Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it. Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it.
Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it. Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it.
Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it. Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it.
One week ago, we flew all the way from Alaska to pick up our 2016 ford explore with 17k miles. When we went to pick up the car, it appeared to be in great condition except it had VERY visible water spots covering the entire car including the windows. I asked our salesman about it (Jack Yager) and he said "it's due to very hard water in our area." We walked the lot together to see if other cars had this problem. Not one single car did. Jack finally agreed to rebuff the car to try to fix the spots. When we came back over an hour later, the spots were still there. Jack said they worked on it, they were busy, and they were sorry. Good as it gets I guess.
Upon our return to Alaska, we took it in to get the car detailed here (over $300) The shop here in Alaska said it was definitely ACID RAIN. We called Riverside and asked to talk to a manger (JEFF) and he was rude right off the bat and interrupted me and said "let me stop you right there and just tell me what your problem is." I asked him if he was in a hurry and he cut me off again asking what I wanted. NOT the way to talk to a customer. Said "let me just stop you right there. We aren't paying anything for your car detail." We weren't even asking for the dealership to pay for the car detail. JUST the portion of the buffing that needed to be done. He was so rude, inappropriate, treated us horribly and was just downright unprofessional yet accused us of the very same thing. Never been treated this way at any type of business. Especially one we just spent $36k at. Take your business elsewhere if you wanted to be treated with respect because YOU WILL NOT GET THAT AT RIVERSIDE in Sumner!