ReScore Reviews™ (3)
Jason I do have to apologize about our mistake. I have talked to my technician. He said that he checked the fuse and relay and had power on the circuit for the fan. he did not notice the fan was unpluged. He recommened the thermostat because the car had been overheated. I do apolagize for the mistake and any inconvenience.
John brought his vehicle in for a diagnostic. We checked over the vehicle and found several issues the customer declined to repair the vechicle at this time.The customer was charged a diagnostic fee for looking over the vehicle. We strive to be very competitive with our pricing at the same time to provide the highest quality parts and service available to our customers
I have talked with Jenifer telling her that there was no trash talking about them by us. The tow truck driver was upset about the key not being in the car and that the customer was trying to get the tow at a lower price, and that they also wanted to pay the driver with a credit card. I told the driver that we had dealt with Jenifer in the past and she was great to work with. We are sorry for any misunderstanding that may have happened causing any hard feelings or distrust to Jenifer or her family.
I have talked to Ron about his car and he stated that he will bring the car back in at his earliest convenience to have us recheck the vehicle at no charge.
Ron brought the vehicle back in the issues were adressed and the car is no longer making the noises and the customer is satisfied with his service.. We are grateful to our customers for their loyalty and allowing us to make things right.
I called the customer about the complaint discussed with him that if he wouldl bring the vehicle into me that i would be happy to recheck the vehicle for free. Ron stated that he will bring the vehicle back in for us to reevaluate it at his earliest convenience. I apologized to Ron for the inconvenience this has caused.
The first time Miss Hancock came in she had a code for the evap leak detection pump. The next time she came back the code was for an evap leak. We removed the gas tank free of charge, to check evap lines. We found that a line had come off. We called and talked to Miss Hancock and she said she will bring it over to have it rechecked as soon as she has time also at no charge.
Contacted customer they were referred to us from another shop. When taking the survey the customer thought that they were surveying the other shop. Customer stated he would be happy to fix the misunderstanding and redo the survey.