Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

435 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 1 day ago

Reviews


CS
Colleen S.
New York
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
Colleen said she spoke to Harold personally and he had already addressed the situation with her husband. He apologized and said they would work on the time frame.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2019 Category: Service
Colleen said they took an hour for the oil change, and she thinks this was a little bit too long.
This review was collected via phone interview by Customer Research Inc.
Harold K. from Sullivan Auto Service responded on 06/26/2019

IM GLADE WE ABLE TO RESOLVE THIS ISSUE


JG
Justin G.
Wolcott, NY
Volkswagen Jetta Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2017 Category: Service
Justin said the repairs were done incorrectly. His vehicle was returned to him with a gap between the strut tower and the metal plate. He suggests that they should invest in specialty tools.
This review was collected via phone interview by Customer Research Inc.

AF
Alec F.
New York
BMW 3 Series
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2017 Category: Service
Alec said his overall experience with this business was average but he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
New York
Dodge Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2016 Category: Service
Joe said he had a couple of tires replaced and wanted to use them as spares and asked for them to throw them in the back. When he got home he found out that they did not do this and was quite upset. This was enough for him not to do business with them again and will not recommend them.
This review was collected via phone interview by Customer Research Inc.
Todd P. from Sullivan Auto Service responded on 03/25/2016

In response to Mr Baileys concerns of old tires not being put in the back of his truck i did talk to my staff and found that in  error  we did not put his tires in the back of his truck . Fortunately we where able to locate his old tires and they where promptly delivered to Mr Baileys
house along with a free oil and filter for his next visit for his inconvenience . Thank you  for your input . Sincerely Todd Packer


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