Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73
4.7

(518 Reviews)

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 2 days ago

Reviews


AD
Ann D.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
Ann said that the staff was great, they did exactly what she needed them to do and her vehicle was ready before the time it was promised to be.
This review was collected via phone interview by Customer Research Inc.

SJ
Shirley J.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
Shirley said she was having a vehicle looked at she was thinking about buying to get an independent opinion. She stated the staff was up front about what they found, and she was very happy with the experience. She noted she was not given a time estimate for the service.
This review was collected via phone interview by Customer Research Inc.

AP
Anthony P.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
Anthony said the staff was very attentive to his needs. He chose not to evaluate the quality of the repair because he just got the vehicle back, but said so far, so good. They did a good job. He stated this business could serve him better with a better warranty in the future.
This review was collected via phone interview by Customer Research Inc.

HS
Halley S.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Halley said her visit was perfect. She stated the staff was very friendly, and they got her vehicle in quickly. She mentioned there was no work done on her vehicle as it was only an inspection, but she will definitely return in the future if she has any service needs.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
John said that the staff was very communicative, they saw that he had a problem with his vehicle, figured out what the problem was very quickly, and got his vehicle all fixed up very quickly.
This review was collected via phone interview by Customer Research Inc.

BG
Brian G.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Brian said he had an overall good experience.
This review was collected via phone interview by Customer Research Inc.

BC
Brad C.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Brad said the staff at this facility followed up with him on a regular basis. They were clear on their explanations and prompt on getting everything done. He did not need a finish date. He has not had a chance to evaluate the quality of work done on his vehicle yet, but all around he had a good experience.
This review was collected via phone interview by Customer Research Inc.

ER
Eduardo R.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Eduardo said that John was outstanding, he is really about the people and Eduardo appreciated that. John advised Eduardo on a less expensive option for his repairs saving him a lot of money.
This review was collected via phone interview by Customer Research Inc.

TH
Teryl H.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Teryl said this facility went above and beyond. Everything from speaking on the phone to talking in person was great. The staff was very professional. They did an amazing job and she's very pleased. They were around $1000 less than another facility,
This review was collected via phone interview by Customer Research Inc.

LD
Lynette D.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Lynette said the staff got her vehicle in quickly, she could afford the repairs and the facility provided a loaner vehicle.
This review was collected via phone interview by Customer Research Inc.

PG
Patrick G.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Patrick said the business had reasonable prices, they got the job done quickly and they always do a good job. He would like to thank them for their quick service.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Jim said he was not happy that the service was not completed as fast as he was told. However, the staff went overboard to help him. They arranged to return the vehicle after closing time. The return of the vehicle was delayed because they were waiting for a part. It was promised on Friday but delivered on Saturday. John did a good job. He was satisfied with the service advisor other than not getting the vehicle returned when promised.
This review was collected via phone interview by Customer Research Inc.

JM
Justine M.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Justine said he was able to get right in and the vehicle was ready 2 days before it was supposed to be.
This review was collected via phone interview by Customer Research Inc.

SK
Shauna K.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Shauna said the people at this business seemed really nice and honest. They did an inspection for her and they washed the vehicle for her.
This review was collected via phone interview by Customer Research Inc.

SH
Sean H.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Sean said the employee was honest, professional, and didn't find any problems.
This review was collected via phone interview by Customer Research Inc.

LS
Leah S.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Leah said the staff told her everything that was wrong with the vehicle.
This review was collected via phone interview by Customer Research Inc.

KO
Katie O.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Katie said the service was good, and she has no complaints. She stated the staff was honest about the work needed, and she got everything taken care of.
This review was collected via phone interview by Customer Research Inc.

JH
Jessica H.
Oregon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2019 Category: Service
Jessica said this business was sufficient. They could serve her better if they were more specific about drop off appointments and pick up times.
This review was collected via phone interview by Customer Research Inc.

JS
Johnathon S.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Johnathon said that the staff treated him well and the repairs were good.
This review was collected via phone interview by Customer Research Inc.

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Norman S.
Oregon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Norman said the business did a great job. John pays attention to detail, he's informative and patient. They treat him like family.
This review was collected via phone interview by Customer Research Inc.