Wilson County Hyundai


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1060 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.7187469/5Overall Rating 4.7187469/5Overall Rating 4.7187469/5Overall Rating 4.7187469/5rating 4.7187469
Original
Overall Rating 2.2812475/5Overall Rating 2.2812475/5rating 2.2812475rating 2.2812475rating 2.2812475
97% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Deborah F. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Customer service was great! They were very attentive to my vehicle's needs and treated me with the utmost courtesy and professionalism.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/21/2018 06:13 PM
Kristofer N. on 02/21/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"happy customer "
My appointment was at 11:00 I came in early little after 10 in the morning for an oil change they had a opening so I was thrill they took my car back and got it done so I truly appreciate it
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/21/2018 04:40 PM
Verified Customer on 02/21/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good job"
Good service, friendly people.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/21/2018 01:33 PM
Jonathan B. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repeat Customer"
Great service and friendly staff!! I'll be back!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 02:14 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/20/2018

Hi Jonathan
Thank you for your rating, review and repeat business. We know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
615-444-5564
Tami S. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal care"
They allowed me and my daughter to come in and they even told me that our little puppy could come in they were so kind and making sure that we were taken care of I'm very appreciative for helping keep my daughter safe
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 01:30 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/20/2018

Hi Tami
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
615-444-5564
David A. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Everything"
Everyone that is associated with Wilson County Hyundai are fantastic, personable and friendly. We love coming back again and again. Thank you for your great customer service.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/17/2018 05:26 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/19/2018

Hello David
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
615-444-5564
Verified Customer on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very good service"
Very good service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 04:05 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/19/2018

Dear Valued Customer
Thank you for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service and earn that 5th star.

Randy Jackson
Parts and Service Director
615-444-5564
Amanda P. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service and saved me money on services I didn't need."
I had a leak in my tire and they patched it for free. In addition, they checked my tires and didn't recommend a balance and rotate (2nd time in a row). They could have easily said I needed the service, but were honest that I didn't and I really appreciate it.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 06:29 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/13/2018

Hello Amanda
I hope you are enjoying your Santa Fe, they are great cars and fun to drive. I would like to thank you for the opportunity to be your service provider and taking time out of your busy day to complete this survey and great comments. I understand there are lots of choices when it comes to your Hyundai's service. Wilson County Hyundai is honored to have you in their family and know we will always respect your time, being your one stop shop for all your automotive needs. We look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Shannon G. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
friendly, courteous and knowledgeable staff. In and out in a very timely manner. Great service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 11:22 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/13/2018

Hello Shannon
Thank you for your rating, review and kind words. I know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
615-444-5564
Kurt Z. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No hassles"
Great service everytime
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/12/2018 04:52 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/12/2018

Hi Kurt
Your Wilson County Hyundai family would like to thank you for completing this survey and expressing what I want our dealership to represent. Our team strives daily to be the very best in customer service, and appreciates the great comments. We look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
William B. on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people and the service."
I have recommended this business to friends.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/11/2018 01:59 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/12/2018

Hello William
Wilson County Hyundai thanks you for the opportunity to be your service provider and the great comments of what I want our dealership to represent. We are your one stop shop for all your automotive needs. Please let us know if we can help you with any of  your Hyundai needs, we look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Sandra W. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service that is specifically for my car is handled well"
I appreciate the prompt service on my car. . ..and having your people tell me what needs to be done , while letting me make the decision of what & when to do it.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/10/2018 03:36 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/12/2018

Hello Sandra
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Verified Customer on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service advisor Kaitlin was pleasant."
I would like to see service advisors come to car when you drive in and be there to greet you. Sometimes you have to walk to them.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/09/2018 07:30 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/12/2018

Dear Valued Customer
Thank you for the opporntunity to be your service provider and the 5 star survey, along with your feedback regarding your last visit to our service department. I will use this feed back to better our service process and provide the very best in customer service.  I understand there are lots of choices when it comes to your Hyundai's service. Wilson County Hyundai is honored to have you in their family and know we will always respect your time, being your one stop shop for all your automotive needs. We look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
John S. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"John"
Professional and fast
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/09/2018 12:17 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/09/2018

Hello John
Thank you for giving us your feedback! Our goal is always to provide excellent service and get you back on the road as quickly as possible. Earning your five-star review is very important to us. I know our teams take great pride in the work they do for every customer. I believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
615-444-5564
James N. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience."
Excellent.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/08/2018 05:31 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/08/2018

Hi James
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
615-444-5564
Kellee W. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
always great service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/07/2018 06:46 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/08/2018

Hi Kellee
Thank you for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Our goal is always to provide excellent service and get you back on the road as quickly as possible. We know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
615-444-5564
Gary D. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GD"
Easy to make appointments, fast service, friendly personnel.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/07/2018 04:27 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/08/2018


Thank you for taking the time to respond back to us informing us of your recent visit. We work hard to ensure every customer receives just the same positive experience you experienced on your visit. Our goal is always to provide excellent service and get you back on the road as quickly as possible. We know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
615-444-5564
Barbara W. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honeymoon Service "
Wilson County Hyundai provided complimentary service this first time because they had just gotten my car as a trade-in and had not had time to do their customary check and maintenance. They also fixed Items to make it function better for me. I called it honeymoon because I do not expect it gratis each time, but I do anticipate excellence from them.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/07/2018 07:52 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/07/2018

Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. I believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
615-444-5564
Tara M. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My visit"
Friendly staff! Quick! Was able to sit and do my homework! Thanks everyone!
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/06/2018 09:24 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/07/2018

Hello Tara
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
615-444-5564
Donna M. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly & Timely"
I would highly recommend Wilson County Hyundai for the service of your vehicle. I had gotten my vehicle while I was out of town and they treated me as though I had purchased it from them. So glad to find such friendly and helpful folks as those in this service department. I will definitely be back for all my service needs!!!!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/06/2018 07:21 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 02/06/2018

Hello Donna
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
615-444-5564
Displaying Review 1 - 20 of 1060 in total