Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

364 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 2 days ago

Reviews


CH
Cassandra H.
Oregon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Cassandra said the service of the business was absolutely fine.
This review was collected via phone interview by Customer Research Inc.

JD
Johnny D.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Johnny said the employees provided good service.
This review was collected via phone interview by Customer Research Inc.

LB
Lisa B.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Lisa said the employees provided superior customer service. She had quite a bit of work done. The employees touched base with her to let her know what needed to be done and when her vehicle would be ready. She let the employees know that she was leaving on a trip and wanted to make sure that her vehicle was safe for the long drive. After picking up the vehicle, she noticed it was making noises. She brought the vehicle back to the facility. The employees worked overtime as she was leaving the next day. They went above and beyond to make sure her vehicle was perfect. The only way they could make her experience better is to extend their hours. The facility closes at 6PM and she works until around 5PM so picking up her vehicle is sometimes tight.
This review was collected via phone interview by Customer Research Inc.

JW
Jennifer W.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Jennifer said the work was done well. Tony was excellent, responsive, and kept her posted. He went above and beyond to make sure everything went smoothly.
This review was collected via phone interview by Customer Research Inc.

KS
Kevin S.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Kevin said everything was done as promised and on time. The staff took good care of him. It was a good experience overall.
This review was collected via phone interview by Customer Research Inc.

WR
Wes R.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Wes said the business was very friendly and the staff made it very, very easy for him.
This review was collected via phone interview by Customer Research Inc.

TC
Trent C.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Trent said his vehicle looked so clean after the business washed it that he almost didn't recognize it.
This review was collected via phone interview by Customer Research Inc.

MM
Matt M.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Matt said his vehicle was delayed by two days and he does not recall why. They could serve him better by having more accurate deadlines.
This review was collected via phone interview by Customer Research Inc.

SP
Som P.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Som said the technicians know what is going on with his vehicle right away.
This review was collected via phone interview by Customer Research Inc.

KD
Kevin D.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Kevin said, this business was able to get him in quickly and the work was excellent and the prices are good.
This review was collected via phone interview by Customer Research Inc.

AM
Andy M.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Andy said the employees provided good service.
This review was collected via phone interview by Customer Research Inc.

GL
Gail L.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Gail said the service was done in a timely manner. It was completed before the agreed upon time. They charged a fair price for the oil change she needed. The employees were friendly and courteous from the time she made the appointment to the time she picked the vehicle up. This was her 1st time using this business.
This review was collected via phone interview by Customer Research Inc.

JG
Jacob G.
Oregon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Jacob said the employees were super friendly and helpful, but seemed less knowledgeable about his specific type of vehicle than some of the other places he checked with. Also this business was more expensive than the other places. This business did not do any service work for him, just a diagnostic.
This review was collected via phone interview by Customer Research Inc.

SR
Simon R.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Simon said his vehicle was delayed by 3 days due to the parts taking a little longer to come in, and then it was the weekend. The staff were great and did everything he was looking for. He didn't have any complaints.
This review was collected via phone interview by Customer Research Inc.

CS
Chris S.
Oregon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Chris said that while the service was great, the loaner vehicle he was given to use this time around was a hunk of junk. It was a bit frightening to use when he got on the freeway. However, he does appreciate that the business has loaners available to use as it is one of his major reasons for going to them for service.
This review was collected via phone interview by Customer Research Inc.

LK
Lori K.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Lori said they were very nice and honest , they explained the cost for the repair to her. The loaner vehicle was a big plus. She said they informed her of other issues but told her they could wait to be done. When she picked up vehicle they were very courteous and they had washed her vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Mandy M.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Mandy said the employees are very good guys, she trusts them, they kept her in touch with what was going on, worked extra hard to make sure her vehicle was ready and went above and beyond.
This review was collected via phone interview by Customer Research Inc.

JW
Judy W.
Oregon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Judy said they did their best and they thought they gave the correct diagnosis, but they told her she needs to drive her vehicle more and she did but the Icon showed up on the dashboard regarding the battery and alternator.
This review was collected via phone interview by Customer Research Inc.

CS
Cynthia S.
Boring, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
Steves imports
I had a light come on , on my dash,
I took my car into Steves Imports. They were able to diagnosis it immediatlly and fix it . The service writer and technician explained it to me. Then washed my car. Great friendly professional service. Highly recommend.

AD
Anna D.
Oregon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2018 Category: Service
Anna said she paid the business a significant amount of money and nothing got repaired. She ended up taking her vehicle to another mechanic whose diagnosis looks nothing like what the business diagnosed her issue as. She is requesting a refund from the business. (Customer chose not to answer all the questions.)
This review was collected via phone interview by Customer Research Inc.