Thoroughbred Collision Center-West Seattle

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(347 Reviews)

99% Would Recommend
Latest Review about 5 years ago

Reviews


KH
Karla H.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2014 Category: Collision
Karla said this was her second time at this business this year and the process went smoothly from the beginning to getting the vehicle back. She said they were efficient. Her vehicle was not returned in a clean condition only because she arrived there earlier to pick it up. They did offer to do a detail on the vehicle but it was her decision to leave because she had to pick up her son.

JS
Jennifer S.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2014 Category: Collision
Jennifer said the business did a good job.

TT
Tomie T.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2014 Category: Collision
Tomie said he had to go back when some unspecified parts came in, but it was not too much of a problem.

AC
Alice C.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2014 Category: Collision
Alice said this business was really good. The customer service was excellent.

CK
Charlie K.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2014 Category: Collision
Spoke with Lori. She said the staff at the business was friendly and helpful. She also appreciated that they kept her informed of all aspects of the repair.

CR
Caitlin R.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2014 Category: Collision
Caitlin said she is still working with the insurance company.

CV
Christina V.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2014 Category: Collision
Christina said they did a really good job on her vehicle.

VB
Virginia B.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2014 Category: Collision
Virginia said that the business did everything they said they would. She said the vehicle took an additional day to complete due to a parts delay.

SM
Shane M.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2014 Category: Collision
Shane said Chris was good to work with.

RH
Rene H.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2014 Category: Collision
Spoke with Bruce. He said this business was excellent from start to finish. They were unable to get him in for a week and a half, but there was damage to the rear window and he was afraid that would cause more damage due to the rain. They asked him to be there at 11, when he got there everything was ordered. When he arrived for his appointment they were ready for him and put plastic over the back window so no rain would get in. He had to wait for the parts and was still going to use the vehicle so that was extremely important. They bent over backwards for him. When his daughter picked up the vehicle there was glass still in the carpet in the back. The representative went overboard, took it back and spent a half-hour more vacuuming and making sure everything was cleaned up. The paint matched and everything was perfect. A part was supposed to be on order but he may have not heard correctly. Katie, an employee, contacted him and the part had not been ordered so she put in the order immediately. Everything was taken care of, the staff was polite, courteous and very professional. They were the best and if all businesses were as professional it would be a better place.

KP
Kristin P.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2014 Category: Collision
Kristin said the repairs are good. She stated they handled the repair well, but there is one little piece of the body work that they are not completely satisfied with. The front fender is not aligned with the hood and fender on the other side. She said the insurance, Safeco, was not very clear in their communication. They received the cash and they thought the business was turning in the receipts to the insurance, but insurance sent them the money instead of paying the bills. Now they have to take the money to Thoroughbred.

EV
Emily V.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2014 Category: Collision
Emily said the business communicated well, the work was solid and they were honest.

MM
Madeline M.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2014 Category: Collision
Madeline said Chris and Katie were wonderful.

PB
Penny B.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2014 Category: Collision
Penny said they were courteous and prompt. The end result was great. The vehicle was even returned washed and vacuumed.

KJ
Karyn J.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2014 Category: Collision
Spoke with Chad. He said that this business did flawless work on his vehicle. He was very happy with the way they communicated with him and gave him updates every two days.

Displaying Review 1 - 15 of 347 in total