ReScore Reviews™ (19)
Spoke with customer to apologize for the Service they recieved. We value the customers time, explained why service was not prompt, made offer to Customer thanking them for their business. asking for a rescore.
I respectively apologize for your last service visit. Apparently, I have no idea what I'm doing.If you choose to return, and hopefully you will. You are more tna welcome to have Marc as your consultant and Manny as your technician. Again, I apologize.
I am very sorry for your unsatisfactory previous service experience I assure you this is not how our service department conducts business.
I assure you this will not happed again. You are a valuable customer that cannot be replaced I am the new Service Manager and would like to keep your business . I would like to offer you a free oil change at you next visit , any time you come in Marc and Manny will be glad to assist you or myself.
Thank you for taking the time to talk with Todd this morning. We are sorry to know the repair procedure did not fix your vehicle. We will reevaluate the problem when you are able to get back in and involve the Hyundai technical service hot line if necessary. Again thank you for your patience in this matter.Lee Shea
Service and Parts Director