Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

185 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


WF
Willy F.
Los Angeles, CA
Nissan Pathfinder
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2018 Category: Service
Willy said there was some miscommunication. The business gave him some wrong information about the pricing.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/24/2018

We are sorry about the inconvenience, we really appreciate your feedback.


CL
Cyndra L.
Los Angeles, CA
Chevrolet Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2017 Category: Service
Cyndra said her vehicle was at this business 1 day later than promised due to a parts delay. They did not communicate the delay to her, and she had to call them. Also, the cover for the filter was not attached, and the cap was left on top of the engine.
This review was collected via phone interview by Customer Research Inc.

OC
Oscar C.
El Monte, CA
Nissan Cube
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2017 Category: Service
Oscar said he picked his vehicle up and had to take it back because they didn't do the alignment right. They want to charge him some more money because they said some more things need to be done. He is picking up his vehicle and taking it somewhere else to get a second opinion. He would not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 02/27/2017

Oscar, we understand your disapointment at being charged for service done on your vehicle that only partly fixed the problems it had. It did indeed take subsequent alignments to reveal that the
car required additional work not originally anticipated. This is common in the auto repair industry, even for well-established shops like ours. It is NOT an indication of fraud, incompetance or negligence. And while most drivers have experienced some unanticipated costs to keep their vehicles on the road, this instance led to your diminished confidence in our shop, which saddens us. We stand by our professionalism and aim to please our clients every time. We encourage you to keep an open mind as you continue to search for your shop of choice. 


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