Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

995 Reviews

100% Would Recommend
Latest Review about 22 hours ago

Reviews


JG
JOHN G.
Conesus, NY
Subaru Outback
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/02/2018
Overcharged :(
We are regular customers of Scorsone's and have always had pleasant experiences but this last time was a little different. The day before my scheduled oil change, I noticed my one of my fog lights was out. I called and asked if I could bring a replacement bulb and have them swap it out for me during my oil change. They said they could. My bill was really high and I noticed they charged me an hour's worth of labor to change the bulb. When I asked my husband about it, he said they have changed bulbs for him but they have never charged him. I hate feeling like I am taken advantage of because I am a woman. I won't be back.
Mike M. from Scorsone's Service Center responded on 01/02/2018

I am extremly troubled by this. I have reviewed the bill and spoke with the techncian, I see that 1/2 of an hours labor was billed for the replacement of the bulb (l/f fog lamp). The bulb is a bit of a tricky one to get to, the inner fender well must be pulled back to gain access to the bulb which is burried in the bottom of the bumper. We apologize for our lack of communication in explaining the charge for the bulb replacement.

Mike Milroy


JL
Jacob L.
New York
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2017 Category: Service
Jacob said the people from this business were very friendly. The price was out of his range.
This review was collected via phone interview by Customer Research Inc.

ZH
Zoe H.
Baldwinsville, NY
Nissan Versa
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2013 Category: Service
Zoe said she paid $55 to be told they could not do the work. This business is still better than other places she has dealt with.
This review was collected via phone interview by Customer Research Inc.