Shadow Lake Collision Center

Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85
4.9

( 572 Reviews )

99% Would Recommend
Latest Review 20 days ago

Reviews


JB
Jeffrey B.
Nebraska
Verified Customer
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10/29/2019 Category: Collision
Jeffrey said that the place did a really good job, helped him out, got it done early and made the whole thing easy. He used them because of their proximity to his home and good reviews he read online.
This review was collected via phone interview by Customer Research Inc.

KJ
Kathy J.
Nebraska
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2019 Category: Collision
Kathy said that her vehicle was two days later than promised because of a parts delay. She was confused as to why the facility had her bring her vehicle in if the parts were not at the location. She had to call in for updates.
This review was collected via phone interview by Customer Research Inc.

IA
Irizarry A.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Collision
Irizarry said that the place was really friendly, made his visit easy on him by handling everything and he heard good things about the place before he came in.
This review was collected via phone interview by Customer Research Inc.

KK
Kiefer K.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Collision
Spoke with Kathy. She said the staff was very considerate, and they did a really great job. She mentioned her husband chose the facility, and she is unsure of the reason.
This review was collected via phone interview by Customer Research Inc.

BW
Bryan W.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Collision
Bryan said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

PH
paula h.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Collision
Spoke with Paula. She said the employees always do a really good job and she's never had a problem. This business is amazing.
This review was collected via phone interview by Customer Research Inc.

CJ
Chin J.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Collision
Chin said this business worked with him and returned his vehicle in a clean condition. The process was fast.
This review was collected via phone interview by Customer Research Inc.

BL
Ballard L.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Collision
Ballard said the business has excellent customer service and kept her informed on the work.
This review was collected via phone interview by Customer Research Inc.

KG
Killian G.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Collision
Spoke with George. He said that he is friends with the owner of this business. It was a great experience. The staff did a great job. He was kept informed about his vehicle, and it was even cleaned when he went to pick it up. There was a third party involved in the accident and the estimate went through them.
This review was collected via phone interview by Customer Research Inc.

TM
Tharp M.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Collision
Tharp said the staff were all about customer service. They got the vehicle done earlier than expected, and went above and beyond what she was expecting. They didn't contact her at all during the repairs, so she didn't get any communication during the repairs but it was totally okay with her. Plus the staff took her vehicle to her house while she was at an appointment, so they're fantastic.
This review was collected via phone interview by Customer Research Inc.

WJ
Weyhrych J.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Collision
Weyhrych stated he felt like the customer service at this business was over the top. His experience was smoother and better than he had at another facility. Their show room and reception area was clean. The staff were great and they were on top of things. He would like to thank them for the good experience.
This review was collected via phone interview by Customer Research Inc.

TJ
Traylor J.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Collision
Traylor said the business did a really good job. They kept him in the loop at all times and finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BC
Blum C.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Collision
Spoke with Corey. He said the customer service was great. He was referred by the tow truck driver.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Collision
David said he was satisfied with the repair. It took about 4 days longer than predicted due to a parts delay.
This review was collected via phone interview by Customer Research Inc.

MR
mary r.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Collision
Mary said she was completely happy with the customer service she received.
This review was collected via phone interview by Customer Research Inc.

TH
Thomas H.
Nebraska
Verified Customer
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11/13/2018 Category: Collision
Thomas said the staff at this business did a good job with his vehicle.
This review was collected via phone interview by Customer Research Inc.

LA
Lopez A.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Collision
Lopez said he was well informed. The work was fast and he was always informed.
This review was collected via phone interview by Customer Research Inc.

FJ
Felty J.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Collision
Felty said he liked the service at this business.
This review was collected via phone interview by Customer Research Inc.

MH
matt h.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Collision
Matt said the staff did excellent work, and had good communication. He chose the business because of their reputation.
This review was collected via phone interview by Customer Research Inc.

NJ
Nielsen J.
Nebraska
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Collision
Neilsen said the business did a great job on the repair.
This review was collected via phone interview by Customer Research Inc.