Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

8313 Reviews

ReScore Reviews™ (175)

ReScore
Overall Rating 4.3200043/5Overall Rating 4.3200043/5Overall Rating 4.3200043/5Overall Rating 4.3200043/5rating 4.3200043
Original
Overall Rating 2.24571/5Overall Rating 2.24571/5rating 2.24571rating 2.24571rating 2.24571
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


GL
George L.
Orlando, FL
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018 Category: Service
Service
Great

EB
Edward B.
Kissimmee, FL
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
iTS ALL ABOUT EXCELLENCE!!
Only positive service. Rhoda goes above and beyond. She is the best!!!!!!!!!!

CW
Charlene W.
Orlando, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Service
My service advisor, Rhoda is the best I've ever encountered. She is very knowledgeable and cares about her customers.

Verified Customer
Kissimmee, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Excellent service
I had an appt. and did not wait too long. The service is great and they took care of me.

IA
Ilka A.
Kissimmee, FL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
great service
good service

Verified Customer
Kissimmee, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Service
Great service!

SM
Scott M.
Saint Cloud, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Thank you Rhonda!
A frustrating experience was saved by someone taking the time to talk and explain what was happening

WR
Wilson R.
Orlando, FL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Servicio exelente
Muy amable y profesional costumer services

SR
Susana R.
Kissimmee, FL
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Awesome service
I have to say that you guys don't disappoint. I used to take my other car to a private and expensive mechanic friend because I didnt trust the service department of my car brand. Yet so far I feel like y'all are doing a good job. What you say may be wrong it is. My service advisor Ryan Rodriguez is very courteous and kind.

Thank you Hyundai and Ryan Rodriguez.

ER
Erving R.
Kissimmee, FL
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Against bullying Veloster
Greg took care of me like always. He is awesome.

Verified Customer
Orlando, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Service
Staff always courteous and knowledgeable.

KB
Karen B.
Orlando, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Best Service
Waited on the service drive a little longer than I care to, but Carlos was friendly and professional. The quality of service and price were great!

FD
Fransico D.
Orlando, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great customer service
It was my first time using Universal Hyundai Services. The staff was very friendly, to set an appointment was very easy. I arrived and I was taken care. I waited about 2 hours for the services to be completed.
Diannette C. from Universal Hyundai responded on 12/14/2018

Hello Fransico,

We are glad to hear that you were provide with truly exceptional service while you were here with us.

Service Department


SP
Sheila P.
Winter Garden, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
good service
friendly service comfortable waiting area
Diannette C. from Universal Hyundai responded on 12/14/2018

Hello Sheila,

Thank you for taking the time out of your day to fill out our review.

Service Department


WL
Wing L.
Kissimmee, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Fast service
Excellent service
Diannette C. from Universal Hyundai responded on 12/14/2018

Hello Wing,

Thank you so much for that great review.

Service Department


HR
Hamerling R.
Orlando, FL
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Ryan is the best
We had great service from Ryan. He really took the time to take care of our needs and was very knowledgeable!
Diannette C. from Universal Hyundai responded on 12/14/2018

Hello Hamerling,

Happy to hear that Ryan provide you with great service, We really business.

Service Department


RT
Robert T.
Davenport, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
service on my 2011 Hyundai
excellent service
Diannette C. from Universal Hyundai responded on 12/14/2018

Hello Robert,

Thank you for taking the time to fill out our review, We really appreciate it very much.

Service Department


Verified Customer
Saint Cloud, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Great service
Ryan is a professional he kept me updated their entire visit and treated me like a person instead of $$$ I will be seeing him from now on.
Diannette C. from Universal Hyundai responded on 12/14/2018

Hello,

We are glad your experience here was a positive one thank you for filling out our review.

Service Department


DB
Diana B.
Orlando, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Fantastic!!!!!
Ryan rocks he was amazing I will only be seeing him thanks for the great service experience.
Diannette C. from Universal Hyundai responded on 12/14/2018

Hello Diana,

We are glad that Ryan was amazing, Thank you for filling out our review.

Service Department


AS
Angel S.
Kissimmee, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Friendly, efficient, thorough
The staff is friendly, try to get through as efficient and thorough as possible
Diannette C. from Universal Hyundai responded on 12/14/2018

Hello Angel,

Glad to hear that you were provide with truly exceptional service with friendly and efficient. Thank you for filling out our review.

Service Department