Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71
4.7

( 2386 Reviews )

ReScore Reviews™ (62)

ReScore
Overall Rating 4.2096782/5Overall Rating 4.2096782/5Overall Rating 4.2096782/5Overall Rating 4.2096782/5rating 4.2096782
Original
Overall Rating 1.9836074/5rating 1.9836074rating 1.9836074rating 1.9836074rating 1.9836074
94% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


JP
Jorge P.
Atlanta, GA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2019 Category: Service
Rick casé duluth
the attention received is good but I don't know how good the service in the workshop is. I don't see what they do to my car. this time they left the radiator fluid level low. I think that is not right. When you take your car to this dealer, check under the hood before retiring.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 11/21/2019

Thank you for allowing us to service your vehicle and for the review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

HD
Hamza D.
Lawrenceville, GA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Fast and efficient
Great place for servicing your car great people
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 11/19/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Duluth, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2019 Category: Service
Service
Acceptable
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 11/19/2019

Thank you for allowing us to service your vehicle and for the review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Lawrenceville, GA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2019 Category: Service
Good Service
Good Service
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 11/19/2019

Thank you for allowing us to service your vehicle and for the review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Pensacola, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Good service for my Sonata
Always come back to my dealership for milestone maintenance services. Good service
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 11/16/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

JF
Jacquelin F.
Lawrenceville, GA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Great customer service
Great service , nice people
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 11/13/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

CB
Carol B.
Suwanee, GA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
The people make the difference!
Service was excellent! Had battery replaced.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 11/09/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Lawrenceville, GA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2019 Category: Service
Review
Very good service
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 11/08/2019

Thank you for allowing us to service your vehicle and for the good review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

RS
Roger S.
Lawrenceville, GA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
good
rick case hyuadi was good bussiness
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 11/06/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Duluth, GA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Great service
I am very happy with my purchase of my Hyundai Santa Fe as well as having it maintained by Hyundai!
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 11/04/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

DT
David T.
Lilburn, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Service for 2016 Elantra
The personel are customer friendly and customer oriented. The service is great. When I have my oil changed they always wiped off the top of my engine and the surrounding areas. IT LOOKS NICE AND CLEAN. The work is done right the first time. I feel that I am appreciated and my car is handled with care.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 11/04/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

JL
Jalques L.
Lithonia, GA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Never Disappointed
This is my 3rd Hyundai from Rick Case, I am a very satisfied loyal customer and recommend the Duluth location for all your vehicle service needs
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/28/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

Verified Customer
Lawrenceville, GA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Excellent
Absolutely great. Had an excellent customer service from welcome to finish.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/25/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

YW
Yolonda W.
Lawrenceville, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Top notch service!
Employees like Mario makes all the difference. The techs and service mangers are great!
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/23/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

CE
Cathy E.
Duluth, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
5 Star. Great location.
Time and time again I receive great customer service and an explanation of the services that are requested and the importance of the requested service. I give Hyundai a Five Star rating!
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/23/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

JA
Joseph A.
Lilburn, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Excellent experience
In there for warranty work on my 2016 Tucson. Service Rep. know as "G" was exceptional handling my problem.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/23/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

NE
New E.
Duluth, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
ALWAYS FRIENDLY
TRYING TO HELP WHAT I NEED FOR MY CAR.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/23/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

JY
Janet Y.
Duluth, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Great Service
I brought in my Sonata to get serviced. I had a great experience working with the Service team to get what I needed for my car. I was seen and got in and out quickly. I loved the service and speed of the service.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/23/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

TA
Tyler A.
Flowery Branch, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
YES
I THINK I ALREADY DID THIS BUT GOOD JOB?
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/23/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com

CF
Charles F.
Lilburn, GA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Skill & Kindness revealed
Yet another excellent service experience! I called ahead to ask if I could get an appointment for an oil & oil filter change and was kindly told that I could get service as soon as I could get there, unless I could not be there by 5:30p.m.
I arrived, was greeted before I could get out of the car. Joon Kim was my Service Adviser. He was excellent; kind as the day is long. Very short wait. Pleasant waiting area. Very productive staff. I've been to many service "opportunities". Weather, I am taking our Kia or our Huyndai in for service, I go with confidence that the service will be beyond compare! Service @ Rick Case is like no other.
Tammy B., Service Director from Rick Case Hyundai Duluth responded on 10/23/2019

Thank you for allowing us to service your vehicle and for the GREAT review. We appreciate your business and look forward to seeing you next visit.
Best Regards,

Tammy Baker
Service Director
Rick Case Hyundai-Duluth
770-476-2800
TammyBaker@rickcase.com