Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1524 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.7441847/5Overall Rating 4.7441847/5Overall Rating 4.7441847/5Overall Rating 4.7441847/5rating 4.7441847
Original
Overall Rating 2.3255781/5Overall Rating 2.3255781/5rating 2.3255781rating 2.3255781rating 2.3255781
97% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


SH
Stephen H.
Lebanon, TN
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
like a family
very polite and respectful!

PK
Patricia K.
Hendersonville, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Maintenance Easy
This dealership is very easy to work with. They are always friendly, helpful, fast, honest & efficient. NOT looking to overcharge or add unnecessary repairs like most dealers. One of only two car repair businesses I trust.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 02/18/2019

Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

MJ
Michael J.
Castalian Springs, TN
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
oil change
Always a great visit at this dealership for my vehicle needs. I'm going back next week to have the front brakes replaced and rotors resurfaced.
MEGAN M., Assistant Manager from Wilson County Hyundai responded on 02/14/2019

Thank you for trusting us to be your vehicle service provider. We look forward to continuing to provide 5 star service for all of your maintenance needs.

Megan Murphy
Assistant Manager
615-444-5564 EXT. 136
meganm@wilsoncountyauto.com

DP
Debbie P.
Hendersonville, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Service Department
Great people to work with. Fast and thorough.
MEGAN M., Assistant Manager from Wilson County Hyundai responded on 02/14/2019

Thank you for taking the time to share your latest experience in our service department. We strive to provide first rate service to all of our customer while in our facility. We appreciate you choosing us to take care of your vehicle's service needs.

Megan Murphy
Assistant Manager
615-444-5564 EXT. 136
meganm@wilsoncountyauto.com

MR
Margaret R.
Lebanon, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Satisfied Customer
I was very satisfied with the service, like always!
MEGAN M., Assistant Manager from Wilson County Hyundai responded on 02/14/2019

Thank you for choosing us to be your car care provider. We appreciate your positive feedback and look forward to continuing to take care of all your service needs.

Megan Murphy
Assistant Manager
615-444-5564 EXT. 136
meganm@wilsoncountyauto.com

RM
Richard M.
Gallatin, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Review
Sales and Service departments comprised of professionals from top to bottom!! They take great pride in their work. I was shocked they will no longer carry the Genesis brand. I wanted to see G 70. Hope this changes!!
MEGAN M., Assistant Manager from Wilson County Hyundai responded on 02/12/2019

Thank you for your positive words about our dealership, we greatly appreciate it. Hopefully we will be able to see the new vehicles coming from the Genesis line soon!

Megan Murphy
Assistant Manager
615-444-5564 EXT. 136
meganm@wilsoncountyauto.com

Verified Customer
Mount Juliet, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2019 Category: Service
Thank you
Gods overall job. Waited 20 minutes after my car was sitting outside ready to go
MEGAN M., Assistant Manager from Wilson County Hyundai responded on 02/12/2019

Thank you for taking the time to provide us feedback on your most recent visit. We strive to provide 5 star service to all of our customer at every visit and I apologize that was not the case with your visit. Please feel free to contact me at your convenience with any concerns you may have.

Megan Murphy
Assistant Manager
615-444-5564 EXT. 136
meganm@wilsoncountyauto.com

CW
Cornel W.
Mount Juliet, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Wayne was very helpful and cared about making this process as easy as possible.
Thank you Wayne.
MEGAN M., Assistant Manager from Wilson County Hyundai responded on 02/12/2019

Thank you for your positive feedback on your recent experience in our service department. We strive to make every repair process and seamless and easy as possible for each of our customers. We appreciate you choosing our service department to take care of your vehicles needs.

Megan Murphy
Assistant Manager
615-444-5564 EXT. 136
meganm@wilsoncountyauto.com

SW
Sandra W.
Hermitage, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
very polite, efficient people
i appreciate the wonderful people that work at Wilson County Hyundai, making sure my car runs as well as possible.
MEGAN M., Assistant Manager from Wilson County Hyundai responded on 02/12/2019

Thank you for chosing Wilson County Hyundai to take care of your vehicle maintenance needs. We value you as a customer and appreciate you taking the time to give us your feedback.

Megan Murphy
Assistant Manager
615-444-5564 EXT. 136
meganm@wilsoncountyauto.com

Verified Customer
Smyrna, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Our Service Home for Elantra
We love coming to this location for our routine maintenance. Always quick, polite and awesome service.
MEGAN M., Assistant Manager from Wilson County Hyundai responded on 02/12/2019

Thank you for your positive feedback! We greatly appreciate you taking the time to compliment our service department. Thank you for chosing Wilson County Hyundai as your service provider.

Megan Murphy
Assistant Manager
615-444-5564 EXT. 136
meganm@wilsoncountyauto.com

DL
Donald L.
Mount Juliet, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Normal Maintenance Totally Satisfactory
I've owned Hyundais for nearly six years and routing service has always been performed to my satisfaction. Explanations of unanticipated issues have always been explained satisfactorily, and my approval of work to be done is always sought before begun. All work is performed in a reasonable amount of time, allowing me to wait, rather than make two trips for one service appointment.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 02/09/2019
  1. Hi Donald
    Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

WS
William S.
Mount Juliet, TN
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great people and great service
Service has always been great. Keep up the good work
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 02/09/2019

Hi William
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

CG
Cam G.
Lebanon, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Excellent Service
Quick Service as always
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 02/09/2019

Hi Cam
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

CG
Carl G.
Lebanon, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
What I Like!
The surprising thing about getting one's vehicle serviced at Wilson County Hyundai is that there are never any surprises sprung on the customer.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 02/07/2019

Hi Carl
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

TH
Tillman H.
Nashville, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Tires
Everyone went out of their way to get our tires and install them in our tight timeframe.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 02/07/2019


Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

BS
Brian S.
Hermitage, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Quick service
Ended up putting the wrong date for my appointment on my calendar, but they were able to get me in for service, and still under an hour. WCH is worth the drive from Nashville
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 02/06/2019

Hi Brian
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

Verified Customer
Watertown, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
High comfort level
Efficient, courteous, knowledgeable
This is how I feel whenever my car is serviced at Wilson county hyundai
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 02/05/2019


Dear Valued Customer
I hope you are enjoying your Sonata, they are great cars and fun to drive. I would like to thank you for the opportunity to be your service provider and taking time out of your busy day to complete this survey and great comments. I understand there are lots of choices when it comes to your Hyundai's service. Wilson County Hyundai is honored to have you in their family and know we will always respect your time, being your one stop shop for all your automotive needs. We look forward to your next visit.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

RS
Ronnie S.
Cross Plains, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
My Hyundai Haven
The people
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 02/05/2019

Hi Ronnie
Thank you for your business and the opportunity. Our goal is to ensure your convenience and “Truly Exceptional” experience on your visit. I know you have options when it comes to your Hyundai Sonata  and we truly appreciate you allowing us to continue to earn your business. When you're here, you're family and we are very glad you've chosen us as your Hyundai dealer.  We appreciate the post and we look forward to serving you for many more years and miles to come.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

Verified Customer
Bethpage, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/04/2019 Category: Service
Satisfied
Good service but nothing makes them better than anywhere you could go in lebanon.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 02/04/2019

Dear Valued Customer
Thank you for making us aware of your recent experience with Wilson County Hyundai.  I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns. Thank you for giving us the opportunity to earn your business  we continue to work with our teams to improve all aspects of service to provide the highest quality every time for every customer. When you're here, you're family and we are very glad you've chosen us as your Hyundai dealer.  We appreciate the post and we look forward to serving you for many more years and miles to come.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

CC
Christopher C.
Lebanon, TN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Above and Beyond
As usual, awesome job whenever I bring in the wife’s Santa Fe. Fast,friendly and easy.
RANDY J., Parts and Service Director from Wilson County Hyundai responded on 02/04/2019

Hi Christopher
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564