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CW
Christopher W.
Illinois
Toyota Prius
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/18/2016 Category: Service
Christopher said he had an oil change done. After he left the business he was told an oil maintenance was required and he does not understand what that was about.
This review was collected via phone interview by Customer Research Inc.
Slava M. from Running Motors U S A responded on 02/20/2016

Thank you for the review, and we apologize for any confussion that you might have in ragards to your oil change. What we were refering to was the maintenance light that comes up on your dash when the next oil change is due. After each oil change the light should be reset, but when we tried reseting the light on your vehicle it would not clear. We were just trying to explain that there was an issue with your vehicle where the reset procedure for the maintenance light was not working and that there may be a bigger issue that is causing this. We did advise you to make sure you refer to the sticker that we provided on the inside of your windshield for the mileage that the next oil change service would be needed. If you have any other questions please do not hesitate to contact us. 


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