Please accept our deepest apologies and understand that we would like the opportunity to correct these concerns you have regarding this transaction. Since 1999, our intentions in Southern Oregon have been to take care of our customers concerns as best as we can, and never to take advantage or mislead the situation. Please feel free to contact us by phone, email or in person. Thank you for your feedback, and I look forward to hearing from you. Sincerely,Russell Sanger
Owner - Operator
We're sorry that you felt that way. We would appreciate it if we could be in contact. Below is our phone number. Sincerely,Russell Sanger
After review of this transaction, our technician found the car was in desperate need of a new air filter and is not something included in the free oil change promotion. The promotion includes 5qts of oil and a new oil filter. I am glad to hear your experience was a good one. Please let us know what we can do in the future to better satisfy your needs. Thank you for your patronage.