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Recent Reviews

Jason D.

Martins Ferry, OH

07/25/2024

Category: Service

Incompetent and rude.

I purchased a car in December of 2022 from Straub and began a relationship as a customer with Jen Forget who is the director of insurance at the Straub dealership. I started an auto policy with Progressive through Jen Forget. In August of 2023 I began searching for a house. I spoke at length with Jen Forget on multiple occasions. I explained at length that I was on disability, had limited income and was looking for a house in either Ohio or Pennsylvania. I explained my intentions of trying to foster and then eventually adopt. I explained my budget and my goals. Jen provided multiple quotes for home and auto policies for various properties. In February of 2024 I asked for insurance quotes for a property in Pennsylvania. I was given numbers. Based on those numbers, I worked out a budget and determined I could make an offer on this house. I started the process. About three weeks into the process after I paid for tests, inspections and earnest money ($2348 total according to the receipts), I discovered that the insurance information I was given was completely wrong. I had to figure out the information Jen Forget gave me was wrong on my own through independent research. If I had trusted Jen, I would have closed on a house I couldn't have kept and would have lost to foreclosure. The age and material of the roof was critical and would make getting a policy extremely expensive and so impossible with my budget. It also turned out that my car insurance would go up by $500 per year because of the rates in Pennsylvania vs Ohio. I confronted Jen about it and her response was that the address difference slipped her mind. I'm not sure how something as significant as a $500 a year rate increase based solely on the address just didn't occur to someone who is a director of insurance services. Jen then said that if $40 (which was actually an incorrect amount) a month was going to make or break me, I shouldn't be buying a house. So she makes a mistake that costs me $500 a year with me on limited income and then decides it's her decision whether or not I should really be ok with her mistake. I'm not sure anyone would be ok with a business costing them $500. That doesn't even consider the staggering difference in the cost of the home policy because Director Jen wasn't aware of the importance of telling me the age and material of the roof could drastically affect my insurance rate and possibly make it impossible to even get insurance. I called the dealership to complain and spoke to Manager Dan (apparently of Nissan). Dan was immediately belligerent and at first told me "no one did anything to you" and denied all responsibility. Then Dan admitted a mistake was made and said that I "must be pretty cool to never make mistakes". I've made mistakes but none that cost people thousands of dollars. As a professional I certainly wouldn't have acted like a high school bully and antagonized them. I have screenshots and emails where Jen Forget admits the mistake. I had to let the house go because I couldn't afford the insurance. Thanks to the fine folks at Straub, I'm out $2348. As a first time home buyer I expected to be able to trust someone with the job title of "Director" to do her job properly. That was a mistake. It was also a mistake to trust a "Manager" like Dan to be professional.

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