I have been going to Tony’s for about 15-20 years. Over that time, they have serviced my last two trucks, my jeep, and my wife’s car. I have new 22 car that is 2 weeks old that needed an inspection for registration.
Today, they would not inspect my vehicle because of window tinting. The issue was with the windshield. I had a UV clear tint put over the windshield and that was in compliance with texas state code. The service agent said it was not within code. I mentioned that because it was UV clear protection and not an actual tint that it was within code it was considered legal. The gentleman asked for my receipt. I had to call my tint place to get an invoice with the description emailed to me. They sent it to me and I took back to Tony’s. The guy then asked for documentation of the texas code. Which they were arguing that they already knew. So I showed them the document of the texas state code where it shows that what I had done was in code and in compliance. He said ok then he asked me how dark my side driver and passenger windows are. I told him 20% he said those were out of compliance and code. However 25 is the legal code there is 5% leeway given and most tint places will do 20. I finally left and found a place 5 min from my house. Much cleaner and the customer service was incredible. They had me in and out in less than 10 min. No questions asked. I even asked bout the windshield and they said it was within code and compliance. I asked about the side windows and they said 20% was in code as well. All perfectly within the legal limits.
Sad to say, Tony’s lost a very loyal customer of 15-20 years today.
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Today, they would not inspect my vehicle because of window tinting. The issue was with the windshield. I had a UV clear tint put over the windshield and that was in compliance with texas state code. The service agent said it was not within code. I mentioned that because it was UV clear protection and not an actual tint that it was within code it was considered legal. The gentleman asked for my receipt. I had to call my tint place to get an invoice with the description emailed to me. They sent it to me and I took back to Tony’s. The guy then asked for documentation of the texas code. Which they were arguing that they already knew. So I showed them the document of the texas state code where it shows that what I had done was in code and in compliance. He said ok then he asked me how dark my side driver and passenger windows are. I told him 20% he said those were out of compliance and code. However 25 is the legal code there is 5% leeway given and most tint places will do 20. I finally left and found a place 5 min from my house. Much cleaner and the customer service was incredible. They had me in and out in less than 10 min. No questions asked. I even asked bout the windshield and they said it was within code and compliance. I asked about the side windows and they said 20% was in code as well. All perfectly within the legal limits.
Sad to say, Tony’s lost a very loyal customer of 15-20 years today.