Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

6284 Reviews

ReScore Reviews™ (120)

ReScore
Overall Rating 4.0500035/5Overall Rating 4.0500035/5Overall Rating 4.0500035/5Overall Rating 4.0500035/5rating 4.0500035
Original
Overall Rating 2.175/5Overall Rating 2.175/5rating 2.175rating 2.175rating 2.175
92% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Anonymous avatar
Verified Customer
Kissimmee, FL
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great quick service
Service was fast we can always count on great service!

JP
Jaishel P.
Orlando, FL
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great place
Excellent job

Anonymous avatar
Verified Customer
Kissimmee, FL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Andres ‘the best’
Me siento muy contento y con mucha confianza cuando llevo mi carro para el mantenimiento o cambio de aceite, Andrés tiene un alto customer service excellence y agradezco a el por su atención y al services department por su trabajo!!!

Anonymous avatar
Verified Customer
Orlando, FL
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Quick turn around
Speedy and thorough service!

JM
Justin M.
Orlando, FL
2016 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great service, friendly staff.
Definitely recommended. Great job!!

AR
Alexchia R.
Kissimmee, FL
2014 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Thank you
Miguel was wonderful. He was able to help me out fast. He kept in contact with me every step of the way. And the work was really fast. Thank you

RM
Ruben M.
Orlando, FL
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great service!!
Great service! Done in a timely manner

MB
Michael B.
Orlando, FL
2012 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2018 Category: Service
They lie and don’t do the work promised!
Be aware! They may sound reputable, but they cannot be trusted to do the work promised and will try to sell you unnecessary things. Went for an oil change and was told to do a $750 maintenance package instead.
Diannette C. from Universal Hyundai responded on 05/24/2018

Hello Michael,

Thank you for filling out our review. We would like to apologize for the bad experience. We tried to get to get a hold of you to be able to get information based upon your experience. Please at your earliest convenience please feel free to call us at 407-930-1836.

Service Department


JF
John F.
Kissimmee, FL
2017 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Customer support
Dedicated individuals providing quality service

Anonymous avatar
Verified Customer
Saylorsburg, PA
2018 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Excellent service
Friendly fast and efficient

AW
Andrew W.
Kissimmee, FL
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Another great service day
Stopped in after calling ahead for tires on a busy Saturday. I was given a broad choice of options and once selected the service department went to work. car was ready at appointed time. can;t beat that. The Universal Hyundai service department has gotten better over the past few years.

AJ
Alexander J.
Kissimmee, FL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Good quality
Faster service and no worries

MM
Maneli M.
Kissimmee, FL
2016 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Friendliness
Miguel was super nice. Very friendly and professional. Service for my car was done fast. Thank you again.

BW
Bettye W.
Orlando, FL
2008 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
The people and the great service
The people and the great service that is provided at the dealership.

Anonymous avatar
Verified Customer
Orlando, FL
2016 Hyundai Tucson
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2018 Category: Service
Not
Need better customer services
Diannette C. from Universal Hyundai responded on 05/24/2018

Hello,

Thank you for taking the time to fill out our review. At time we tried to get a hold of you base upon your previous experience here with us. At your earliest convenience please feel to call us back at 407-930-1836.

Service Department


MP
Mitchell P.
Kissimmee, FL
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great deal
Loved the Quick service and sale process thru universal the warranty you guys at Hyundai have are the best thanks

Anonymous avatar
Verified Customer
Haines City, FL
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
great
my overall experience was great!
Jennifer M. from Universal Hyundai responded on 05/23/2018

Hi Ximensa,

Thank you for taking the time to fill out the review. We appreciate your business.

Service Department


Anonymous avatar
Verified Customer
Kissimmee, FL
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Service
Staff is very friendly and helpful.
Jennifer M. from Universal Hyundai responded on 05/23/2018

Good afternoon,

Thank you for the five star review.

Service Department


MM
Miguel M.
Kissimmee, FL
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Buenisimo.Yo no se Ingles?????
Bueno siempre me atienden muy bien,Me gustaria que cuando hay que esperar unas horas tenga un carro disponible y regresar a mi casa hasta que se arrelge el carro.Andres es muy buena persona , y hace muy bien su trabajo.
Jennifer M. from Universal Hyundai responded on 05/23/2018

Hola Miguel,

Queremos tomarnos el tiempo de agradecerle por llenar la encuesta y compartir con todo el mundo su reciente visita con nosotros. Tomaremso en consideracion sus comentarios y aqui estamos para servirle en lo que necesite.

Departamento de Servicio


JK
Joseph K.
Clermont, FL
2014 Hyundai Equus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Good Service
Timely
Jennifer M. from Universal Hyundai responded on 05/23/2018

Hi Mr. Katz,

Thank you for your feedback. We appreciate your business.

Service Department