Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,839 Reviews)

ReScore Reviews™ (35)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
97% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


RR
Rick R.
Orrville, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019 Category: Service
Great communication and happy with the job
I went in recently to have some minor engine work done. I was reluctant to take my car to a dealer but my local mechanic couldn't complete the job as their were some unique tools that only the dealer would have that were needed to complete the repair. My fears were unfounded. The dealer was great to work with, communication was excellent and I got the car back completely fixed. Repair costs were similar to what I would expect to pay from my local guy so I am very happy. Car is running noticeably better since the repair.
DAVID S. from Waikem Hyundai responded on 11/25/2019

Rick,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same level of service as we would want to receive.  We also want you to be able to rely on us as a source of solutions for you.  We want to make a minimal impact on your time and budget.  I am glad that came through.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


MF
Marcia F.
Wooster, OH
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2019 Category: Service
Always Happy
The Waikem Hyundai team in Massillon, OH do a wonderful job. We have a very good relationship with so many of the folks there and will continue! Thanks Charlie!
DAVID S. from Waikem Hyundai responded on 11/22/2019

Marcia,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  We always enjoy your visits. If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Dalton, OH
2019 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2019 Category: Service
Excellent experience
Thank you so much to Jeff and Darrell. They took great care of me and i will only have Darrell now work on my car.
DAVID S. from Waikem Hyundai responded on 11/18/2019

Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  Jeff and Darrell are great assets and I am glad they were able to resolve your concerns.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


JS
Joe S.
Navarre, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2019 Category: Service
Service
Great service
DAVID S. from Waikem Hyundai responded on 11/18/2019

Joe,
Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


BJ
Birgit J.
Kimbolton, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2019 Category: Service
Customer service
Awesome Customer Service !
Highly recommend Waikem if you want a great experience having your vehicle taken care of.
DAVID S. from Waikem Hyundai responded on 11/18/2019

Birgit,
Thank you for letting us know about your experience.  It was good to hear from you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


PT
Patricia T.
Dover, OH
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019 Category: Service
Promptness
Prompt and friendly.
DAVID S. from Waikem Hyundai responded on 11/18/2019

Patricia,
Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Millersburg, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019 Category: Service
Well done
Always have friendly, competent service.
DAVID S. from Waikem Hyundai responded on 11/18/2019

Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


RP
Robert P.
Canton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019 Category: Service
Like family
Fast friendly service at a good price
DAVID S. from Waikem Hyundai responded on 11/18/2019

Robert,
Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Louisville, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2019 Category: Service
Excellent service!
Best auto dealership I've ever gone to. Service employees are top-notch!
DAVID S. from Waikem Hyundai responded on 11/13/2019

Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


CA
Charles A.
Canton, OH
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2019 Category: Service
Service performed at 60,000 miles
I am not prepared for certain repairs occurring early than expected/

I had 60,000 mile service so I thought brakes, tires rotated, and aligned, would cost about $ 300.

Rotators cost another $400; second time it has occurred.
DAVID S. from Waikem Hyundai responded on 11/06/2019

Charles,
I can understand your concern.  Please give Charlie a call and let him know about your concerns.  We strive to be your advocate to the factory.  We want to minimize our impact on your time and budget so your feedback is valued.  We look forward to hearing from you.  

Dave Sams
Waikem Hyundai


Verified Customer
North Canton, OH
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019 Category: Service
Always Great Service
Great service. I did not buy my car here but will buy my next one here. They take care of me every time. Why go anywhere else!
DAVID S. from Waikem Hyundai responded on 11/06/2019

Thank you for letting us know about your experience.  It was our pleasure to help you.  As you are considered one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


ML
Maurice L.
Massillon, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019 Category: Service
fast service
always punctual service with courteous attitude
DAVID S. from Waikem Hyundai responded on 11/06/2019

Maurice,
Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


PM
Patricia M.
Canton, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2019 Category: Service
the people
I was greeted imediately, had all my questions answered and felt comfortable with the advisor.......
DAVID S. from Waikem Hyundai responded on 11/06/2019

Patricia,
Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Massillon, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2019 Category: Service
On time Service
Great service, friendly people! Always on time.
DAVID S. from Waikem Hyundai responded on 11/04/2019

Thank you for letting us know about your experience.  It was our pleasure to help you.  As a member of our Waikem Hyundai Family, your feedback is valued.  We strive to provide the level of service we would want to receive, to all our customers.  If you need anything at all, please let Jeff know. We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


RS
Robert S.
Canton, OH
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2019 Category: Service
Superior service at Waikem Hyundai
As usual, I received great service at Waikem Hyundai for my Santa Fe.
DAVID S. from Waikem Hyundai responded on 11/04/2019

Robert,
Thank you for letting us know about your experience.  It is always good to hear from you.  As a member of our Waikem Hyundai Family, your feedback is valued.  We strive to provide the level of service we would want to receive, to all our customers.  If you need anything at all, please let Charlie know. We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai