeing you again for all your servicing needs.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
GJ
Glenn J.
Lawrenceville, GA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Customer Service
Veh was ready at the time promised.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/08/2018

Thank you for the wonderful review. I am glad we were able to take such good care of you. We look forward to seeing you again for all your servicing needs.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Norcross, GA
2012 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018 Category: Service
My advisor was great
My overall experience was good
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/08/2018

Thank you for the wonderful review. I am glad we were able to take such good care of you. We look forward to seeing you again for all your servicing needs.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com