Reviews
Verified Customer
Tucson, AZ
Chevrolet Malibu
Verified Customer
great service, friendly and knowledge.
When I call they know me and are welcoming, friendly, and will schedule me just as soon as possible. They are always friendly and will search my records to find what needs to be checked or determine a path to find my problem. They also provide a shuttle service if I need a ride from or to their shop. They are great. Being a single women I feel they will not to advantage of me but will always guide me on what might be coming in the future.
Recommended
KS
KAREN S.
Tucson, AZ
Ford Taurus
Verified Customer
Stellar service.
THIS BUSINESS FOLLOWS PROPER BUSINESS STANDARDS , PROTOCOL'S AND GREAT CUSTOMER SERVICE There are 9 employees..I owe them lunch..That is how wonderful this business is!I always look forward to seeing these folks. THEY TRULLY CARE!When you care it always Shows..
KAREN S.
KAREN S.
Recommended
AH
ALICIA H.
Tucson, AZ
Toyota Cab & Chassis
Verified Customer
Good work
Fair prices, quality work, and good communication
Recommended
JG
JAIME G.
Tucson, AZ
Ford F-150
Verified Customer
Service and staff are outstanding.
Simmons 4X4 are outstanding Period.
Recommended
BC
BUCK C.
Tucson, AZ
Chevrolet Avalanche
Verified Customer
Honest, dependable work and advice
The whole crew at Simmons is knowledgeable, friendly and works hard to earn my business. I depend on their advice to make repairs and I have been very satisfied with all the work they have done. We made an 18k+ trip in our old Avalanche last year after they did some repair work on a too long neglected truck, the trip was without incident and the truck rode as it did when it was new. This year they replaced some other worn front end parts to make another big difference. The truck has 189k+ miles, and we still enjoy driving it. I trust Wade and his staff to give me honest, professional advice and service
Recommended
JW
JIM W.
Tucson, AZ
Toyota Tacoma
Verified Customer
Trusted Service
Excellent service. Wade always see's that all the work is A-1. Many time he personally tests drives my truck to make sure all is good....even in the areas that were not serviced. Highly recommend Simmons for any automative service.
Recommended
SH
SCOTT H.
Tucson, AZ
Jeep Wrangler
Verified Customer
89 Jeep on life support
Our families old Jeep was on life support. Thanks to Brandon, Bill, and the team, we now have it back on the road. Simmons wrote a thorough estimate that made sure it was completed right before ever leaving the shop. Thanks!
Recommended
CE
Carlos E.
Tucson, AZ
Toyota Tacoma
Verified Customer
Carlos said everyone he spoke with knew what they were talking about. Knowledgeable staff. Pleasant to deal. They kept him in the loop the entire time. He appreciates Luke. Luke kept him in the loop and kept him informed the entire process.
Recommended
JH
John H.
Vail, AZ
Ford F-150
Verified Customer
Spoke with Patrick. He aid excellent. The customer service is excellent.
Recommended
LM
LEE M.
Tucson, AZ
Ford Edge
Verified Customer
The friendly staff and service staff
The staff is awesome. They helped me out as soon as I came in.
Recommended
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 11/24/2020
Thank you for the feed back, we are always trying to improve!
Denise E.Simmons Automotive
520-884-0217
VG
VICKI G.
Tucson, AZ
Toyota Tacoma
Verified Customer
It's not a big Corp operation...spend quality time w/client.
Simmons Auto is always on time with the vehicle project and if you need a ride to-&-from.
I love the quaint waiting room.
They spend time w/client to cover repairs and any future needs for planning purposes.
And, the prices are much better than the dealerships.
I love the quaint waiting room.
They spend time w/client to cover repairs and any future needs for planning purposes.
And, the prices are much better than the dealerships.
Recommended
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 11/24/2020
We really aprreciate your continued patronage. We value your input, thank you.
Denise E.Simmons Automotive
520-884-0217
TC
TOM C.
Tucson, AZ
Suzuki SX4
Verified Customer
ReScore Review™
Thank you.
Thank you for addressing and resolving my concerns in a very forthright and equitable way, a testament to your concern with customer service.. Your resolution far exceeded my expectation, for which I am grateful, and I look forward to doing business with you in the future.
Recommended
Original Review
Disappointed
Your crew does good work... but I got some “sticker shock” when I got home and looked at the cost of the oil change. A 5 qt. jug of conventional Castrol 5-30 (which you kindly obtained for me) was used. The bill showed 5 qts @ $11.60 per quart or $58.00 total which equates to about twice the usual retail price for a 5 qt. jug. So, there's two issues:
billing by the quart and what seems to be an inflated price jug price for conventional oil.
Settling the bill was rushed at the check-out counter for that and other work. Other than suggesting of more future work to be done, sign, pay and go was the pace. A review of that day’s work done was not on the agenda. Thus I’m left with this oil pricing concern which I feel deserves an explanation.
Regards,
tom
billing by the quart and what seems to be an inflated price jug price for conventional oil.
Settling the bill was rushed at the check-out counter for that and other work. Other than suggesting of more future work to be done, sign, pay and go was the pace. A review of that day’s work done was not on the agenda. Thus I’m left with this oil pricing concern which I feel deserves an explanation.
Regards,
tom
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 11/24/2020
Tom,
We apologize for our lack of professionalism, this is not our norm. We also want to thank you for notifying us of these concerns, as this gives us the opportunity to progress. Here at Simmons Automotive we strive to excel in customer service and auto reapir. We truly appreciate yours an everyones elses business....We have since resolved the matter over the phone. Please let us know if you have any other concerns.
Vice President
Simmons Automotive
520-884-0217
KS
KEN S.
Tucson, AZ
Jeep Wrangler
Verified Customer
jeep clutch repair
work was good and I was kept informed of the process
Recommended
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 11/24/2020
Thank you for the review. We appreciate it and hope to see you again.
Denise E.Simmons Automotive
520-884-0217
BZ
BART Z.
Marana, AZ
Cadillac CTS
Verified Customer
Great customer service
Excellent customer service. Ken and the staff took the time to explain the issues with my vehicle in detail. Highly recommended.
Recommended
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 11/24/2020
We really appreciate that. I will pass along your kind words.
Denise E.Simmons Automotive
520-884-0217
DS
DAN S.
Tucson, AZ
Ford Fusion
Verified Customer
They were up front about the cost to do the work required and completed it in a timely manner.
Reliable car repairs are made in reasonable amount of time at a fair price.
Recommended
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 11/24/2020
We were happy to take care of you and your vehicle. Thankyou for choosing Simmons
Denise E.Simmons Automotive
520-884-0217
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