Route 60 Hyundai’s certified technicians are here to ensure your Hyundai runs well for the road ahead.Route 60 Hyundai’s certified technicians are here to ensure your Hyundai runs well for the road ahead.
I will start off by saying I have always loved Vero Beach Hyundai, I literally live around 35 to 40 minutes away from this dealership. I purchased my vehicle from them and they have always been amazing, and yes the service department is amazing. By today for the first time I had an issue, my car was there for over a month and yes they were amazing, I was in a loaner car. Today I picked up my car, they pulled a car around, and I noticed I stayed to my daughter “that’s not my car the windows are tinted. Because my car has dark tinted windows. Well turns out it was my car. But, something just didn’t look right. As I’m driving home i roll the window down. That’s when I noticed the dark black rim around the top of my window, then I rolled the other windows down and noticed the same thing. So, I called the dealership they ask if I can bring the car back. When I get the apparently the owners daughter proceeds to show me pictures of my car when I brought it in, I show her the picture of the how the window looks inside with the faded tint that has a black rim. Yes, I’m angry any one else would be in my situation. I ask to speak to someone higher up, the woman whom had been showing me the pictures stated to me and I quote “ The is no one higher up I’m the owners daughter “ . I honestly didn’t care whose daughter you were. I just wanted someone to check on on maybe was there anyway someone there wash the inside of my windows with some sort of chemical which caused the fading of the tent but instead of that, I got the reaction of I’m the owners daughter there’s no one else here to speak to higher. Something in life are about principal and also you never know what kind of company you’re dealing with until you end up until there’s an issue. But I do want to think the service department who is always been great, but I’m just not sure that I’ll ever come back there or ever recommend you again not because I don’t like your dealership, because of the fact that nobody would even look into the fact that maybe they did something that could’ve caused that yet go ask the owners daughter
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
