Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53
4.5

(352 Reviews)

95% Would Recommend
Latest Review about 2 years ago

Reviews


PR
Philip R.
Seattle, WA
Nissan Altima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/30/2017 Category: Service
Philip said he went to this business to replace the light bulb he purchased and he told them specifically where it was and they could not find it. The business went and purchased another light bulb. When he went to pick up his vehicle it was in the cup holder as he had previously told them. He was not very pleased with this situation.
This review was collected via phone interview by Customer Research Inc.

DW
Dean W.
Seattle, WA
Chevrolet Chevy Express
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2017 Category: Service
Dean said the business has a high turnover rate. They completed an oil change in his vehicle. Even though they had advertised the rate of $9.99 he knew it would be extra because of the size of his vehicle. Dana, the manager, understood he wanted to go with the synthetic blend oil. He agreed to the extra cost. However, the invoice reads standard motor oil. He said he felt that he had been charged for synthetic, but given standard. They have not returned his call.
This review was collected via phone interview by Customer Research Inc.

CM
Carol M.
Seattle, WA
Chevrolet Astro
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/27/2017 Category: Service
Carol said they incorrectly diagnosed the problem and they did things that were not needed. When she spoke with them, they said they would be happy to fix the problem. She hasn't been able to return to the business to have the problem corrected. She was pleased that they offered to fix the problem.
This review was collected via phone interview by Customer Research Inc.

VH
Valerie H.
Seattle, WA
Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/21/2017 Category: Service
Valerie said she took her vehicle in to this business on Saturday and did not get it back until Tuesday. They did not communicate to her that this would happen, and they were not very flexible. She would not recommend them.
This review was collected via phone interview by Customer Research Inc.

BC
Brett C.
Seattle, WA
BMW 330Ci
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/15/2015 Category: Service
Brett said he went to this business for an oil change and to get a diagnose on his squeaky brakes. They did the oil change but did not hear the breaks squeaking. After picking up the vehicle, he still hears the squeaking so they did not fix the problem in his opinion. He would not recommend the business because of this issue.
This review was collected via phone interview by Customer Research Inc.

Displaying all 5 Review