Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1222 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.7222231/5Overall Rating 4.7222231/5Overall Rating 4.7222231/5Overall Rating 4.7222231/5rating 4.7222231
Original
Overall Rating 2.2777736/5Overall Rating 2.2777736/5rating 2.2777736rating 2.2777736rating 2.2777736
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Anonymous avatar
Verified Customer
Watertown, TN
2012 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Great people - great service
Overall I was very satisfied.
The only complaint is that a time of 30 to 45 minutes was quoted when I got there and it took over an hour.

Anonymous avatar
Verified Customer
Mount Juliet, TN
2017 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Wilson Co Hyundai Service
Excellent customer care!
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/21/2018

Thank you for your rating and review. We believe that great customer service is the only way to run our business and making sure every customer has their needs and concerns met is important to us. When you're here, you're family and we are very glad you've chosen Wilson County as your Hyundai dealer. We appreciate the post and we look forward to serving you for many more years and miles to come.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

SR
Simon R.
Lebanon, TN
2011 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Brake service
The service was exceptional. My daughter left her snacks in the car and the kind and helpful service clerk got them for us. I never felt hounded, but genuinely taken care of with kindness and prompt attention. Will definitely return and recommend.
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/20/2018

Hi Simon
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

PS
Pamela S.
Lebanon, TN
2017 Hyundai Azera
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Wilson County Hyundai- First Class all the way
Randy Jackson is the best in the business.
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/20/2018

Hello Pamela
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. I value you and your business and we are very grateful for your kind comments, expressing what I want our Dealership to represent. We appreciate the opportunity to be your service provider and look forward to your next visit.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

RG
Rita G.
Murfreesboro, TN
2018 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Friendly
Excellent service
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/20/2018

Hi Rita
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

RG
Richard G.
Nashville, TN
2014 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Primo
This dealership is willing to invest in the customer via good service advisers and good work product.
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/19/2018

Hi Richard
Thank you so much for taking time out of your busy day to complete this survey and the great review. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. Our employees are our greatest asset, and it’s always great to hear how we have gained our customers trust and loyalty with servicing their Hyundai.  We work very hard to ensure that happens with every customer on every visit, and look forward to seeing again next visit.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

RM
Richard M.
Gallatin, TN
2015 Hyundai Genesis
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Exceptional in every respect
Mr Bone has assembled an exceptional team dedicated to provide a level of service that clearly exceeds his competition. This team of professionals will ensure all future vehicles we own will come from Lebanon. Cars salesmen come and go. Robb Crockett a long time sales person with Mr Paine made the purchase of our two vehicles a pleasant experience. Another consummate professional!! Also, their entire product line is some of the finest in the industry. My Genesis receives rave reviews from my friends.
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/19/2018

Hi Richard
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai and Genesis family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service provider and look forward to your next visit.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

Anonymous avatar
Verified Customer
Watertown, TN
2017 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Great dealership- To to bottom
Wilson county Hyundai is an absolute pleasure to do business with. From the buying of my car to the service department performing my regular service.
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/18/2018

Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

FD
Fred D.
Nashville, TN
2014 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Randy Jackson
Randy is the best service and parts manager I have ever dealt with he needs a big raise
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/18/2018

Mr Drew
Thank you for your rating, review and repeat business. When your here you are with family. We know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

Anonymous avatar
Verified Customer
Smyrna, TN
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Very Friendly and Quick Service
Title pretty much sums it up. Megan was nice and she made sure we had the first appointment of the morning. Was out of there within an hour with plenty of time to get to work in the morning. Very detailed inspection of the car and service report. Only concern I have is that when I checked the oil level the next day it seemed to be a bit over filled. This worries me because my last car which was a Nissan had the same issue and after several oil changes, eventually the seals gave out and I had an oil leak develop. Next visit I will be very specific to watch how much oil is added and check before I leave.
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/18/2018

Thank you for your feedback on your recent Wilson County Hyundai Service experience. We appreciate you taking time out of your schedule to let us know how we are doing. Our employees are our greatest asset, and it’s always great to hear how we have gained our customers trust and loyalty with servicing their Hyundai. Wilson County Hyundai's goal is to exceed your expectations with every visit and we are glad you had a great experience. I can assure you you will not have any issues with your oil or engine, I will have our oil fill gage re-calibrated to make sure no issue in the future. Thank you again for the opportunity, if we can be of assistance, please don't hesitate to reach out to us. Wilson County Hyundai family looks forward to your next visit.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

DG
David G.
Mount Juliet, TN
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
First Service Visit
All was easy, efficient & affordable.
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/18/2018

Hi David
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

AR
Ashley R.
Murfreesboro, TN
2012 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Love this place
Always do a good job and right the first time. Good peopleThank you
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/17/2018

Hi Ashley
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

RS
Ronnie S.
Cross Plains, TN
2015 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
People friendly
8ggnjnn
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/17/2018

Hi Ronnie
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

RS
Robert S.
Hermitage, TN
2018 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
They seem honest
I already said it
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/16/2018

Hi Robert
Thank you for completing this survey, the great comments and the opportunity to be your service provider. Our customers mean so much more to us than a number or a vehicle. When you service your vehicle at Wilson County Hyundai, you are a member of our family, and we welcome you to our home.  We are your one stop shop for all your automotive needs. Thank you again for the great review of your experience. 


Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

RM
Richard M.
Lebanon, TN
2014 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Service
Great service
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/15/2018

Hi Richard
Our customers mean so much more to us than a number or a vehicle. When you service your vehicle at Wilson County Hyundai, you are a member of our family, and we welcome you to our home.  We are your one stop shop for all your automotive needs. Thank you for the great review of your experience. 

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

Anonymous avatar
Verified Customer
Mount Juliet, TN
2016 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Drink machine.
I continue to look for the Diet Coke machine each time I visit your dealership. I hope that you will reconsider and provide one. I am aware that you provide bottled water, but sometimes I would rather a Diet Coke. Thanks.
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/14/2018

Thank you for your rating and review. Wilson County Hyundai family believes that great customer service is the only way to run our business and making sure every customer has their needs and concerns met is important to us. I will forward this info to the owners so we can assist all our customers needs. Thank you so much again for the opportunity.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

CB
Curtis B.
TN
2015 Hyundai Genesis
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
64K Oil Change
Great Staff. Super friendly. Way better prices than the other regional dealerships. Saved almost 50% on an oil change with no special deals going on...
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/12/2018

Hi Curtis
Thank you for your rating, review and kind words. We know our teams take great pride in the work they do for every customer. We believe that it is the most important part of our business in providing the best possible customer service while extending professionalism, courtesy and knowledge.  If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

BP
Betty P.
Bethpage, TN
2017 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Our Santa Fe damaged during service
Our service oil change, and in park switch on recall was done taking longer time than was expected. The service manager said during this service time someone damaged the back left bumper on our 2017 Santa Fe with paint off in three places. He said to bring car in and will send our car to body shop to repair with a loan of another vihicle to us to drive until done.
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/12/2018

Hello Betty 
Thank you for making us aware of your recent experience with Wilson County Hyundai.  Our goal is to consistently provide an exemplary level of customer service to all of our guests. We work really hard to supply the best service out there, and deliver personal customer support.   I am really sorry about the issue you encountered during the servicing of your Hyundai.  We know you have options when having your vehicle serviced and we truly appreciate you allowing us to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

Anonymous avatar
Verified Customer
Lebanon, TN
2016 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
5
Service
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/11/2018

When you're here, you're family and we are very glad you've chosen us as your Hyundai dealer. We appreciate the post and we look forward to serving you for many more years and miles to come.

Randy Jackson
Parts and Service Director
randyj@wilsoncountyauto.com
615-444-5564

GB
Gary B.
Lebanon, TN
2016 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Very friendly
Excellent service
Care about the customer
Randy J., Parts and Service Director from Wilson County Hyundai responded on 06/10/2018

Hi Gary
Our customers mean so much more to us than a number or a vehicle. When you service your vehicle at Wilson County Hyundai, you are a member of our family, and we welcome you to our home.  We are your one stop shop for all your automotive needs. Thank you for the great review of your experience, and we look forward to your next visit.

Randy Jackson

Parts and Service DirectorThank you 
randyj@wilsoncountyauto.com
615-444-5564