TCR II Suspension Alignment and Brake


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

671 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 3 days ago
Cecil B. on 05/08/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Cecil said the business finished his vehicle, but no one called to let him know that his vehicle was ready.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 05/04/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
KAROLINE C. on 08/06/2016
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Good price, bad service"
They have all the time in the world. The alignment on the car took longer than I am used to. Price was okay. For the van, they took 2 hours to then tell me that I need to have $2000 in repairs before they even consider an alignment. The estimates were horribly overpriced and incorrect. I have brand new rear struts, and they said that mine are old and had gone bad. The price for the front shocks is 3x of what I pay at my regular shop (unfortunately my regular shop does not perform alignments). This was the last time I was at TCR. It is just one more place in town trying to upsell services. I will also proceed and let Discount tire know about this.
Vehicle: Ford Taurus
Service Date: 07/13/2016
Review Created: 08/06/2016 07:03 PM
TCR2 T. at TCR II Suspension Alignment and Brake responded on 08/09/2016

Karoline we are very sorry for the experience you had with us however we want to make sure you are happy we would be more than willing to refund your money for the wheel alignment if that will help. We are a very busy facility and want our customers to have the best experience possible. As for you van it had 290 thousand miles on it and needed the parts that were recommended to you in order to guarantee our work and not chew thru new tires. You had the work completed that we asked by your own mechanic and we were then able to proceed with the wheel alignment. Please contact us if there is anything we can do to help you out for the experience you had we would definitely like to see you happy. Thank you Karoline for your feedback

Displaying all 2 Review