Yslas Brothers Auto Repair

Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

19 Reviews

100% Would Recommend
Latest Review about 3 years ago

Reviews


FY
FREDDY Y.
Tucson, AZ
GMC Sonoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2015
DEPENDABILITY & CUSTOMER SERVICE
As always they provide excellent customer service at fair prices. You always know what the costs will be and they don't go over their quote. They don't try to sell you something you don't need. they advise you of up coming concerns they find. In some cases they fix the problem that may not involve parts on the spot with no additional costs. Just excellent customer service.
Albert Y. from Yslas Brothers Auto Repair responded on 08/28/2015

THANKS FRED,GLAD YOU'RE SATISFIED

ALBERT YSLAS

PG
Peter G.
VAIL, AZ
Chevrolet Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2015 Category: Service
Peter said the business is honest, does great work, and goes above and beyond.
This review was collected via phone interview by Customer Research Inc.

RL
Ricardo L.
Tucson, AZ
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2015 Category: Service
Ricardo said they are really nice, straight forward and they do not beat around the bush.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Tucson, AZ
GMC Safari
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2015 Category: Service
Bill said this business is very good.
This review was collected via phone interview by Customer Research Inc.

BL
BONNIE L.
Tucson, AZ
Buick LaCrosse
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2015
good
service good

SO
Sodie O.
Tucson, AZ
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2015 Category: Service
Sodie said the business has good service.
This review was collected via phone interview by Customer Research Inc.
Albert Y. from Yslas Brothers Auto Repair responded on 08/28/2015

THANKS SODIE, WE TRY.

ALBERT YSLAS

PC
Pj C.
Tucson, AZ
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2015 Category: Service
Pj said Ruben is awesome.
This review was collected via phone interview by Customer Research Inc.

VV
Vicenta V.
Arizona
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2015 Category: Service
Vicenta said the employees have always been able to fix her vehicle. She wanted to let them know they are the best mechanics in town.
This review was collected via phone interview by Customer Research Inc.
Albert Y. from Yslas Brothers Auto Repair responded on 08/28/2015

THANK YOU, VICENTA, ALWAYS HAPPY TO HELP. I APPRECIATE YOUR FEEDBACK.

ALBERT YSLAS

RA
Rick A.
Tucson, AZ
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2015 Category: Service
Rick said this business is good.
This review was collected via phone interview by Customer Research Inc.

RV
Rosa V.
Arizona
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2015 Category: Service
Rosa said they did a great job and finished on time.
This review was collected via phone interview by Customer Research Inc.
Albert Y. from Yslas Brothers Auto Repair responded on 08/01/2015

THANK YOU ROSA.

ALBERT YSLAS

BL
BONNIE L.
Tucson, AZ
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2015
GREAT
I have always had first class treatment every time I go there for service.
Albert Y. from Yslas Brothers Auto Repair responded on 07/27/2015

WE APPRICIATE YOUR BUSINESS BONNIE,ALWAYS GLAD TO GO THE EXTRA DISTANCE FOR YOU.

ALBERT YSLAS

CJ
CASANDRA J.
Tucson, AZ
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2015
Got me in and out in one day
They tried their hardest to get me out within a few hours but did get me out by the end of the day. If my car was better taken care of before I got it Im sure they would have been no problem to get me in amd out. If I toom it to the other guy I have seen he would have my car for another week and a half. Im glad I got out of there by the end of the day. It seems to run better and start better as well. Thats what matters.
Albert Y. from Yslas Brothers Auto Repair responded on 07/27/2015

WE ARE ALWAYS GLAD TO HEAR OUR CUSTOMER'S COMMENTS AND CONCERNS,CASAUNDRA, AND I SMILE TO THINK WE MADE YOUR DAY A LITTLE BIT BETTER, THANK YOU.

ALBERT YSLAS

TK
Terry K.
Tucson, AZ
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2015 Category: Service
Terry said the business does excellent work.
This review was collected via phone interview by Customer Research Inc.
Albert Y. from Yslas Brothers Auto Repair responded on 07/27/2015

THANKS FOR YOUR FEEDBACK TERRY, IT HELPS US TO KNOW HOW WE DID OR CAN DO TO BETTER SERVE OUR CUSTOMERS.

ALBERT YSLAS

SA
Sam A.
Tucson, AZ
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2015 Category: Service
Sam said this business has outstanding customer service and they were fast. He would recommend this business to anybody.
This review was collected via phone interview by Customer Research Inc.
Albert Y. from Yslas Brothers Auto Repair responded on 07/24/2015

THANKS SAM,WE APPRICIATE YOUR OPIONS.

ALBERT YSLAS

MC
Maria C.
Tucson, AZ
Dodge Ram Van
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2015 Category: Service
Spoke with Mario. He said he had an issue with a transmission leak and he was told by the business that they had to retorque the transmission after six months. They did not tell him this when he bought the vehicle, so he believes that was not true. The facility also did some electrical work and it was not done correctly so he took it to another facility for repair. He would recommend the business, would put precautions on it, but likes the owner very much.
This review was collected via phone interview by Customer Research Inc.
Albert Y. from Yslas Brothers Auto Repair responded on 07/27/2015

MARIO, I WAS SORRY TO SEE YOU HAD ANY ISSUES WITH THE SERVICE WE PROVIDED FOR YOU. I'M NOT SURE WHAT WAS THE PROBLEM WITH THE ELECTRICAL REPAIRS WE DID, BUT WE WOULD'VE CERTAINLY BEEN GLAD TO ADDRESS THE ISSUE(S) IF YOU WOULD'VE LET US KNOW. AS FOR THE TRANSMISSION "RETORQUE", THAT IS SOMETHING "WE" DO TO ALL OUR TRANS. REBUILDS AFTER THE FIRST 500 MILES AS PART OF THE "500 MILE CHECK".WE ARE HUMAN AND OCCASSIONALLY WE MAKE MISTAKES, BUT WE WILL ALWAYS DO THE RIGHT THING. I APPRECIATE ALL YOUR COMMENTS AND CONCERNS MARIO, PLEASE FEEL FREE TO LET ME KNOW IF YOU HAVE ANY OTHERS. THANK YOU

ALBERT YSLAS

BM
Bonnie M.
Tucson, AZ
Toyota Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2015 Category: Service
Bonnie said this business is the best at what they do.
This review was collected via phone interview by Customer Research Inc.
Albert Y. from Yslas Brothers Auto Repair responded on 07/20/2015

THANK YOU BONNIE FOR YOUR RESPONSE, IT IS A PLEASURE SERVING YOU.

ALBERT YSLAS

JK
John K.
Tucson, AZ
Mitsubishi Endeavor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015 Category: Service
John said this business took good care of him as soon he walked in to the door. It was his second time there and it had been a while since the last visit, but they still recognized him. They are very welcoming and professional.
This review was collected via phone interview by Customer Research Inc.
Albert Y. from Yslas Brothers Auto Repair responded on 07/20/2015

THANKS JOHN, YOUR OPINION MATTERS VERY MUCH TO US. WE TRY VERY HARD TO MAKE OUR CUSTOMERS FEEL WELCOMED.

ALBERT YSLAS

XH
Xuan H.
Tucson, AZ
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015 Category: Service
Xuan said this business took good care of him and his vehicle.
This review was collected via phone interview by Customer Research Inc.
Albert Y. from Yslas Brothers Auto Repair responded on 07/20/2015

THANKS XUAN, WE APPRECIATE YOUR INPUT.

ALBERT YSLAS

JK
Joe K.
Arizona
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2015 Category: Service
Joe said the business did a good job in an ample amount of time.
This review was collected via phone interview by Customer Research Inc.
Albert Y. from Yslas Brothers Auto Repair responded on 07/20/2015

JOE, YOUR VERY WELCOME. THANK YOU FOR YOUR COMMENTS

ALBERT YSLAS

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