Jim, as always when information about our repair shop goes out over the web we would like everyone to hear both sides of the story.
When you first brought in your 2000 Oldsmobile on May 6, 2014, your A/C system was completely empty. We charged your system with nitrogen and found no visible leaks. Jerry’s recommendations were: “Charge system and add florescent dye so any traceable leaks could be found if the system stopped working, return in two weeks for dye test”. You agreed and we performed the service. That is what we charged you $187.25 for, labor, Freon and florescent dye. You left very happy with you’re A/C system blowing 40 degree air from the vents.
When you returned nine weeks later with you’re A/C not working again, we performed the UV Light test and found signs of leakage from the compressor. The estimate Jerry gave you to repair your system included much more than just a compressor from NAPA. We would have replaced all related parts affected by the failure of your compressor running low on refrigerant and oil; this is the only way we can stand behind the system with a 30,000 mile/30 month nationwide warranty.
If you had wanted just a compressor replaced we could have recommended many shops that will do just that. If a compressor only is replaced, you will be having A/C problems in the near future if you still own your vehicle.
Jim, if your system had kept working like a lot of systems do when we perform this service. You would be telling everyone how happy you were with us and that it only cost $187.25 to repair your fourteen year old A/C system. I hope this clears up any misunderstanding about your bill and the estimate Jerry gave you.
Thank you for your kind words about how polite, nice and courteous our staff was. Those are the only things we can control. Price is controlled by the world in which we all live. Thank you very much for letting everyone hear both sides of the story and as always I am available if you have any questions.
Thank you for bringing this to my attention.
After reviewing the work order I noticed that the service writer has billed labor for inner and outer tie rod ends. When doing all four tie rod ends at once the labor should have only been billed out for the inner tie rods. Your total bill including alignment and tax should have been $710.98. Give me a call so we can arrange how you would like your credit of $115.63 arranged. Thank you, Dave B.