Reviews
Verified Customer
Smithville, MO
Ford Escape
Verified Customer
Great customer service!
We love supporting our small town businesses. They have great customer service always get us in and out and backbon the road. thanks again Wright's automotive!
Recommended
LH
Larry H.
Smithville, MO
Chrysler 300
Verified Customer
Professional & Courteous
We have been with Wright's for 15 years and have never had an issue with their work. Always done right, on time, fair price and willing to explain what they have done.
Recommended
EZ
Evelyn Z.
Edgerton, MO
Chevrolet Impala
Verified Customer
Compassionate and Knowledgable
Mere words can't express how grateful I am. I know when my vehicle is in your hands, that the problem will be taken care of. I have Peace of Mind.
Recommended
JM
Jim M.
Smithville, MO
Chevrolet Suburban
Verified Customer
The work done and done roght
I had a waterpump go out on my suburban, wife was going out of town, needed it quick. Phil and his crew got it in and changed in a matter of a few hours. Great work, cant ask for better. The whole crew is detail oriented. Great work...... Thanks
Recommended
Verified Customer
Smithville, MO
Lexus RX 350
Verified Customer
Inspection
Wright Automotive is our go-to automotive business. We are always happy with the courteous service and believe they're thorough and always make suggestions on anything they feel we need to keep an eye on or have repaired.
Recommended
TT
Terri / Russ T.
Liberty, MO
Dodge Pickup
Verified Customer
Awesome
We had a minor emergency. Collin and all the guys at Wright’s got us in and took care of our valve stems so we could get to our rodeo safely. Thank you
Recommended
ES
Ernie S.
Trimble, MO
Nissan Murano
Verified Customer
Excellent srvice.
Excellent and affordable service. Very honest and timely repairs.
Recommended
GW
Gary and Judy W.
Smithville, MO
Honda CR-V
Verified Customer
low tire
When I got in my car one morning, my low tire light was on. I called Wrights and they were able to get me in immediately. They were very respectful and courteous. It was the 2nd time in maybe 2 to 3 months I had trouble with a tire. I was told that there was a rough spot on my rim, they cleaned it off and fixed my tire. I was very grateful. They did not however put me in their system on the first visit, so they were not able to tell me if I was having a reoccurring problem on the same tire. The explanation was very similar on both visits. I was told they would put me in the system which I do appreciate. I appreciate having a reliable business in Smithville to handle tire repair.
Recommended
CR
Carol / Dave R.
Smithville, MO
Chevrolet Corvette
Verified Customer
Inspection of all systems and servicing
They checked all systems and conducted a complete inspection of the corvette. Identified fluids needing to be drained, flushed and replaced. As always communicated needed clearly what was needed and condition of vehicle
Recommended
CW
Connie, Norm W.
Smithville, MO
Dodge Durango
Verified Customer
Best mechanics I have ever encountered!
I have used Wright Automotive for many years because they are the best. Timely and honest service. They are always diligent to fix your vehicle with perfection. I would never take my car and truck to another mechanic.
Thank you to the entire team at Wright from the front desk to the garage!
Norm and Connie
Thank you to the entire team at Wright from the front desk to the garage!
Norm and Connie
Recommended
MS
Mike S.
Smithville, MO
Chrysler Pacifica
Verified Customer
Maintenance & warranty
Originally went in for tune up and found out had wheel bearing going bad. The guys at Wright automotive fix the bearings under my warranty and I paid for the tune up. I couldn’t or can’t find a reason I would take my vehicles anywhere else. Nowadays it’s hard to find a mechanic, let alone a shop great shop to service all your needs.
Recommended
RR
Rick and Tammy R.
Kansas City, MO
Ford Focus
Verified Customer
Decline
We've gone here for many years and spent a LOT of money for several vehicles, but during our last few encounters recently have been dissatisfied. Customer service has significantly declined, we no longer feel like a valued customer so we will be taking our business elsewhere.
BC
Brenda C.
Smithville, MO
Toyota Tacoma
Verified Customer
Great customer service in preparing vehicle for a road trip.
Collin provides great communication.
Recommended
ES
Ernie S.
Trimble, MO
Ram Pickup
Verified Customer
Excellent
Yes I would recommend
Recommended
WH
Wade and Paula H.
Smithville, MO
Chevrolet Avalanche
Verified Customer
Local shop you can count on
I can get my vehicles fixed in a timely matter and at a reasonable price.
Recommended
MH
M H.
Smithville, MO
AVOID THEM MY TRUCK BROKE DOWN 4 DAYS AFTER THEY WORKED ON IT!!!!
I have been taking vehicles to Wright for years now before they opened the newer shop on James St. I had to have my vehicle towed to them for what they said was the battery. They replaced the battery but four days later I got stranded because my truck still would not start again. I should mention that I paid over $2k for repairs not even 24 months ago for the exact same problem and found out recently that all that work is not warrantied except the battery which is covered by manufacture warranty. Two tow bills in less than 7 days and me being stranded for hours because I trusted them. Once you leave their lot its your problem they will not warranty any of their work!!!!!!! They just want your money!!!
Phil W. from Wright Automotive responded on 03/09/2018
Hello M H,
We appreciate your loyalty and apologize if your experience here at Wright Automotive didn't meet your expectations. Every single service we provide here is done with the utmost importance and professionalism. We understand that having vehicle issues can stir up emotions due to the financial burden they might bring. We do provide a 12 month/1 year warranty on all work performed (some repairs do have manufacture warranty for longer periods of time and mileage.) We would be more than happy to refund you for the most recent visit, as we take pride in keeping our customers happy. I (Phil Wright the owner of Wright Automotive) would even go as far to say that we would have been more than happy to work with you if the issues were related to the work performed on 03/30/2016, but unfortunately that was not the case. I welcome any potential customer to contact any of our current customers if possible or look at any of our 200+ verified reviews online to see the sort of satisfactory work we have been providing for over 21 years. Our number one goal is not to take our valued customers money, but to ensure our customers satisfaction and most importantly safety on the road.
Thanks,
Phil Wright
KW
Kim and Tracy W.
Smithville, MO
Chevrolet Tahoe
Verified Customer
Trustworthy
Wright is dependable and trustworthy. You fixed my car that no longer had working gauges. I had my car back within a week. Thank you!
Recommended
MC
Marva C.
Smithville, MO
Chevrolet Traverse
Verified Customer
The friendly staff, Kelly and Phil are on site and ready to answer questions as well as provide guideance
On time and thorough - in and out without issue and documented results - Thank you
Recommended
JC
Josh and Tiffany C.
Kansas City, MO
Ford Fusion
Verified Customer
Quick and amazing service!
They were able to get me in last minute for an overdue oil change and were fast! No other place I'd take my vehicle to.
Recommended
MF
Mark F.
Kansas City, MO
Chevrolet Silverado 1500
Verified Customer
Oil and filter with tire rotation.
Great job, as usual.
Recommended