We appreciate you taking the time to give us feedback on our performance, thank you.
We take pride in providing good customer service and would like to hear from you about what we could have done, or do in the future to make your experience better.
Please consider this my personal invitation to contact me with your concerns, thank you.
Thank you for your business,
Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Tom, I appreciate that you will still recommend us. I have a concern that when you say “we could not fix your vehicle” it may be somewhat misleading. We absolutely can fix your vehicle and I would appreciate the opportunity to share the rest of the story.
Here is what our diagnosis was after you replaced your own plugs and wires and the vehicle was still running rough:
1. The #6 cylinder has low compression.
2. It is leaking past the exhaust valve.
3. The cylinder wall also showed signs of scoring when inspected with a borescope.
We recommended a new engine assembly. We gave you multiple options to repair the engine that has 145,000 miles on it. Install a used engine from LKQ or new engine from Jasper. We also advised you that a valve job may fix the problem but unfortunately we could not guarantee that it would fix the problem.
You chose to do nothing. We always appreciate our customers giving us reviews; it helps us get better at what we do. Naturally we also prefer to have the complete story told when sending it out to the virtual public. Respectfully yours, Dave Beason/The Muffler Shop.
Brandon, Thank you for using our services and please thank the other shop that originally referred you to us. I am sorry you feel you have been ripped off. The $2262.27 gasket you are referring to was actually a cylinder head gasket, new head bolts, cylinder head machine work, spark plugs, thermostat, radiator cap, water inlet, water pump, belts, freeze plug, timing belt kit, oil change and coolant service. Most of this could have been prevented by just maintaining the cooling system. Your cooling system was 100% water and rust, no antifreeze. You will also notice on your invoice you may need a radiator and heater core replacement in the near future. We flushed as much rust out as possible to save you money. At the time of the initial repairs we didn’t address the starting or charging system and we never had a problem with the vehicle running or starting after the repairs. There is no possible way to predict that your PCM (computer) was going to fail in two days and 114 miles later. We would love to have that ability but unfortunately we don’t. If your family and friends fill that you have been ripped off, please remind them we installed the PCM and battery $893.10, with no labor charge saving you a couple hundred dollars. We did this because of your money situation not because we felt guilty. If you are looking for a second professional opinion we have several AAA repair facilities that we could refer you to. Please call and I will give you their numbers. Thank you again for using The Muffler Shop and still recommending us to others. Respectfully yours, Dave Beason/The Muffler Shop