Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

184 Reviews

100% Would Recommend
Latest Review 25 days ago

Reviews


BP
Benson P.
Kansas City, MO
Honda Civic Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2018 Category: Service
Benson said his air conditioning is still not working so he will have to go back, but everything else was great.
This review was collected via phone interview by Customer Research Inc.

AB
Alexis B.
Lees Summit, MO
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Alexis said she didn't get very many contact calls, and it felt like she had to call the staff often to follow up, in order to stay in touch.
This review was collected via phone interview by Customer Research Inc.

KS
Kenny S.
Missouri
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018 Category: Service
Kenny said the staff accepted him on time and finished the service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DM
Dominic M.
Missouri
Saturn LS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2018 Category: Service
Dominic said he had wanted to get an alignment with his service as well.
This review was collected via phone interview by Customer Research Inc.

CS
Chris S.
Lees Summit, MO
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018 Category: Service
Chris believes there may have been some miscommunication between him and the staff. He thinks he heard them say that he would need the 50 series delta flow instead of the 50 series HD. He wished he would have known the 50 series HD was really what he needed for his vehicle. There was a mix up with the mufflers.
This review was collected via phone interview by Customer Research Inc.
Pat G., Owner from Royal Automotive responded on 04/11/2018

Hi Chris, 
I'm sorry to hear that you are not completely happy with the sound of your truck. We understood that you wanted minimal sound inside. According to Flowmaster's website, the Delta Flow is the correct choice for the sound level you requested. The HD version states it offers "Moderate internal sound" whereas the Delta Flow states "Minimal internal sound".


JB
John B.
Missouri
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2018 Category: Service
John said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Lees Summit, MO
Ford Econoline Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
Jeff said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

DP
DAWN P.
Kansas City, MO
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2017
Honest and friendly service.
I feel comfortable and confident with their work. I have recommended them several times.

LP
LANCE P.
Lees Summit, MO
Chevrolet Corvette
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2017
Great Timely Service
Friendly, on time and professional service!

MR
Mitchel R.
Lees Summit, MO
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2017 Category: Service
Spoke with Michele. She said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

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