Rick Case Hyundai Duluth

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770-476-2800
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,557 Reviews)
5 star
83%
4 star
8%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (76)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews

FV
Fred V.
Grayson, GA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2020 Category: Service
Great experience as usual
On point as usual.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/07/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
MK
Millard K.
Lawrenceville, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
service
The service time for the oil change was much improved from the last time. Joon Kim was very professional and helpful during my visit.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 07/03/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Lawrenceville, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
great service
the service was great
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/30/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
RS
Roger S.
Lawrenceville, GA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
good
good
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/29/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
KL
Kyucheol L.
Duluth, GA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
Fast service and friendly staff
They're pretty good job!
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/29/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
ME
Michele E.
Stockbridge, GA
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020 Category: Service
Attentive and Friendly service
Easy oil change and the service guys are always so respectul
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/29/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Duluth, GA
2011 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020 Category: Service
Fuel Pump
I appreciated the personal follow up when it came to my repair.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/27/2020 Category: Service
Fuel pump
I would normally give a high rating, but this visit did not warrant one. I had a fuel pump replaced ,but had to come back the very next day because the pump wasn’t put in securely, causing the car to shut off at the most in opportune times.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/29/2020

I regret to hear of your experience and am glad to hear we were able to corrrect the issue. Thank you for allowing us the opportunity and speaking with us this mornng. We truly appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
HG
Halima G.
Duluth, GA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020 Category: Service
Very responsive
They were responsive to an error and made up with complimentary service.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/25/2020

Thank you for the wonderful review and allowing us to correct the concern. We greatly appreciate your business and look forward to seeing you next visit.
Stay safe!
Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
FC
Felicia C.
Loganville, GA
2016 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020 Category: Service
Great customer service!
I always come here to get my car serviced. I especially like the rewards program for the oil changes; your 4th oil change is free.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/24/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
TA
Tyler A.
Flowery Branch, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020 Category: Service
FANTASTIC CUSTOMER SERVICE
GREAT JOB
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/24/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
RT
Robin T.
Duluth, GA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020 Category: Service
Customers service
I purchased my secord car at Rick Case Duluth within three years and always they go over and above. Mike the sales manger made sure along with sale person Regina that I left there with my new 2020. I will puchased my next car there as well
Thanks guys
Robin T
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/22/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Suwanee, GA
2006 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2020 Category: Service
Customer service and they care about their customers.
When I was there, they even brought me out to the bays and showed me the old parts and new ones they were being replaced with.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/22/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Buford, GA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020 Category: Service
Raymone
Raymone is a great asset to your company. His professional communication and friendly personality make me comfortable. I trust his service recommendations because of how he explains things... I’m very thankful to find a service advisor with Raymone’s integrity.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/22/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
DC
Damir C.
Atlanta, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020 Category: Service
Great Service.
Always great service.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/19/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
AC
Anita C.
Buford, GA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020 Category: Service
Make you feel like family.
I always feel like I am special person. They treat me very will
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 06/16/2020

Thank you for choosing Rick Case Hyundai Service. We truly appreciate you being part of our Rick Case family and your business. We look forward to seeing you next visit. Stay Safe!!
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com