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SureCritic / Universal Genesis
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Universal Genesis

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(60 Reviews)
64
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Score Details

5 stars
86%
4 stars
6%
3 stars
3%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
8
Total ReScores™
4.5
ReScore™ Average
64
Net Promoter Score ®

Business Details

Categories
Contact
(407) 926-7050
No Business Hours Provided

Business Hours

* No Time Zone provided
12801 S. Orange Blossom Trail Orlando, FL 32837
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(60 Reviews)
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Recent Reviews
RM
gravatar
Robert M.
Winter Garden, FL
2018 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/02/2022
verified customerVerified Customer
6
Category: Service
Genesis Maintenance Program isn't all that special
This visit at the tail end of my 36 month maintenance program was a less than acceptable experience. A simple oil change and multi point inspection led to three additional service recommendations but much to my dismay NONE of them were covered by my 36 Month 100% Genesis Maintenance/Service Program.
Jennifer M. from Universal Genesis responded on 03/03/2022 12:29 PM

Hello, Thank you for taking the time to speak with us over the phone.

Universal Genesis

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