Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

( 464 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review about 6 hours ago

Reviews


JG
Justin G.
Wolcott, NY
Volkswagen Jetta Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2017 Category: Service
Justin said the repairs were done incorrectly. His vehicle was returned to him with a gap between the strut tower and the metal plate. He suggests that they should invest in specialty tools.
This review was collected via phone interview by Customer Research Inc.

TC
Tim C.
Red Creek, NY
Dodge Nitro
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/08/2017 Category: Service
Tim said the business told him an estimate and they charged him 400$ on the service that was never done, but he was reimbursed.
This review was collected via phone interview by Customer Research Inc.

RH
Randall H.
Wolcott, NY
Mazda 5
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/15/2017 Category: Service
Randall said he was not satisfied with his overall experience because it was very expensive.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
New York
Dodge Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2016 Category: Service
Joe said he had a couple of tires replaced and wanted to use them as spares and asked for them to throw them in the back. When he got home he found out that they did not do this and was quite upset. This was enough for him not to do business with them again and will not recommend them.
This review was collected via phone interview by Customer Research Inc.
Todd P. from Sullivan Auto Service responded on 03/25/2016

In response to Mr Baileys concerns of old tires not being put in the back of his truck i did talk to my staff and found that in  error  we did not put his tires in the back of his truck . Fortunately we where able to locate his old tires and they where promptly delivered to Mr Baileys
house along with a free oil and filter for his next visit for his inconvenience . Thank you  for your input . Sincerely Todd Packer


DV
DAN V.
Williamson, NY
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019
Great service. Nice people
Wanted new tires went in they gave me options. Got what I wanted at good pricing.Service was excellent

JQ
JIM Q.
Williamson, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019
Wonderful, crazy manager and excellent mechanics!
There's really not much to say. If you want the best automobile service center, you get the best automobile service center at Sullivan Auto...hands down!

AD
AMY D.
Sodus, NY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019
Amy
After an unfortunate accident my vehicle was totalled. Sullivan auto was called to tow the vehicle. Needless to say I was upset and the 2 young men that showed up were beyond kind and helpful.

DW
DAVE W.
Sodus, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019
Wahl’s
They were friendly and got us in quickly.

GR
GARDNER R.
Sodus, NY
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
Awesome.
Harold and his mechanics are wonderful. Only take our vehicles there

MP
MARY P.
Sodus, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Mary Zecher Patton
Friendly, competent staff who are willing to go above and beyond to figure out my current automotive problem. They found a leftover part inside my door that had apparently been left there during a car repair at a different service provider!!!

RD
RAY D.
Williamson, NY
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019
Friendly & efficient
I like going here because the usually get me in immediately when needed. They are so friendly and helpful.

MS
Mike S.
Williamson, NY
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Mike said they always do a good job for him.
This review was collected via phone interview by Customer Research Inc.

CM
CURLI M.
Sodus, NY
Kia Spectra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2019
Techiain are good reasonable price
They show me the problems with my and told me the fix for it

BY
Bob Y.
Williamson, NY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Bob said the business was very good.
This review was collected via phone interview by Customer Research Inc.

GT
GARY T.
Sodus, NY
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019
Good and coopertive service
They very friendly and willing to work the service to my schedule .

BB
BOB B.
Sodus, NY
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2019
Always a pleasure
Made my appointment with Harold on Tuesday called to double check on Friday for drop off. 8 am Saturday morning Kenny called about my note to clear up what I wanted done. Got a call couple hours later that truck was done and ready for pickup. Great communication and work can’t complain. Five stars

SR
STEVE R.
Fairport, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019
Good work good friendly people
Easy to set up an appointment. I was kept informed thru the whole process about repairs needed and cost and when repairs were completed.
Will defiantly return for future service.

RG
Rick G.
Williamson, NY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Rick said the technicians were nice guys. They do the best work and love them.
This review was collected via phone interview by Customer Research Inc.

EI
ETHAN I.
Sodus, NY
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019
As usual service was excellent
I am very pleased with the service at Sullivans. And really blessed with a friendship with HAROLD. As Harold says "I'm just saying.

KM
Kelly M.
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019
Customer service, communication, location
Harold always answered when I called, was upfront and honest and got the job done! A pleasure to work with everyone there!

Displaying Review 1 - 20 of 464 in total