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Westlake Hyundai

Average Score
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
2.8
(21 Reviews)
60
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
15
Total ReScores
4.0
ReScore Average
60
Net Promoter Score ®

Business Details

About

Westlake Hyundai is conveniently located in Thousand Oaks Ca. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Westlake Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Westlake Hyundai is conveniently located in Thousand Oaks Ca. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Westlake Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(877) 794-5473

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
3610 E. Thousand Oaks Boulevard Thousand Oaks, CA 91362
Service Department's Reviews
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
2.8
(21 Reviews)

ZW
gravatar
Zach W.
Thousand Oaks, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2022
0
Category: Service
Maintenance was prolonged with no communication
I recently bought my third Hyundai Santa Fe and that experience was fantastic. This review is only about the service dept. Brought my car in on a monday and was told it would take 3,4 days at most. On Friday after leaving multiple messages all week long that were not retuned I was told it would be ready Monday. Heard nothing Monday. On Tuesday I reached out and was told it would be done Wednesday. Wednesday I reach out and am told it will be done by end of day and somebody will get back to me by end of day. I call again at 5:15 and they’re closed for the day. Thursday morning I get a call that the car is ready. To make things worse the rep didn’t know who I was every time I talked to him. Awful experience.
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