Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

330 Reviews

95% Would Recommend
Latest Review 8 days ago

Reviews


CD
Chris D.
Arizona
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Chris said he had a great experience. The staff were really fair and did a good job. He was pleasantly surprised with how helpful they were.
This review was collected via phone interview by Customer Research Inc.

HK
Harold K.
Arizona
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Harold said the quote was exactly what they said and the job was done quickly.
This review was collected via phone interview by Customer Research Inc.

GJ
Gilbert J.
Arizona
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Gilbert said he was in a pinch and the service person was courteous, and helpful. He explained the service and did a good job.
This review was collected via phone interview by Customer Research Inc.

RT
Rob T.
Scottsdale, AZ
Mitsubishi Galant
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Rob said the staff are fast, the prices are great, and the vehicle is done either the same day or the next day. He goes in and explains the issue, and they're friendly, they attend to issue quickly, and give a turn around time.
This review was collected via phone interview by Customer Research Inc.

JL
James L.
Arizona
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
James said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

EC
Erick C.
Phoenix, AZ
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2018 Category: Service
Erick said the staff changed the battery out for free. The mechanic was great, but the person answering phones lacked customer service, because he gave vague answers. He suggested that they should improve the communication between the mechanics and management to get things done more efficiently.
This review was collected via phone interview by Customer Research Inc.

FW
Fred W.
Arizona
Buick Encore
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Fred said the service was convenient.
This review was collected via phone interview by Customer Research Inc.

PR
Phillip R.
Arizona
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Phillip said the mechanic seemed really reasonable, trustworthy, and really tried to help him. Other businesses quoted higher prices. This is a trustworthy facility, and he will be back.
This review was collected via phone interview by Customer Research Inc.

ED
Emily D.
Arizona
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Emily said they are always super helpful.
This review was collected via phone interview by Customer Research Inc.

GV
Gabriello V.
Arizona
Honda Civic del Sol
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Gabriello said the service is good and fast. The guys at this business are good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Scottsdale, AZ
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Oil change
Quickly changed the oil in a professional manor. Thank you!

TD
Tina D.
Scottsdale, AZ
Mitsubishi Outlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Tina said the employees were very nice. The work was well done.
This review was collected via phone interview by Customer Research Inc.

GH
Greg H.
Scottsdale, AZ
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Greg said the staff were on time and very courteous. He said they kept him informed on the service.
This review was collected via phone interview by Customer Research Inc.

JT
James T.
Camano Island, WA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
James said he liked the service.
This review was collected via phone interview by Customer Research Inc.

KN
Kristina N.
Arizona
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Kristina said the employees did a really good job.
This review was collected via phone interview by Customer Research Inc.

CA
Cindy A.
Arizona
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Cindy said the staff were quick and reasonable.
This review was collected via phone interview by Customer Research Inc.

MT
Mario T.
Scottsdale, AZ
Chevrolet S-10
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Spoke with Luis. He said when he went in to have repairs done the staff informed him that they no longer carried the two year guarantee he had been looking for , it was only one year now. He felt that the one year plan provided less security and comfort.
This review was collected via phone interview by Customer Research Inc.

DP
Derick P.
Scottsdale, AZ
Lincoln MKT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Derick said the staff provided good, quick service.
This review was collected via phone interview by Customer Research Inc.

LM
Lauren M.
Scottsdale, AZ
Mazda Protege
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Lauren said she has no issues with the work the business did on her vehicle.
This review was collected via phone interview by Customer Research Inc.

PG
Paul G.
Arizona
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Paul said this business was extraordinary. They blew him out of the water with their professionalism and customer service. He pulled up to get gas and asked if they could look at his broken window to confirm the clamp was just disconnected. The technician looked at his vehicle and told him the likelihood of the clamp being disconnected was a zero. The technician listened to what the window was doing and diagnosed the issue as the wire on the spool needed to be replaced. He asked when the earliest they could do the work was and they told him immediately. They told him they had already ordered the part and it would arrive in 5 minutes. They said they would have it finished in 2 hours. He was able to talk to the lead mechanic and he knew his vehicle was in hands he could trust on blind faith. They called him in 1 hour and 26 minutes saying his vehicle was ready. He had to get a ride to pick up his vehicle and they told him there was no hurry. The service came in under the initial quote. He liked the immediate service he received. He stated he felt he could trust them not to shanghai his vehicle and come back to him with a marketing pitch of more repairs needing to be done to his vehicle. He will be moving but will definitely make the drive to go back to them for any and all of the maintenance he needs on his vehicle. He is a disabled veteran and they were warm and inviting to him and his service dog. He trusted them implicitly and he knows they had his interests in mind as they repaired his vehicle. They did not use him as a cash cow. He has gone through a couple different facilities in a year and has been frustrated with the service. He would like them to keep it up since it was refreshing to have such professionalism in a mechanic facility. They were a beacon to the community. They were trustworthy.
This review was collected via phone interview by Customer Research Inc.

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