Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

718 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.8421084/5Overall Rating 4.8421084/5Overall Rating 4.8421084/5Overall Rating 4.8421084/5rating 4.8421084
Original
Overall Rating 2.73684/5Overall Rating 2.73684/5rating 2.73684rating 2.73684rating 2.73684
98% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


JM
John M.
Taftville, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019 Category: Service
Service
Excellent service as usual.

EC
Edwin C.
Coventry, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2019 Category: Service
Great service just had to wait a little longer than usual
everything exemplary except wait time.

GW
George W.
Waterford, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
Quality employees
All the staff at this dealership are courteous and friendly.

DM
Deborah M.
Coventry, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2019 Category: Service
Oil change
I was disappointed that no one replaced the broken valve stem caps on my tires.

Verified Customer
Lebanon, CT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2019 Category: Service
Great service the last two times I was there
The time I was there for a recall I was to get a free oil change I use synthetic oil in my car, I ended up paying for the oil change, was a little disappointed in regards to that, otherwise great service.

PL
Phillip L.
Columbia, CT
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
Tuscon
Great Service but cost to have service is high.. Lower prices or provide coupons for return customers

Verified Customer
Mansfield, CT
2014 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2018 Category: Service
Oil change
Always a good experience

Verified Customer
Coventry, CT
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018 Category: Service
Needs remodeling
Lounge needs updated reading material. A lot of knobs and buttons pushed on car and needed to be readjusted.

DD
David D.
Vernon Rockvl, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2018 Category: Service
The service provided is Excellent.
Wile has serviced the 2012 Hyundai since its purchase there in July 2011. They have kept it running in an efficient and professional manner.

Verified Customer
Marlborough, CT
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Customer service
Mark the service manager is excellent!

Verified Customer
Marlborough, CT
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2018 Category: Service
Customer service
No complaints

Verified Customer
Coventry, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
nice friendly service crew
a nice small town feel with cost conscience, quality work
Marc C. from Wile Hyundai responded on 08/13/2018

Thank you for choosing Wile Hyundai for Your service needs. We Value You as Our Customer, and look forward to serving you in the future. Thank's again. Marc C.


Verified Customer
Willimantic, CT
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Service
People are very nice but need to tell you in advance how long the service will take.
ROBERT L G. from Wile Hyundai responded on 06/25/2018

Thank you very much for the  review of our service department , It is always great hearing customers are  satisfied with our service department. 

Thank You 
Robert Guevara
Service Manager


AJ
Arlene J.
Coventry, CT
2010 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2018 Category: Service
Service was good and person in charge friendly and told me what was wrong and recommendations
I wish when you do an oil change you would vacuum the car interior.
RICHARD T H. from Wile Hyundai responded on 02/07/2018

Thank you for responding to the survey from your recent service visit. The feedback you provide us only makes us better. The Wile service team looks forward to continue providing you 5 star service for all of your future needs!!! Rest assured that you will getting a drivers and passengers front floorboard vacuum for all your future service visits.


Verified Customer
Colchester, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2018 Category: Service
My experience
The warranty work done in the shop was quick as I was told it would be up to a half hour. Hopefully the work done will enhance my mileage that was quoted to be "better" than my older Elantra which has proved not to be the case. VERY disappointed as my older one got 30-33mph consistently and the newer one at best 26. I most likely would not return to Wile Hyundai to purchase another car.
RICHARD T H. from Wile Hyundai responded on 02/05/2018

Thank you for responding to the survey from your recent service visit. The feedback you provide us only makes us better. The Wile service team looks forward to continue providing you 5 star service for all of your future needs!!!


Verified Customer
Mansfield, CT
2010 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Great Service
I will visit again next time.
RICHARD T H. from Wile Hyundai responded on 12/15/2017

Thank you for responding to the survey from your recent service visit. The feedback you provide us only makes us better. The Wile service team looks forward to continue providing you 5 star service for all of your future needs!!!


Verified Customer
Mystic, CT
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
Service visit
Took care of business fairly efficiently.
RICHARD T H. from Wile Hyundai responded on 12/13/2017

Thank you for responding to the survey from your recent service visit. The feedback you provide us only makes us better. The Wile service team looks forward to continue providing you 5 star service for all of your future needs!!!


DG
Deborah G.
East Hampton, CT
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2017 Category: Service
Deborah
Super people. Excellent customer service.
RICHARD T H. from Wile Hyundai responded on 11/22/2017

Thank you for responding to the survey from your recent service visit. The feedback you provide us only makes us better. The Wile service team looks forward to continue providing you 5 star service for all of your future needs!!!


Verified Customer
Mansfield, CT
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2017 Category: Service
Oil change service
Friendly service.
RICHARD T H. from Wile Hyundai responded on 09/25/2017

Thank you for responding to the survey from your recent service visit. The feedback you provide us only makes us better. The Wile service team looks forward to continue providing you 5 star service for all of your future needs!!!


JK
Joyce K.
Columbia, CT
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2017 Category: Service
Got a nail in my tire
The only problem was I was quoted a lesser amount for the new tire! All else was excellent!
RICHARD T H. from Wile Hyundai responded on 09/09/2017

Thank you for responding to the survey from your recent service visit. The feedback you provide us only makes us better. The Wile service team looks forward to continue providing you 5 star service for all of your future needs!!!