Rick Case Hyundai Duluth

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770-476-2800
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Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2101 Reviews

5 star
82%
4 star
9%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (47)

ReScore
Overall Rating 4.0425515/5Overall Rating 4.0425515/5Overall Rating 4.0425515/5Overall Rating 4.0425515/5rating 4.0425515
Original
Overall Rating 1.9787213/5rating 1.9787213rating 1.9787213rating 1.9787213rating 1.9787213
93% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

HK
Hansol K.
Buford, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Great place
fast oil change and great service
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/23/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
DR
Daniel R.
Atlanta, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2019 Category: Service
Write Up Review
Wrong tire was replaced and service staff should be meticulous to detail.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/22/2019

I regret to hear your experience was less than exceptional. Please contact me directly as so I may correct the concern for you.
Regards,

 

Tony Park
Service Manager
Rick Case Hyundai-Duluth
770-476-2800
tonypark@rickcase.com

IM
Inez M.
Lawrenceville, GA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Service
Chong was very pleasant and complete during the visit
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/19/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
DL
Daniel L.
Suwanee, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Good
Kindness
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/19/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Duluth, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Friendly Service
Service department customer service rep was very friendly and explain everything that will happen.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/18/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
SC
Stephen C.
Peachtree Corners, GA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great service
I always come to this dealership to service both my wife's car and my own. The wait time isn't terrible and the staff is always friendly and helpful
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/17/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
KR
Kenneth R.
Duluth, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great Customer Service and shorter wait time
I love this place!!! It was clean, the staff was very professional and they were very knowledgeable. Which made me trust them with my car.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/16/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
CC
Chun C.
Norcross, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Very kind
Very kindly severed
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/15/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
DS
Dennis S.
Alpharetta, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Good service
My service experience is as I have come to expect from this dealer service center ,; good - fast - and friendly
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/15/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
DR
D'yaisha R.
Lawrenceville, GA
2018 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Review
I am satisfied
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/13/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
DL
Dale L.
Suwanee, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Very quick service
Very pleased with the excellent and quick service.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/12/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
CE
Cathy E.
Duluth, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
5 Star. Great location.
Conveniently located and great customer service.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/12/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
CM
Christopher M.
Atlanta, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Convenient
Like that you dont have to schedule in advance for service
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/12/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
KT
Kerry T.
Lawrenceville, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Mr.no problems
My Rick Case Hyundai dealership has taken very good care of me and my cars since 2015 with my first 2012 Genesis and now my 2015 Genesis. Thank you guys...
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/10/2019

Thank you for choosing Rick Case Hyundai Service. We truly appreciate your business and look forward to seeing you again soon.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

CB
Crystal B.
Norcross, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Always great service
I have always had a wonderful experience when visiting.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/10/2019

Thank you for choosing Rick Case Hyundai. We truly apprecaite your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
AD
Anne D.
Alpharetta, GA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Great customer service and comfortable waiting area
I’ve been going to Rick Case Hyundai in Duluth for 6 years and have always received great service.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/10/2019

Thank you for choosing Rick Case Hyundai. We truly apprecaite your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Kennesaw, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Great service
I bring my Elantra here for oil changes, and they are the best so far from all the other Hyundai dealers in ATL.
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/09/2019

Thank you for choosing Rick Case Hyundai. We truly apprecaite your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
DJ
Dong J.
Duluth, GA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
good customer service!
it takes time to wait but other than that it was great
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/09/2019

Thank you for choosing Rick Case Hyundai. We truly apprecaite your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Verified Customer
Evergreen, AL
2012 Hyundai Veracruz
Verified Customer
ReScore Review™
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2019 Category: Service
Rescore
The service assistant Emmalee was absolutely wonderful, she is such a great asset to the service department and the dealership. For all practical purposes Emmalee should be considered and promoted to service manager and Tammy demoted to a position as to where she has no contact with the public.
Recommended
Original Review
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2019 Category: Service
Your Rating
Extremely Poor
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/09/2019

We apologize for your service visit and appreciate the feedback as we continue to strive to get better.
Regards,

Tony Park
Service Service Manager
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/09/2019

I appreciate your feedback and regret that you feel as if our dealership is responsible for your axle being frozen into the transmission of your vehicle with 165,000 miles on it. I offered to install new one with ZERO labor as well as sell you a factory axle at cost - therefore the dealership performing the repair as a goodwill gesture. I am extremely proud to say I have been with Hyundai for a number of years and will continue to give the utmost when it comes to customer service.
Best Regards,
Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Doraville, GA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
It was very friendly.
very friendly....
Recommended
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 04/06/2019

Thank you for choosing Rick Case Hyundai. We truly apprecaite your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com